topic Re: Unable to pay invoice online in My account

Unable to pay invoice online

Kuki — Wed, 15 May 2024 21:03:42 GMT

I was paying my bill using my Visa card without any problem from Dec 2021 - April 2022. Since May suddenly the Bell system does not like my card and tells me there is an error. My card works for all other utilities except Bell.

I contacted (via phone several times), customer service and they are unable to help. They want me to pay via bank which is not a preferred option. Its bypassing the problem.

Bell, please provide a solution.

Re: Unable to pay invoice online

BellAntonie — Wed, 17 Aug 2022 14:57:17 GMT

Hey there @Kuki,

Welcome to the Community and thanks for your post.

This definitely sounds odd, have you contacted your credit card company to confirm a block is not preventing the charge from going through?

My credit card is new but I cannot enter the new number. The web site tells me it's a bad number

Mombo49 — Sun, 25 Sep 2022 02:25:28 GMT

A month ago, our credit cards were canceled because someone was trying to impersonate us. Our new cards have been working everywhere now for a few weeks but when It tried to type that new information into the website to update our payment method, it keeps telling me the number is invalid. what am I to do? it's the number on my card! It works. Why is Bell deeming it invalid?

Re: My credit card is new but I cannot enter the new number. The web site tells me it's a bad number

BellKris — Wed, 28 Sep 2022 19:44:07 GMT

Hi there @Mombo49.

Welcome to the Community.

We just wanted to follow up to see if you've been able to complete a payment with your credit card yet?

If not, as @BellAntonie mentions above, we would suggest getting in touch with your credit card provider to make sure there isn't a block on this specific kind of transaction.

Let us know if you still need us.

— Kris

Re: My credit card is new but I cannot enter the new number. The web site tells me it's a bad number

Mombo49 — Thu, 29 Sep 2022 02:11:45 GMT

The Bell site still refuses my card, claiming there is a problem with the number. But I'm paying for several other things, like subscriptions, cellphone, etc. using this new card. Only Bell is refusing to accept my card.

Re: My credit card is new but I cannot enter the new number. The web site tells me it's a bad number

BellAntonie — Fri, 30 Sep 2022 19:13:18 GMT

Hey there @Mombo49,

Have you contacted your credit card company to confirm that no blocks were added on the card?

Looking forward to hearing from you.

I cannot pay by AMEX credit card.

Jeffpark — Thu, 31 Aug 2023 03:50:15 GMT

Hi!

I try to pay the fee using AMEX credit card...but it cannot accepted by the payment page.
I think AMEX has 15 number but you require 16 number.

So please let me know how to solve it.

Re: Unable to pay invoice online

WelshTerrier — Thu, 31 Aug 2023 20:34:46 GMT

Have you contacted AMEX? If not, you need to do so first & foremost.

Unfortunately, we can not solve a credit card user payment issue from within the Bell Community Forum. I do not believe your problem is with the card being 15 digits vs 16 digits. There may be a problem related to the credit card number, credit limit, payment amount, security check amount, identification, etc.

You should be aware that AMEX has introduced a number of additional security measures recently to reduce fraud. E.g. Gross income card holder check, 2 step-verification, etc.

I would think one simple call to AMEX will straighten this matter up.

Card issuers by number

The first six digits

American Express credit card numbers are 15 digits long and begin with the number 3
Visa credit card numbers are 16 digits long and begin with the number 4
Mastercard credit card numbers are 16 digits long and most begin with the number

The next five digits

Visa uses numbers 2 through 6
Mastercard uses numbers 2 and 3, or 2 through 4, 5, or 6
American Express uses numbers 3 and 4

Re: Unable to pay invoice online

Jeffpark — Sat, 02 Sep 2023 01:13:50 GMT

I contacted the AMEX Credit card, so they said " there is no problem to use" but they said to m"e Bell system of payment is wrong. So Bell has to fix it . if not , I cannot use it.All problem is from Bell system" .

Re: Unable to pay invoice online

BellKris — Wed, 06 Sep 2023 11:42:54 GMT

Hi there, @Jeffpark. Thank you for your post.

We wanted to check in and see if you were still having issues completing payment with your American Express credit card. If so, could you confirm a few more details for the Community to be better able to assist?

Have you been able to pay with your AmEx card to Bell previously?
Have you made sure you're entering the information correctly? Has your card expired?
Does your card work fine with other vendors and businesses?
Are you able to try with a Visa or Mastercard credit card to see if those work instead, if possible?
Are you trying to complete payment via the MyBell app, or in a web browser? If need be, you can also call into Customer Care and attempt payment via the automated IVR system.

Let us know if you were still in need of assistance.

Re: Unable to pay invoice online

Jeffpark — Wed, 06 Sep 2023 18:56:09 GMT

HI!

This is the first try using AMEX card.
All information which I input is correct, I did it so many times.
I use AMEX card to other payment like Costco, Amazon and so on..
-----
When I pay, I use my laptop so it means "web browser".

Re: Unable to pay invoice online

BellPatricia — Thu, 07 Sep 2023 19:53:47 GMT

Hi there @Jeffpark, thank you for your reply.

Just to clarify, are you able to test to see if you are able to make a payment using the MyBell App instead of logging into MyBell through a browser?

If you are still experiencing the issue, can you please share a screen shot of the error message (be sure to hide any personal information)?

We hope to hear back from you soon,

- Patricia

Can’t verify credit card

Oqb — Mon, 18 Sep 2023 07:13:10 GMT

When i try to pay my bill it says

Unable to verify credit card

We were unable to verify the credit card details entered. Please review the information and try again. An error occurred as we were processing your payment. Before trying again, check back in a few minutes to see if your payment was applied.

ive been t try ing to pay it through the website and on the app too and it keep saying cat verify credit card even tho ive added my credit on my account. Im a day late on my bill and i don't want to pay a late fee because of this error. Ive waited like 10 mins if the payment went through but it didn't and when i tried again its the same error . How do i fix this?

Re: Can’t verify credit card

WelshTerrier — Mon, 18 Sep 2023 11:05:39 GMT

Online Billing & Payments

Your easiest method of payment is setting up One Bill on MyBell. You can pay via your bank or using your credit card. It is automatic & you will never have a late payment. On MyBell you can also Make a Payment on the main page.

Payments made by any other means such as through your bank whether is is in person, online, or via a financial institution application must be cleared by the institution before the funds are forwarded to Bell. This can take upwards of 3-5 business for the bank to complete & 1-2 days further days to forward to Bell to credit your account. All bill payments must be received by Bell by the due date in order to avoid late payment charges. You should keep this in mind when you choose your preferred method of payment.

My recommendation for you would be choosing Pre-authorized payments using One Bill with either your bank or credit card as the method payment.

I have attached the following web link to assist you in setting up whichever method of payment you wish to choose.

In your web browser select the following web link & then choose > Select my bill type > Follow the onscreen instructions > Select whichever method you wish to use to pay your Bell bill. Once you make your choice, you will receive instructions on how to set up & complete this method of payment.

Online Billing and payment - Bell Residential services

Re: Unable to pay invoice online

Temitope — Sat, 11 Nov 2023 16:43:19 GMT

I literally have the same problem.

Your payment cannot be processed as requested.

Following the reversal of one or more past credit card payments, one-time credit card as a payment method is currently blocked for this account.

At the moment, you can either pay your bill through your financial institution or sign up for pre-authorized payments from your bank account.

Re: Unable to pay invoice online

WelshTerrier — Sat, 11 Nov 2023 17:32:30 GMT

It looks like you have limited choices in how you can pay your bill. It appears that payment via a credit card is no longer an option open for your bill payment.

You can switch to Pre-authorized bank account payments on MYBell One Bill using you bank or you can choose to Make one time bank payments monthly on MyBell One Bill

There are other options open to you such as:

Setting up Bell One Bill as a payee with your financial institution
Paying in person at youir local bank
Forwarding a payment to Bell by cheque, etc.
You can also give Bell Customer Service, accounts & billing a call: 1 866 310-BELL (2355) or #611 from any Bell mobile device. They may be able to explain everything to you and offer up further suggestions.

Payments made by any other means such as through your bank whether it is in person, online, or via a financial institution application must be cleared by the institution before the funds are forwarded to Bell. This can take upwards of 3-5 business for the bank to complete & 1-2 days further days to forward to Bell to credit your account. All bill payments must be received by Bell by the due date in order to avoid late payment charges. You should keep this in mind when you choose your preferred method of payment.

Credit card not accepted

OldRetiredTar — Fri, 09 Feb 2024 22:10:41 GMT

When I try using my TD Visa credit card the online payment screen says my credit card is not valid. How do I pay my bill online?

Re: Credit card not accepted

WelshTerrier — Sat, 10 Feb 2024 12:58:01 GMT

Have you tried paying your bill using MyBell with a web browser?

Open any web browser. Login to MyBell. Select > Make a payment > Select > Pay by credit card > Fill in the appropriate information. > Select > Continue to review > Follow the prompts to complete the transaction.

If after completing all of these steps & your payment will not complete, then you may wish to contact your credit card company to confirm there is no problem with your account.

FYI Only!

Is your device iOS / OS up to date? All apps current? Have you tried doing a full reboot your device? This in itself can solve a multitude of issues.

Let us know if we can provide you with further assistance.

Take care.

Mybell does not accept Amex card for pre-authorized payment set up

Manpreet singh — Tue, 20 Feb 2024 12:38:24 GMT

I was trying to setup pre authorized payments through amex card but the app is saying invalid info. Tried 3 4 times. Amex has 15 digit number and it requires 16 numbers how to set it up…

Re: Mybell do not accept Amex card for pre authorized payment set up..

WelshTerrier — Tue, 20 Feb 2024 11:14:17 GMT

How are you entering the card information? Are you entering the information manually?

For safety and security, your credit card information (name on card, billing address and identification numbers) must be entered manually and cannot be copy and pasted.

There could also be a problem at the AMEX end with respect to the credit card Account number, Holder name, Expiration date, CVV security code or credit limit. You may need to contact AMEX customer service to reconfirm this information.

Give this a try and let us know.

Take care.