topic Re: Why has Onebill CSV file been missing Internet Data since last 24/12/01 in My account

Why has Onebill CSV file been missing Internet Data since last 24/12/01

Zapped — Tue, 12 Aug 2025 20:16:56 GMT

The monthly Onebill CSV file used to contain all your billing data and also your internet daily data listed below that. Now you have to make a separate CSV download from your Internet account portion and add that date back into the Onebill CSV file or start using the data in a separate CSV file collection. This has been going on since last December.

Re: Why has Onebill CSV file been missing Internet Data since last 24/12/01

WelshTerrier — Wed, 13 Aug 2025 09:43:24 GMT

Good Day.

Bell did update its billing system earlier this year which resulted in a new bill format and some slight changes in My bill. Internet daily usage is not a part of the new bill format.

internet Daily usage is still available for download to a spreadsheet (CSV) on MyBell. If you wish to view and download to a spreadsheet (CSV) your monthly detailed Internet usage, you can do so, by logging into your MYBell web account. Scroll down to & Select > Internet. Select > Detailed usage. Choose the current or a previous billing period. Scroll down the page. Select > Download to spreadsheet (CSV)

Support for: My bill

Thank you for posting your question.

Take care.

Re: Why has Onebill CSV file been missing Internet Data since last 24/12/01

Zapped — Wed, 13 Aug 2025 17:01:57 GMT

Yeh, been doing that now for 8 month's, 9 coming up soon. Why should it be separate files for Data but billing all on onebill. Maybe they should separate the billing also so I could have one for Internet and one for TV, the same as they do for CSV files on services.

Re: Why has Onebill CSV file been missing Internet Data since last 24/12/01

WelshTerrier — Wed, 13 Aug 2025 20:02:01 GMT

Good Day.

Thank you for your feedback & gracious response. I do not work for Bell.

As a community member, I am doing my best to assist in answering another member's question, in this case yours.

There is little I can do to solve this for you. It is called change. What one persons likes are, may differ from another persons views and dislikes.

I offered up to you an alternative solution in the hope it may solve your concern.

My apologies for not delivering & meeting your expectations.

Sadly to say, it is what it is .....

Take care.