topic Re: English speaker, French information in My account

English speaker, French information

Maxtho — Sun, 08 Jan 2023 17:40:58 GMT

All the promotions to my email I receive, the bills, the communications are all in French, but I am an English speaker is there a way to change these to English?

Re: English speaker, French information

AlexS — Sun, 08 Jan 2023 19:57:43 GMT

You can change the language preference in the “Billing Profile”.

Re: English speaker, French information

Bessie — Sat, 25 Nov 2023 23:44:11 GMT

I have the same issue. The billing profile is in English. Anytime I make a change to my services, the confirmations and Service Agreements come back in French. Are there other areas in the Bell site that need to be updated? My iPhone translates the pages the best it can, but there is always something that is lost in the translation. Please provide a definitive answer or link.

Re: English speaker, French information

BellAntonie — Wed, 15 Jan 2025 13:32:55 GMT

Hi there @Bessie ,

Welcome to the Community and thanks for your post.

We'll be more than happy to help you with your Language preference and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

If anyone wishes to change account/profile language preference, not a problem. This is an account level change and we, the Bell Community Moderators can help.

Simply reply to this thread with your request (no account or personal info) and a Moderator will reach out via Private Message to assist.

Re: English speaker, French information

Web416 — Tue, 21 Jan 2025 17:37:47 GMT

I am also having the same issue. All of my account changes and order confirmations are being sent to me in French instead of English. Can someone please send me a message to get this resolved.

Re: English speaker, French information

BellPatricia — Thu, 23 Jan 2025 18:52:58 GMT

Hey @Web416

Welcome to the Bell Community.

I have just sent you a private message so we can gather some details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: English speaker, French information

Rafi — Fri, 24 Jan 2025 02:06:38 GMT

I have the same issue, being an English speaker everything is in French, voice mail, emails promotion etc. I need this changed

Re: English speaker, French information

BellKris — Sat, 25 Jan 2025 15:45:50 GMT

Good morning, @Rafi. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather some details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

Re: English speaker, French information

Hgt — Sat, 01 Mar 2025 17:57:30 GMT

I have the same problem. How does this get fixed?

Re: English speaker, French information

BellKris — Mon, 03 Mar 2025 14:29:01 GMT

Good morning, @Hgt. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

Re: English speaker, French information

Blackie181 — Fri, 14 Mar 2025 17:50:41 GMT

I need someone from Bell to change my voicemail and all my emails from Bell to ENGLISH.

When I opened my account I was told my account was setup as ENGLISH but my voicemail message is in French and all emails from Bell are received in French.

From other posts, it appears that only Bell can make these changes.

Can somebody at Bell correct this????

Re: English speaker, French information

BellKris — Mon, 17 Mar 2025 13:47:56 GMT

Good morning, @Blackie181. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

Re: English speaker, French information

MoShf — Thu, 10 Apr 2025 15:37:15 GMT

I recently became a Bell customer and have been facing language communication issues. I'm an English-speaking person residing in Montreal. Bell emails/ communicates with me in French, like promotions, bills, etc.; my voicemail box is in French. Is there a way to change these to English, please? Thanks

Re: English speaker, French information

BellNick — Sun, 13 Apr 2025 15:43:36 GMT

Hi there @MoShf
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: English speaker, French information

havsoup — Sun, 29 Jun 2025 14:55:17 GMT

Hello, Im having the same problem but with phone calls and voicemails. My communication preferences are set to english and I receive emails in English but phone calls and voicemails in French.

Re: English speaker, French information

BellKris — Mon, 30 Jun 2025 12:54:36 GMT

Good morning, @havsoup. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

Re: English speaker, French information

lindsayandmerlin — Tue, 08 Jul 2025 06:19:52 GMT

Hello,

I am having this same problem and the chat and phone representatives were not helpful. Please help.

Re: English speaker, French information

BellAntonie — Thu, 10 Jul 2025 12:31:26 GMT

Hey there @lindsayandmerlin ,

Welcome to the community and thanks for your post.

I have just sent you a private message so we can gather some details and help update your language preferences on your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

English speaker, French information

Don5 — Fri, 08 Aug 2025 21:04:24 GMT

Can you please send me email communications in English instead of French?

Re: English speaker, French information

BellKris — Mon, 11 Aug 2025 13:01:22 GMT

Hey there @Don5.

Welcome to the community and thanks for your post.

Unsure how to check or send a private message? See How to send a private message

Thanks.