topic Re: Account in My account

Removing pre-authorized payments on a cancelled account

OzcanOzer — Fri, 03 Mar 2023 18:19:24 GMT

Do I need to remove pre authorized payment from the account which has been cancelled ?

Or I will just get a final bill?

Re: Account

BellNick — Sat, 07 Jan 2023 21:23:50 GMT

Hi there @OzanOzer,

Thank you for your post.
Pre-authorized payments are removed from an account once the account is fully closed and the balance is at $0.00.

Community is here if you have any further questions.

Re: Account

OzcanOzer — Thu, 12 Jan 2023 13:21:06 GMT

my next question is : it is written that " first bill for your new account will be ready soon". But, I dont know How many days before does the bill appear on my account before payment date ? . I am still seeing "bill is not available yet". 7 days left to the payment date.

Re: Account

BellNick — Thu, 12 Jan 2023 19:42:36 GMT

Hi @OzcanOzer,
To clarify, did you open a new account?

Re: Account

OzcanOzer — Sat, 14 Jan 2023 10:41:15 GMT

Yes, I will get my first bill, but I am still seeing the text "your bill is not available yet".

Re: Account

BellNick — Mon, 16 Jan 2023 20:39:40 GMT

Hi there @OzcanOzer,

In the instance you have a newly activated account, once the first bill is available it will be accessible through MyBell if you have registered. The screenshot you have shared is just showing your usage timeline indicating your cycle start / end date for the internet usage.