topic Re: Paid wrong bill in My account

Paid wrong bill

healeysue — Wed, 31 Aug 2022 14:54:01 GMT

I paid an old Bell One Bill account number by mistake - I have since paid the right account but want to get the money back or transferred for next month. Is this possible?

Re: Paid wrong bill

BellPatricia — Wed, 17 Dec 2025 13:15:15 GMT

Hi there @healeysue. Thanks for your post, and welcome to the Bell Community 🙂

You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

If you wish to receive a refund, the quickest way would be to contact your financial institution in order to request a payment reversal.

Alternatively you can request that we refund your money in the same way that you paid. It can take 3-4 weeks to receive a refund. For more information check out this thread Refund owing

- Patricia

Urgent Help Needed！- Accidentally Paid Rent to bell account as an International Student

Thomas1 — Thu, 27 Apr 2023 22:05:56 GMT

Hello everyone,I am an international student who is about to leave this country in two months. Unfortunately, due to my carelessness, I accidentally paid my rent for this month to a Bell account instead of my landlord's account. I am in desperate need of advice on how to retrieve this money, as it is extremely important to me. If I cannot get this money back in time, I may face eviction by my landlord. If any of you have experienced a similar situation or know the right course of action, please share your suggestions and advice. Your help will be greatly appreciated.

Thank you in advance for your support!

Sincerely,

Re: Urgent Help Needed！- Accidentally Paid Rent to bell account as an International Student

AlexS — Fri, 28 Apr 2023 04:03:59 GMT

Phone Bell’s billing dep. And probably your bank too. Both should be ASAP.

As for eviction, please check the provincial law and relax. Landlords can’t legally kick you out you without an eviction order, even if you don’t pay rent. If they happen to use other legal excuses, you must have messed up the retrieving of the money for too long that they become so suspicious about your explanation.

Payment to former account number

Kawartha2 — Thu, 17 Aug 2023 14:08:19 GMT

I recently paid my One Bill. I forgot that my account has been changed to my wife's account number. Is it possible to transfer this payment to my wife's account ?

Thank you. Bob and Deanna

Re: Payment to former account number

WelshTerrier — Thu, 17 Aug 2023 16:03:30 GMT

I do not know of any simple method of retracting a payment to correct this type of mistake. You can try talking to your financial institution, but I am not even sure they can do this.

Both of you can contact Bell Customer Services Billing & Accounts at 310-BELL or at 1-800-310-BELL & see what they can do for you. A simpler, less costly & faster method might be to do a financial transfer between each of you.

Wish I could offer some other quick fix, but I can not!

Payment

pC — Fri, 18 Aug 2023 18:06:25 GMT

I made my payment using an old account and it hasn’t been credited to my account, what can I do?

Re: Payment

WelshTerrier — Fri, 18 Aug 2023 19:27:09 GMT

Wow..... very good question! How did you make the payment is my first question? Where did you make the payment?: Online? Credit Card , Bank? Financial institution? Cheque? MyBell > Pre-authorized payments or Make a payment?

I really do wish I could help you but this is a very important and relevant information.

My first suggestion would be to contact whomever you issued the payment with & just hope that this mistake can be reversed before it is applied to the wrong account.

Failing this approach, you can try contacting Bell Customer Service billing & orders & see what they can do for you.

Their number is: 310-BELL or 1-866-310-BELL

Re: Payment

Cr3ator — Tue, 05 Sep 2023 16:07:41 GMT

I Paid it through my bank application with following steps:

Went to my bank application > added a Payee > Went to bell mobility application> coppied the Client ID > pasted it on my bank application > entered the amount which was due > submitted the payment.

It was not until this month notification which showed me amount overdue that the client id was different that what it was when I made the payment.

Re: Payment

WelshTerrier — Tue, 05 Sep 2023 18:25:40 GMT

If you set up the Client ID with your financial institution & submitted the payment, it would be next to impossible for Bell to know which account you made the payment to. You need to go back to your financial institution and correct the account payee information & see what they can do to reverse your payment to the wrong account.

I trust you know the wrong account number that you paid through your bank?

I do not know of any simple method of retracting a payment to correct this type of mistake. You can try talking to your financial institution, but I am not even sure they can fix this.

Have you contacted Bell Customer Services Billing & Accounts ? If not, you will also need to them ASAP at: 310-BELL or at 1-800-310-BELL & see what they can do for you.

Based on the limited information you have provided to me, you have an outstanding bill that has not been paid!

Wish I could offer some other quick fix, but I can not!

Re: Paid my previous bell account

WelshTerrier — Tue, 05 Sep 2023 18:29:51 GMT

If you overpaid your previous account & it is now closed, Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For more details check out Refunds

Mobile Emergency

Preciosa — Wed, 27 Sep 2023 03:29:00 GMT

I did an overpayment in my internet service for thought its the same than mobile, now my mobile is unpaid. NEED HELP TO TRANSFER THE AMOUNT .

Re: Mobile Emergency

WelshTerrier — Wed, 17 Dec 2025 13:16:54 GMT

If you overpaid your internet account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

Payments through your financial institution, or as a One time payment on MyBell or in person at the bank or by cheque etc., can take between 5-10 business for this to be processed & the funds forwarded to Bell to apply to your account. Once the funds are received, your account will be credited & you will be able to view the credit on MyBell.

To avoid a similar situation from reoccurring, your easiest & best method of payment is setting up Pre-authorized payments on MyBell in One Bill.

Re: Paid wrong bill

FishGutts27 — Sat, 30 Sep 2023 09:50:23 GMT

Paid wrong bill

Re: Paid wrong bill

WelshTerrier — Wed, 17 Dec 2025 13:17:30 GMT

Do you know which account you overpaid? If the account is one of yours, the credit balance will carry over to next month's bill, reducing the amount owing.

If you paid another account by mistake that is not yours, you will need to contact your credit card company or financial institution immediately to reverse this payment. You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

You will still need to make a payment to your account A.S.A.P. before it is becomes overdue.

To avoid a similar situation from reoccurring, your easiest & best method of payment is setting up Pre-authorized payments on MyBell in One Bill.

Payment mistake/error

MIGUEL1 — Fri, 05 Jan 2024 08:32:26 GMT

I put my phone number instead of client ID because that's how I remembered doing it and was in a medical crisis (had a seizure, when I recover I am in a strange state where I OCD / habitually do things like cleaning and trying to pay a bill etc among other things)

Now I am worried my payment is gone. I click "notify bell of payment" and it says there's no balance and that everything's good, but when I go back to my dashboard it still shows the outstanding bill

What should I do?

Re: Payment mistake/error

WelshTerrier — Fri, 05 Jan 2024 12:07:32 GMT

When did you pay your bill? It could be as simple as a timing issue based on when you paid your bill & when the payment was sent & received by Bell. You should be able to verify this online.

If unsure whether you paid your bill, the correct payee / account or the amount, then I would login online & also call your financial institution / credit card company to determine if a payment was made from either of these accounts to Bell. In either case, you should see a corresponding transaction with your bank or credit card company.

If you are advised that no payment has been made, then you should do so. If a payment has been made incorrectly, they can confirm the payee & may be able to reverse this payment.

If after completing all of the above & you are still unsure, then by all means, contact Bell Customer Service Account and Billing. Call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care & thank you for reaching out to us.

Re: Paid wrong bill

stevenye33 — Wed, 08 May 2024 13:15:15 GMT

Can I get a refund for the payment I made in error on the bill?

Re: Paid wrong bill

WelshTerrier — Wed, 17 Dec 2025 13:19:54 GMT

Good day & Welcome to the Bell Community Forum.

The pictures you have posted are not visible until approved by a moderator.

This is a community forum. Billing issues such as this can not be addressed on this site. We do not have access to your account or billing records.

Do you know which account you overpaid? If the account is one of yours, the credit balance will carry over to next month's bill, reducing the amount owing.

If you paid another account by mistake that is not yours, you will need to contact your credit card company or financial institution immediately to reverse this payment. You can request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

You will still need to make a payment to your account A.S.A.P. before it is becomes overdue.

To avoid a similar situation from reoccurring, your easiest & best method of payment is setting up Pre-authorized payments on MyBell in One Bill.

Take care.

paid wrong account number - what now?

elizaaa — Tue, 28 May 2024 18:32:24 GMT

I paid my first Bell Mobility bill through my bank (manually) as the automatic payments don't take effect until the second billing cycle, but entered my phone number as the account number rather than my actual account number that should be used for adding as a biller in my bank account. I have since paid it again using my correct account number. Will Bell be able to trace the first payment (that I used my phone number for) and reimburse me?