topic Re: Cannot setup for PAP or make payments with credit card online in My account

Cannot setup for PAP or make payments with credit card online

David4 — Mon, 27 Feb 2023 04:16:50 GMT

I can't set up for pre-authorized payment or make any payments with my credit card using MyBell. It gives me an error saying wrong card number and security code.

I am able to make credit card payments through the phone using the same card number and security code.

Re: Cannot setup for PAP or make payments with credit card online

BellPatricia — Wed, 01 Mar 2023 17:56:45 GMT

Hi there @David4, thank you for reaching out to the Bell Community.

Are you still getting an error message when you try to make a payment via MyBell?

If so, can you share if you are using the MyBell app, or accessing MyBell through a browser? If using a browser can you test through the app, and vice versa?

Another option would be trying to make a payment with a different credit card, if possible, to see if the same thing happens.

Keep the Community posted.

- Patricia

Re: Cannot setup for PAP or make payments with credit card online

Tori Billing — Tue, 30 Jan 2024 18:31:49 GMT

Hi Patricia in having the same issue with setting up pre authorized payments through both card and bank .. says card number is wrong (it is not) and that there is an error when trying to go through bank account

Re: Cannot setup for PAP or make payments with credit card online

BellPatricia — Fri, 02 Feb 2024 15:30:55 GMT

Hi @Tori Billing,

Thank you for reaching out to the Bell Community.

Can you share a screen shot of the different error messages you get when you try to set up pre authorized payments? What type of card are you using (e.g. Visa, Mastercard, Debit)?

Have you tried setting up the payment directly in the MyBell app or website?

For a step by step, check out this How To: How to set up pre-authorized payments in the MyBell app

Keep the Community posted.

- Patricia

Unable to update credit card info in My Bell App

Annoyed guy — Tue, 30 Apr 2024 11:06:48 GMT

Every time I try to do anything with the My Bell App, including update my credit card for preauthorized payments or modify my tv channels, I get the "internal server error, please try again later" mesaage. Its been this way for weeks. Virtual assistant is completely useless and just sends me in circles and I've been on the phone waiting for over an hour now. Why is the customer service so terrible?

Re: My Bell App

WelshTerrier — Tue, 30 Apr 2024 10:47:36 GMT

Good Day & Welcome to the Bell Community.

Sorry to hear that you are experiencing this issue. You mention that everything that you try to do with the MyBell App results in an "internal server error, please try again later" message. Can you please elaborate? Modem model, internet package, etc.

I have included the following ideas for you to pursue.

Which device are you trying to use the MyBell App on? Mobile phone, Tablet, P.C., make & model
Do you have more than one device that you can check to see if you are experiencing this same issues?
Have you verified that your operating system & the app are up to date?
Have you tried rebooting the device? (Full power off / on)
Have you tried uninstalling & reinstalling the MyBell App?
Are you experiencing these same issue if you log in to your MyBell account with a web browser?
Are using a Wi-Fi connection or ethernet connection?
Are there any error messages on your modem?
Have you recently rebooted your modem? Unplug the power cable for the modem from the power source.
Wait at least 30 seconds or so. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.

There are any number of other additional factors that can result in the error message that you mention. E.g. time of day, network traffic, maintenance, etc.

I am hoping one of my suggestions above will solve your issue.

Thank you for contacting the Community Forum.

Take care.

Re: Unable to update credit card info in My Bell App

dks — Tue, 30 Apr 2024 13:00:06 GMT

I understand that. Please ensure that you have the latest revision of the MyBell app. It appears that app updates are arriving fast and furious. I have also found that logging out, shutting the phone down and restarting and then logging back in can make things work.

Re: Cannot setup for PAP or make payments with credit card online

Yashk — Mon, 09 Jun 2025 12:15:26 GMT

Im not able to setup my credit card for authorized payment or weather i try paying my phone bill through bell app it always show internal error try again.

Re: Cannot setup for PAP or make payments with credit card online

WelshTerrier — Mon, 09 Jun 2025 12:16:01 GMT

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question. Can you please provide us with additional information?

Which Bell app are you using?
Have you verified that you are logged in to your MyBell account?
Is your device iOS / OS up to date?
Have you powered your device off and back on?
Please remove the MyBell app, download it once again & reinstall it on your device.
At what point in the bill payment process are you getting the error message?
Please reconfirm the credit card information that you are entering on the My Bell app.
As an alternative have you tried to login to you MyBell account using a web browser to pay your bill?

Please check out the following web link. This will assist you in paying your bill using the MyBell app.

My Bell app: How to make a credit card payment

Please advise if we can be of further assistance.

Take care.

Re: Cannot setup for PAP or make payments with credit card online

Marski — Thu, 24 Jul 2025 23:30:52 GMT

Me too!!!

Re: Cannot setup for PAP or make payments with credit card online

BellKris — Sat, 26 Jul 2025 13:28:46 GMT

Good morning, @Marski. Welcome to the Bell Community, and thanks for reaching out.

We invite you to review earlier responses in the thread and take a look over the questions asked of previous users, as well as troubleshooting tips and advice. If the issue continues to persist after exhausting all options, we ask that you follow up and provide as many details as you can and provide a screenshot of the error in question.

Let us know if you were still in need of assistance. Best wishes.

Cannot setup for PAP or make payments with credit card online

Haubr — Sat, 26 Jul 2025 15:19:48 GMT

Having trouble setting up Autopay. Tried both app and MyBell. Confirmed my info is correct with my Financial Institution. Still get error message.

Re: Cannot setup for PAP or make payments with credit card online

BellKris — Mon, 28 Jul 2025 12:58:17 GMT

Good morning, @Haubr. Welcome to the Bell Community, and thanks for reaching out.

Let us know if you were still in need of assistance. Best wishes.

Re: Cannot setup for PAP or make payments with credit card online

Haubr — Mon, 28 Jul 2025 13:14:48 GMT

I am trying to set up Autopay through my bank account to get the $10 monthly discount on my mobility plan. I deleted and reinstalled the Bell app, also tried through MyBell. Get same message once I have entered my bank info and hit continue. Get error message ‘Technical issue, cannot process’

Re: Cannot setup for PAP or make payments with credit card online

Haubr — Tue, 29 Jul 2025 15:40:15 GMT

My problem was with automatic debit to my bank. Bell customer service had to set it up manually. Done now!

Re: Cannot setup for PAP or make payments with credit card online

WelshTerrier — Tue, 29 Jul 2025 16:48:33 GMT

Good Day.

Thank you for updating the community & letting us know that your everything is okay & that your pre-authorized payment is now set up for your bank account.

How to register for pre-authorized payments from your bank account

Take care.

Re: Cannot setup for PAP or make payments with credit card online

Adriana81 — Thu, 15 Jan 2026 21:17:02 GMT

Hello,

The account is in my name, usually my husband pays all the bills with his MC Credit card.

I tried to use his card to the pre-authorized payments and I get the error,

Something went wrongError, Something went wrong

Sorry, we were unable to process your request.

Please try again.

Any idea how can I do this?

Re: Cannot setup for PAP or make payments with credit card online

WelshTerrier — Thu, 15 Jan 2026 23:53:52 GMT

Good Day & Welcome.

Thank you for reaching out to the Bell Community. Can you please provider us with some further specific details?

Have you tried setting up the payment directly in the MyBell app or on the MyBell website?

Can you share a screen shot of the different error messages you get when you try to set up preauthorized payments?

At what point in the bill payment process are you getting the error message?
Please reconfirm the credit card information that you are entering on the My Bell app.
As an alternative have you tried to login to you MyBell account using a web browser to pay your bill or vice versa tried using the MyBell app?

You can set up or modify pre-authorized bank or credit card payments by logging in to your MyBell web account or by logging in to the MyBell app on your device. You can login to your MyBell account & select > Payment options. Select > Manage pre-authorized payments. Select > Payment information & complete the appropriate fields.

You can set up or change pre-authorized bank or credit card payments on MyBell with a web browser, please follow the steps in one of the web tutorials below:

How to register for pre-authorized payments from your bank account

How to register for pre-authorized credit card payments

To set up or change your pre-authorized payments using the MyBell app. Please follow the steps in this web tutorial:

My Bell app: How to set up pre-authorized payments

Let us know if you are still in need of assistance.

Take care.

Re: Cannot setup for PAP or make payments with credit card online

Adriana81 — Fri, 16 Jan 2026 20:14:30 GMT

I tried again doing this in the app and everything worked perfect, I tried before in the site.

Thanks