topic Moving out of country in My account

Can I suspend or put my service on hold?

Wanna — Wed, 07 Feb 2024 15:40:51 GMT

I’m heading to Florida next month, can I put my service on hold

Re: Can I suspend or put my service on hold?

BellPatricia — Mon, 19 May 2025 13:00:41 GMT

Hey @Wanna. Thanks for reaching out, and welcome to the Bell Community 🙂

Are you suspending a residential service such as Internet/TV or your mobile service?

For information on what to expect, and how to suspend your services check out Temporary suspensions

Should you need to modify or cancel this request, please log into MyBell

Moving out of country

Courtney_mbe — Thu, 05 Oct 2023 15:22:35 GMT

Hello!
I have moved to the UK for the next 3 years and I’m looking to keep my phone number but get rid (or lower my payment) for my Canadian number. Anyone have any suggestions of what to do? I’d really like to come home in 3 years and get to use my same Canadian phone number!

Re: Moving out of country

WelshTerrier — Thu, 12 Oct 2023 17:03:34 GMT

I wish I could give you some sort of a solution, but unfortunately, there are not a lot of options available for you.

Seasonal suspensions are only good for 6 month. Three years is a long time. The only thing you can do is set up an account with minimum to no services. In order to retain your number, it must remain in service. You could setup a seasonal suspension each year for 6 months maximum each time. There would be an administrative charge, $49.

If you do choose to completely disconnect your services, including TV, Internet, Home phone & Mobility, you would loose your Bell email address if you have one. Bell is no longer providing email addresses on a going forward basis. The only way to maintain this to keep your mobility or internet active on suspension or connected.

Suspending

Woody64 — Sat, 06 Apr 2024 14:55:20 GMT

If I suspend my service for awhile will I be charged anything for the months I suspend like a service fee or anything?

Re: Suspending

BellNick — Mon, 08 Apr 2024 14:33:45 GMT

Hi @Woody64,

Welcome to the Bell Community.

A one-time suspension charge of $49+ tax would be applied. Please check out our helpful reply in the thread above for more information about what to expect when you temporarily suspend your service.

Let the community know if you have any other questions.

Moving and suspending

mathtyuiop — Wed, 24 Apr 2024 00:09:04 GMT

I am moving and have suspended my bell internet for the day I move. The only thing is I want to keep the modem for when I will be in my new apartment. I am subletting until the summer and need to put my modem in storage, is that possible?

Re: Moving and suspending

WelshTerrier — Wed, 24 Apr 2024 00:23:16 GMT

Good Day & Welcome to the Bell Community Forum.
This is a some what unusual request, as you will be moving. I do not see a problem with this just as long as the equipment & curent address remain in your name until moving day. You are still responsible for the equipment while your account is suspended until it is disconnected, returned and or transferred to your new apartment.

You should make sure that the subletting party understands this as well.

Take care.

Re: Moving and suspending

BellNick — Wed, 26 Nov 2025 16:28:01 GMT

Hi there @mathtyuiop. Thank you for your post and welcome to the Community.

Are you moving immediately or moving out of the home and staying elsewhere for a bit then going to your new apartment? If you are moving immediately into the apartment from your current home you should place a move order. If you are staying elsewhere for a bit before moving into your new apartment, you may need to have the service cancelled and send back the modem and when you set up service again, a new modem will be provided. Should the new owners moving into where you're currently at choose to have Bell service, it will cause a conflict with your existing service still there.

If you have any further questions, please do not hesitate to contact the Community

Put my tv program on hold for the summer

Briss — Fri, 14 Jun 2024 16:34:46 GMT

May I amend my tv program on hold for the summer

Re: Put my tv program on hold for the summer

WelshTerrier — Fri, 14 Jun 2024 19:05:08 GMT

Good Day & Welcome to the Bell Community Forum.

Any changes you wish to make in your TV programming can be completed by logging in to your MyBell web account.

Login to your MyBell account. Select > your TV service. Select > Modify TV channels. > Make your changes. Verify > your changes & save them. Follow the onscreen instructions to complete your changes. Select > save.

To temporally suspend any one of your services, you will need to login to MyBell. Scrolldown > to the bottom of the main services page. Select > Temporary Service Suspension. Select > the services you wish to suspend & follow the onscreen prompts. Save > your changes.

I have included the following web link to assist if you wish to suspend a service.

Temporary suspensions (bell.ca)

Take care.

Temporary suspension

Lindas — Sat, 15 Jun 2024 13:22:47 GMT

Can I suspend my cell phone service/account during the time I am out of the country?

Re: Can I suspend my cell phone service/account during the time I am out of the country?

WelshTerrier — Sat, 15 Jun 2024 11:05:27 GMT

Good Day & Welcome to the Bell Community Forum.

To temporally suspend any one of your services, you will need to login to MyBell. Scroll down > to the bottom of the main services page. Select > Temporary Service Suspension. Select > the services you wish to suspend & follow the onscreen prompts. Save > your changes.

You will not be able to make or receive calls (except 9-1-1 calls), or send or receive text messages. You will also not be able to use mobile services on linked devices, such as NumberShare wearable devices.

I have included the following web link to assist if you wish to suspend a service.

Temporary suspensions (bell.ca)

A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles. The amount depends on the dates when the suspension takes effect and when it ends. Monthly rental charges (for example if you rent-to-own a TV receiver) will continue to apply as per the terms of service.

Take care.

Re: How can i pay bill from another country??

voss13 — Mon, 29 Jul 2024 14:45:10 GMT

Honestly, Bell is the worst for travellers because there is no option to pause a service while you are away. You can choose to suspend it but that does nothing in terms of billing. You will still need to pay your monthly bill as per usual. So I would just recommend not suspending it and simply taking out your sim from your phone (or turning it off in your cellular phone settings) and using a local sim or e-sim wherever you are travelling. You should be able to make payments from any country. If the browser does not allow you, then use a VPN and choose your home city.

Re: Can I suspend or put my service on hold?

User9447 — Sun, 06 Oct 2024 21:14:21 GMT

I'm leaving at the end of October and won't be back till April 1st 2025

Re: Can I suspend or put my service on hold?

WelshTerrier — Sun, 06 Oct 2024 22:36:10 GMT

Good Day & Welcome to the Bell Community Forum.

To temporally suspend any one of your services, you will need to login to MyBell. Scroll down > to the bottom of the main services page. Select > Temporary Service Suspension. Select > the services you wish to suspend & follow the onscreen prompts. Save > your changes.

I have included the following web link to assist if you wish to suspend a service.

Temporary suspensions (bell.ca)

Take care.

Re: Can I put my service on hold while I travel?

Rossrob — Wed, 09 Oct 2024 19:48:59 GMT

There is a $49 fee to temporarily suspended my TV service but is there another fee to reactivate the same service.

Re: Can I put my service on hold while I travel?

dks — Wed, 09 Oct 2024 21:05:57 GMT

Thank you for your question. There is a fee of $49 to suspend services. It is applied to your next bill. There is no additional charge when your service suspension ends and your services are restored.

Re: Can I suspend or put my service on hold?

dks — Wed, 09 Oct 2024 21:09:25 GMT

Thank you for your question. The maximum length you can have a service suspension in force is six months. That means your suspension can start when you leave in October but will end on the date you select, but not more than six months later.

Re: Can I suspend or put my service on hold?

Travel1 — Fri, 01 Nov 2024 22:05:29 GMT

I would like to temporarily put my services on hold