topic Re: MyBell app only shows a blue screen in My account

MyBell app only shows a blue screen

Jujubee — Wed, 07 Aug 2024 18:26:46 GMT

My app is not loading - all I get is the blue screen. Is anyone else experiencing this? I tried reinstalling and that did nothing.

Re: My Bell app not loading

WelshTerrier — Sun, 09 Jun 2024 16:16:21 GMT

Good Day & Welcome to the Bell Community Forum.

Have you remove the app completely & powered your deviced off / on before reinstalling the app? Is your iOS or OS up to date? Which device are you experiecing this problem with?

The MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. If you have an older iPhone or Android model, or if you have a smartphone running on a Windows or BlackBerry operating system, you will not be able to download the app on your phone.

Let us know how you make out.

Take care.

Re: My Bell app not loading

Clare bearington — Wed, 07 Aug 2024 12:00:12 GMT

I'm also experiencing this.

Samsung s24 ultra, fully up to date.

I've tried restarting,

downgrading mybell to stock app (it doesn't let me uninstall)

Deleting cache and data and reached out to my local Bell store for help one of which has the same phone as me and also can't access mybell app

Re: My Bell app not loading

BellPatricia — Fri, 17 Oct 2025 16:13:13 GMT

Hi there, @Clare bearington

Thanks for your post and welcome to the Bell community.

Could you clarify as to what exactly is happening when you try to open the MyBell app (E.g. Is it freezing, crashing, refusing to open)? Have you recently experienced similar issues with any other apps?

If you could share more details and a screenshot of the error message it would be greatly helpful.

As a last resort, you may want to consider doing a factory reset of your phone.

Looking forward to hearing back from you.

- Patricia

Re: MyBell app only shows a blue screen

Raira — Thu, 19 Sep 2024 19:48:46 GMT

I have recently gotten the Pixel 9 Pro Fold my issue is not the same but I have followed all the steps. My app when I open it won't stop flickering like crazy and this only happens with this app no other apps. I've removed the app restarted my phone and reinstalled the app twice now and the same thing happens nothing changes.

Re: MyBell app only shows a blue screen

WelshTerrier — Fri, 20 Sep 2024 10:11:50 GMT

Good Day & Welcome to the Bell Community Forum.

Have you removed the app completely & powered your device off / on before reinstalling the app? Is your OS up to date?

Have you transferred your SIM to the new device? Please have a look at the following web link:

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

If you are transferring to a SIM card, take note of the 20-digit number printed on the new card before you begin.

Transfer your service to another device now. You’ll be asked to log in to MyBell before you can complete the next steps.
Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new card into your device.

The MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. operating system.

Let us know how you make out.

Take care.

Re: MyBell app only shows a blue screen

Kaur23 — Thu, 12 Jun 2025 03:17:43 GMT

yes me too exprencing same thing

Re: MyBell app only shows a blue screen

BellNick — Fri, 13 Jun 2025 12:31:30 GMT

Hi there @Kaur23
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with the screen being blue when attempting to access the MyBell app?
Looking forward to hearing back.

Re: MyBell app only shows a blue screen

dks — Fri, 13 Jun 2025 12:50:27 GMT

Are you using the developer beta version of iOS 26.0? The blue screen is known issue with the MyBell app and the developer beta. Not unexpected with beta software. I expect it will be fixed soon, so keep checking for an app update.

Re: MyBell app only shows a blue screen

RwPetre — Tue, 24 Jun 2025 01:16:47 GMT

When upgraded to iOS 26 beta 2 I've noticed the same problem the app loads and stays stuck on a solid blue screen and stays or closes.
- I've removed the app restarted phone attempted a reinstall same rhing

- I've reached out to apple support and was advised it's an app developer issue and reach out to them.

Bell - please investigate and if need be contact me directly for full details.

Re: MyBell app only shows a blue screen

dks — Tue, 24 Jun 2025 08:35:42 GMT

Thank you for your question. The MyBell app does not yet run under iOS 26 as it is beta software. When iOS 26 is released in September, the MyBell app will run under it. This is one of the down sides of running beta software before release. Not all apps will work before the release version is launched. Your options are not to run beta software and revert to iOS 18.5 or if you do, not run the MyBell app and access your account through another device.

Re: MyBell app only shows a blue screen

ryan_lever — Thu, 16 Oct 2025 17:10:19 GMT

Same thing is happening to me. The MyBell app just stays on the blue bell loading screen. This is incredibly frustrating.

Re: MyBell app only shows a blue screen

BellPatricia — Fri, 17 Oct 2025 16:24:11 GMT

Good day @ryan_lever

Welcome to the Bell community 🙂

What type of device are you using and have you tested on a different device? Does this also happen when you log into MyBell on a web browser?

Please ensure that both your device and the MyBell app are up to date. Then reboot your device and let us know if access has been restored.

Hope to hear from you soon,

@BellPatricia

Re: MyBell app only shows a blue screen

ryan_lever — Fri, 17 Oct 2025 21:43:48 GMT

Im Android and I can get in fine on browser. It's only the app that won't work. I haven't tried a different device besides computer and my phone.

Re: MyBell app only shows a blue screen

BellPatricia — Mon, 20 Oct 2025 14:31:23 GMT

Thank you for letting us know @ryan_lever

We would like to dig into this further so I have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: MyBell app only shows a blue screen

londonMan — Sun, 09 Nov 2025 21:23:47 GMT

I'm also experiencing this on Android (i.e. - blue splash screen launches, but will not proceed further ). Specifically, I'm running a Pixel 10. I've uninstalled and reinstalled the app to no avail. Also deleted cache and data. Not sure why the standard advice is to update your o/s, as the vast majority of users are on new phones (apple or Android ). where those things are automatically pushed to you.

Re: MyBell app only shows a blue screen

ryan_lever — Mon, 10 Nov 2025 00:31:39 GMT

Yup I still can't get it to work i tried the same as you. I have given up for now I log in using my computer.

Re: MyBell app only shows a blue screen

dks — Mon, 10 Nov 2025 11:19:19 GMT

You are correct. I have the MyBell app on iOS 26.1. It does not work except after repeated fault screens and then I have to log in. Right now it is more effective to log in using your credentials on a standard browser. That does work on iOS and Windows computers.

Re: MyBell app only shows a blue screen

BellPatricia — Mon, 10 Nov 2025 21:58:58 GMT

Hey there @londonMan & @dks

Thank you for reaching out to the Bell community 🙂

We do want to review the further so I have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: MyBell app only shows a blue screen

ryan_lever — Wed, 12 Nov 2025 18:12:50 GMT

There was another app update, and it showed the terms of service, so I said ok. Then AGAIN, it was stuck on the bell splash screen. This is crazy.