topic Re: How to link account in MyBell / Consolidate into One Bill in My account

How to link account in MyBell / Consolidate into One Bill

kimberleydawn61 — Tue, 14 May 2024 20:13:34 GMT

Can I add my new satellite service to my bell mobility account? If so how? Thanks

Re: How to link account in MyBell

Sams — Sat, 12 Nov 2022 18:47:53 GMT

To add Bell services to your OneBill check out Link services to OneBill

Just make sure all the services you want to merge onto your OneBill are on your online MyBell profile.

Recently changed my account over via TOR, cannot add my new account

Kongo10 — Wed, 31 May 2023 13:29:37 GMT

when I go to add my new account through My Bell > Add Account, I add my new account number and the screen just refreshes and nothing gets added. No error or confirmation. the account does not get added.

Re: Recently changed my account over via TOR, cannot add my new account

BellAntonie — Fri, 02 Jun 2023 18:32:26 GMT

Hey there @Kongo10 ,

Welcome to the community and thanks for your post.

You can follow the suggestions mentioned above on this thread and if it still doesn't work, you can clear your cookies and cache, try in incognito mode and/or even try in a different browser like Chrome, Edge or Firefox.

Let the Community know if you have more questions.

MyBell account

Thelma — Thu, 08 Jun 2023 14:16:05 GMT

Recently moved all services to bell, created a MyBell account. For some reason the mobile is the only one showing. When I try to log in to Fibe or Wifi app they say I am not registered for these services, which is not the case.

Re: MyBell account

WelshTerrier — Thu, 08 Jun 2023 15:17:42 GMT

I trust all of your services are set up & functioning. You now have a MyBell account linked with your mobility service.

If you wish to add all of your remaining services to MyBell & setup One Bill you will need to link these accounts to your MyBell account.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the services you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, autobilling payment, look at your history, account information, etc.

Enjoy!

combine bills

KEO — Fri, 14 Jul 2023 18:15:58 GMT

HOw do I combine my mobility pre-authorized payment bill to my new internet & cable bill, I just cannot see any place for this on the website.

Re: combine bills

WelshTerrier — Fri, 14 Jul 2023 18:41:53 GMT

You will need to register all of your services on MyBell. To do so, you will need to add each account. Once completed, this should resolve your issues.

Once you complete the following steps by linking your accounts in MyBell, there will be numerous other benefits to linking them, including One Bill.

If you wish to add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will need to link these services / accounts in your MyBell.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

Services missing from MyBell

B2B — Sat, 12 Aug 2023 16:01:44 GMT

Why is my internet service not on my MyBell app anymore?

Re: Services missing from MyBell

WelshTerrier — Sat, 12 Aug 2023 16:16:16 GMT

Did you by chance change any of your account, billing or service information recently? Lets do a check the following:

On the main login screen you should see all of the services that are connected to your MyBell account. If any one of your services is missing, e.g. Internet; then you will need to add it to your MyBell account.

Here is a link and tutorial that will assist you in adding a service to MyBell & One bill.

How to add another account to MyBell

How to add another account to MyBell

Bill consolidation

Jennie — Sat, 28 Oct 2023 15:58:16 GMT

Hi, can I get just 1 bill for both my phone and internet?

Re: Bill consolidation

WelshTerrier — Sat, 28 Oct 2023 18:51:02 GMT

Yes, you certainly can. All you need to do is take both of your bills and set them up under one account in MYBell.. Once you add both services to MYBell, you can then set up One Bill to combine your bills in to one for bill payment.

Have both of these services been added to your MYBell account? Are they linked on MyBell One Bill? Are they billed on separate accounts?

If you have not added your Internet service or phone to your MyBell account, you can do so. Once both services have been added to MyBell & One Bill you will also be able to view their detail information in one location. You will also be able to pay one bill.

To add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will link these services / accounts in your current MyBell.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

The following link, has a number sections that will answer most of your question, If you wish to setup Pre-authorized bill payments, there is a section called Paying your bill that will show you various options for bill payment.

My Account & Billing - Bell Residential services

Should you need any further further assistance, please do not hesitate to reach out to the Bell Community Forum.

Take care.

Re: MyBell account

rmanor — Tue, 07 Nov 2023 15:26:26 GMT

Is the first time I use Bell, in MyBell I only can see my phone service, those are the same steps to link my TV and Internet account?, thanks!. . .

Re: MyBell account

BellPatricia — Wed, 08 Nov 2023 16:08:03 GMT

Hi @rmanor,

Welcome to the Bell Community, and thank you for reaching out.

Yes, you can follow the steps in the thread above to link your TV and Internet account to your MyBell profile.

Let the Community know if you have any other questions.

- Patricia

OneBill - Billing cycles and account number

mungoflea — Thu, 01 Feb 2024 03:10:18 GMT

I have Bell Internet at home since last summer that I manage on MyBell and all is well.

Today I activated two Mobility lines. They have been activated on another (new) account number.

I added the new account in MyBell. I now have them both on MyBell, but still with differents account numbers and billing cycle. Do I have to do something else to have OneBill enabled? To have one bill, one payment and one billing cycle ? Do I have to wait like 1-2 billing cycles or else for them to « merge » on the same bill ? Again, they are now both linked in MyBell but still each under different account numbers and billing cycle.

Thanks!

Re: OneBill - Billing cycles and account number

WelshTerrier — Thu, 01 Feb 2024 06:13:13 GMT

All of the accounts must be listed under the same MyBell account in order for you to have them included in One Bill? Did you do this or did you set them up under a different MyBell? If all of your services are on the same MyBell, you are finished. If not, then you would need to unlink them from the MyBell that you added them to & add them to the same MyBell account that your Internet is connected to. When you log in the MyBell, you should be able to see all of your services listed on the first page.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : What is One Bill? (bell.ca)

Should you need any further assistance, please do not hesitate to reach out to the Bell Community Forum.

Take care.

Re: OneBill - Billing cycles and account number

mungoflea — Thu, 01 Feb 2024 10:48:45 GMT

Thanks for the quick reply. Yes they are all under the same MyBell account. I see the account number for internet with the bill amount and another account number for my new mobility lines with another account number (with the label that the first bill isn’t out yet for that account).

What got me worrying is that they’re not under the same account number and billing cycle event if they’re now linked on the same MyBell account. I tought « How will they be on the same bill if they’re not on the same billing cycle/account number » But by your answer, I guess they’ll just merge eventually or else when bills come out or after a couple of billing cycle.

Thanks again

Re: OneBill - Billing cycles and account number

WelshTerrier — Thu, 01 Feb 2024 16:45:24 GMT

A very good question. Each of your services has a unique account. Their billing is monthly. When you make changes whether it is in TV, Mobility, Internet, Home phone or whatever, billing is prorated for the service in the month that it is added, changed or deleted. Similarly billing is also prorated if the service or account is closed.

One Bill gives you one overall bill on the same date every month for all accounts / services that are connected in MyBell. These bills are linked to one account number which also has a billing date. Your billing date will be the same every month. If you view your bill on line in MyBell, you will see your unique account number as well as your billing date.

Your bills are now connected. They were on One Bill when you added that account to MyBell. Did you set up Pre-authorized payments on MyBell for One Bill? If not, then I can only suggest that you have a look at the web link I included in my previous reply. Your next 1-2 bills will vary due to the timing on when you set up your two new mobility lines.

Should you need any further assistance, please do not hesitate to reach out to the Bell Community Forum.

Take care.

Re: OneBill - Billing cycles and account number

mungoflea — Tue, 06 Feb 2024 17:49:46 GMT

Hi @WelshTerrier

Thanks for the reply. Sorry if I'm slow to understand. As a follow-up question, today, I received the first bill for my new Mobility Lines. I received a distinct bill, with a distinct account number (not the same as my internet service). I don't seem to have OneBill activated ? They are since day one on MyBell, the same as my Internet service. They are all on the same MyBell.

Is it because it's like too new ? That it takes maybe a couple of billing cycles for them to get all on the same OneBill ? Is there something else that I need to do to get OneBill enabled for all my services ? I'm asking because I've linked them all on MyBell as suggested but I just got the first bill for my new mobility lines and it's a bill just for mobility. Again, everything is on the same MyBell.

Thanks again and have a great day

Re: OneBill - Billing cycles and account number

WelshTerrier — Tue, 06 Feb 2024 18:57:59 GMT

All of your services are on the same MyBell account? Correct?

If so, then, I suspect it is a timing issue only. If you have confirmed & verified my earlier instructions, then you should be fine. If you wish to check & and or double check to see that everything is copacetic, then, please by all means do so. I have included some further steps for you to take:

Are all of your services linked to OneBill?

Let's verify the following:

Login to MyBell with any web browser.
Select My Profile at the top of the page.
Select MyBell. Scroll down the list to Billing profile.
Select OneBill - account number.
On the right side of the page you will see a section called: Services on this bill
All of the services connected to One Bill will be listed.
If one of yours services that you wish to be on OneBill is not listed, then you can add this service by moving your mouse to the left side of the screen.
Below your OneBill account number, you will see an entry: Add a bill to MyBell.
Follow the on screen prompts, check, & save.

You have now added another service to MyBell - OneBill.

Should you need any further assistance, please do not hesitate to reach out to me again on the Bell Community Forum.

Take care.