topic Re: Internal server error in My account

Can't change channel line up

Milos — Mon, 15 Jan 2024 16:11:56 GMT

Re: Internal server error

BellNick — Fri, 04 Nov 2022 12:23:03 GMT

Hi there @Milos
Thank you for your post and welcome to the Community.
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Fibe TV - Unable to Add / Remove channels using my bell website or MyBell App.

SylvieSerge — Wed, 14 Dec 2022 22:02:14 GMT

Hi Patricia Do you have a solution for this problem? Mine was supposed to be escalated to a tech. Thanks

Re: Fibe TV - Unable to Add / Remove channels using my bell website or MyBell App.

JR — Mon, 19 Dec 2022 06:24:30 GMT

Any update on this issue? It was escalated to the tech team last week but I still cannot modify my channels .

Re: Fibe TV - Unable to Add / Remove channels using my bell website or MyBell App.

BellPatricia — Mon, 19 Dec 2022 20:54:17 GMT

Hey everyone, thank you for bringing this to our attention.

We've flagged this to the right team and they are investigating further. We will post an update once there is news to share.

- Patricia

Re: Can't change channel line up

costanza — Sat, 07 Jan 2023 15:06:59 GMT

When you get an error message when trying channel lineup, it says "contact us".

So try that. I've done it and have gotten the stock response, "known issue, not solution coming etc."

This means it gets escalated up the management chain.

If enough people complain about it (squeeky wheel gets the grease), maybe they'll move on this issue.

Re: Can't change channel line up

SylvieSerge — Mon, 09 Jan 2023 15:24:30 GMT

Finally fixed this morning after a really bad survey following a phone call for a channel change. Someone took me seriously and understood that it wasn't a problem on my side but them.

Re: Can't change channel line up

Rebecca007 — Tue, 10 Jan 2023 00:59:19 GMT

I contact them last week, they said someone will call me by january 7th....here i am still waiting and cant make any modifications. Is there any update?

Re: Can't change channel line up

AlexS — Tue, 10 Jan 2023 02:17:43 GMT

There was a “scheduled” maintenance today before 6 am. It probably sorted out some users’ issues.

Re: Can't change channel line up

SylvieSerge — Tue, 10 Jan 2023 13:32:39 GMT

I am back with channels changing again now. We will see if it stays up.

Re: Internal server error

costanza — Sat, 14 Jan 2023 00:45:50 GMT

I can now see my channel lineup! Finally. I hope it continues to work.

I got bell fiber optic installed with a new modem today.

I had an issue with previous tenants new address showing up on a confirmation e-mail I received after

ordering a new service from my TV. My Tv service was not linked to my other two Bell services for some

reason. Maybe that caused a glitch in MyBell and installing a new modem and whatver else the tech did

caused the services to link together.

Keeping fingers crossed.

Got great customer service from Desta at Bell. Very professional.

Re: Can't change channel line up

JR — Thu, 26 Jan 2023 16:29:59 GMT

For all of you impacted by this problem I am happy to report that my issue has been resolved. I have struggled with the problem since moving to Bell back in October 2022, I submitted multiple tickets and worked with 1st level and second level support personnel only to be told it only affect some Bell customers and there is no forecast on the resolution of the issue.

I had been also struggling with a billing issue on my homophone so I reached out to Bell again and had them escalate to an escalation manager. The escalation manager informed me that there was an issue with my profile and she would look into it and get back to me. She contacted me 2 days later and let me know the billing issue was resolved and the fix to my profile had also resolved my inability to manage my channels via the Bell App and the MyBell portal.

Happy to report and confirm I can now update any channels listing. A huge thank you to Jennifer from Bell for taking this on and resolving all my issues! For those of you still struggling with this keep contacting them and have them escalate.

Re: Can't change channel line up

Dave2 — Sun, 05 Feb 2023 07:03:37 GMT

Hi Patricia, it’s still not working for me. I continue to get the same “Internal Server Error” message (screenshot below). I have been trying about once a week on the app, and on Chrome (laptop PC), same result. This has been ongoing since early Dec 2022.

Re: Fibe TV-Modify channel option is unavailable since July 2023

BellPatricia — Mon, 08 Jan 2024 17:00:20 GMT

Hello everyone,

Thank you for sharing this information with the Bell community.

Our technical team is actively working to resolve this issue and we will update you as soon as new details become available.

In the meantime, if you're experiencing this issue and need help modifying your TV channels, please send a private message to myself (@BellPatricia) or @BellNick.

- Patricia

Re: Can't change channel line up

Hbk004 — Tue, 09 Jan 2024 14:46:47 GMT

Anyone else’s randomly start working? I checked today and it was good to go on the bell app. Finally

Can't change channel line up

Bart1111 — Fri, 26 Apr 2024 15:33:46 GMT

Why can't I update my channels online?

Re: Can't change channel line up

WelshTerrier — Fri, 26 Apr 2024 15:47:22 GMT

Good day & Welcome to the Bell Community Forum.

Let us start from the beginning & I will do my best to help you.

Which Bell TV Service do you subscribe to? Fibe TV, Fibe App or Bell Satellite?
Which plan do you subscribe to? Good, better, Best, or Starter?
If you have a Bell modem, could you provide me the model number?
How are you accessing your subscription? Fibe HD PVR, receivers, Fibe TV box , streamer, computer, Fibe TV App, etc.
Have you tried logging in to MyBell with your web browser & selecting your TV service? You should be able to select > Modify TV channels.
Have you contacted Bell Customer Service to discuss this problem?

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

There are many other reasons for not being able to be access & update your online channels. Can you assist me in providing some further specifics?

Let us know & we will work with you.

Take care.

Re: Can't change channel line up

marcco — Thu, 21 Aug 2025 17:20:37 GMT

I have great news to report: the problem has been solved and corrected. I was contacted by Geoff who is with a higher level of client support within the Bell customer service office, and he escalated the issue and had it corrected and resolved. From what I understand it is some kind of billing/programming hiccup that can happen when clients upgrade their Internet service to fiber-to-the-home. I have tried 2 example program changes on my own: I first added a new channel directly by selecting add program on my TV screen, and then I deleted the change using the Bell mobile app. Both features worked as I expected.

I do hope Bell can find an easier solution/fix than having to escalate this issue up the chain of command. It would save a lot of time and frustration on behalf of the customer.

By thanks again to everyone in the Forum and to Geoff with Bell. I've returned to a happy customer.

marcco

Can't change channel line up

Kelb — Mon, 06 Jan 2025 16:58:55 GMT

How do I modify the my channel line up? Now before you say through the app or online it DOES NOT WORK, i have called Bell and told them that I can not see my channel line up or modify my channel line up either through the app - where I get a message that say "Internal server error - sorry we encountered a technical error" and online I get a message stating that states - The information you're looking for is currently unavailable online - Please contact us to get help from a customer service rep". Now this issue has been going on since October/ November 2024. So I contact Bell tech support and they could not help me.

I am frustrated that I can not see the channels I have in my package - Good - package and the a la carte channels. I am pretty sure I am paying for extra channels that I no longer want with all the channel changes that Bell is doing.

Any suggestions would be greatly appreciated. Is Rogers the way to go now? Since Bell no longer has the Food Network or HGTV?

Re: Channel Line up

Nash211 — Mon, 06 Jan 2025 16:50:44 GMT

Did you try logging with a computer, you mentioned an app, if so, try chrome sometimes edge is finicky, you should be able to change packages then or change your Alacarte channels