topic Re: Paying double accidentally in My account

Paying double accidentally

dwdorken — Tue, 01 Aug 2023 19:38:35 GMT

I usually pay automatically on my credit card, but prepaid my bill a few days earlier, on line, with another card.

I was more than a little surprised to see that Bell ALSO charged my credit card for the same bill. Yippee, according to my account, I now have a credit with them. Why give me the option to pay, when you plan to Hoover the cash from my credit card anyway?

An utterly stupid company, at times.

I suppose I could call and straighten it out, but prefer not spending weekend time in an “unusually” long holding pattern.

Re: Double “One” billing

BellAntonie — Mon, 13 Jun 2022 19:01:53 GMT

Hi there @dwdorken. Welcome to the Bell Community, and thanks for your post.

When your account is set up for preauthorized payments there is no need to make a manual payment, as our system will not recognize that and will still process your auto payment on file. If you now have a credit on your account, that credit will be applied to your next invoice.

Paid Twice

Haha — Sun, 23 Jul 2023 23:35:39 GMT

Hi i am using the bell

i am checked and the fee paid twice this month

Why is this happening?
can i get my money back?

Re: Paid Twice

WelshTerrier — Mon, 24 Jul 2023 11:01:59 GMT

If you overpaid your bill this past month, Bell will apply this overpayment as a credit to your account. This overpayment will show up on MyBell when the funds are received. This credit will be deducted from your next bill.

To avoid a similar situation from happening in the future, you should verify and / or setup One Bill pre-authorized payments on MyBell. This can be done easily & quickly with payments being made from your financial institution or credit card.

Here are a couple of links that will assist you:

How to pay my mobile phone bill : Pre-authorized chequing or credit card plan (bell.ca)

My Account & Billing - Bell Residential services

Payment

Hermes Antony — Tue, 30 Jan 2024 13:05:14 GMT

I had paid my this month's bill on Jan 29th but it got deducted twice from my account, what should I do??

Re: Payment

WelshTerrier — Tue, 30 Jan 2024 15:24:37 GMT

How did you pay your bill? Did you set up Pre-authorized payments on MyBell as well make a One time payment on MyBell? If so, depending on when you paid your bill, this could be the reason for the double payment. If you also paid your bill through your financial institution prior to or after completing either of the above, this would also be another example of your bill being paid twice.

Once both payments have been received by Bell, your account will be credited. You will see a credit applied when you log in to MyBell. Any overpayment will applied to your next monthly bill reducing the amount owing.

Once the financial institution or credit card company processes payments, there is little that can be done to reverse them. You can try reaching out to either of them, but I would suggest it is next to impossible for you to reverse them at this time.

Once you set up Pre-authorized payments, there is no need for you to make any other form of payment. Your payment each month is adjusted to reflect your current bill. There is nothing stopping you from making additional payments, just keep in mind they are being applied to your account balance. If there is no outstanding balance owing, then you will see a CR amount.

Thank you reaching out to the Bell Community Forum.

Take care.

Money in account

0phxc — Sun, 18 Feb 2024 20:51:16 GMT

Ok so I figured out the issue with my services but now the question is can i get the money out of my account that’s not being used in there

Re: About the payment that was made twice

WelshTerrier — Sat, 24 Feb 2024 14:01:56 GMT

If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

Note: You will see a CR $ amount credit on your account for the extra payment once Bell receives the funds that you overpaid in error.

Thank you for reaching out to the Bell Community Forum.

Monthly payment

Volja — Wed, 28 Feb 2024 18:33:59 GMT

I made a payment ahead of my scheduled payment, but when the scheduled date arrived i still got deducted a payment on my account. I want to know why i still got deducted and how can i get my money back?

Re: Monthly payment

WelshTerrier — Wed, 28 Feb 2024 18:53:02 GMT

Good Day. Welcome to the Bell Community Forum.

If you overpaid your bill in error, you would need to contact your financial institution in order to cancel or reverse the payment. Bell processes all payments upon receipt. Depending on your method of payment, it can take a minimum of 3-5 business days or more for Bell to receive your payment.

If it has already been processed by your credit card company or financial institution & it has been forwarded to Bell, then your account will be credit this overpayment & it will be applied to your next months bill reducing any amount that would be owing.

Thank you for contacting the Bell Community Forum.

Take care.

Overdue

XYR — Tue, 07 May 2024 14:02:28 GMT

Hello,

When I was paying my bills today, the app showed me "The bill is overdue", but I paid the bill last month and Bell charged me twice. Why is this happening?

Re: Overdue

WelshTerrier — Tue, 07 May 2024 14:23:28 GMT

Good Day & Welcome to the Bell Community Forum.

Could you provide some further details? When did you pay your bill? Your method of payment?

Have you verified your account & viewed your bill & payment on MyBell? If not, then you should do so?

If you feel that there is a billing mistake, then you should contact Bell for an explanation. If Bell made a mistake, they will make the necessary adjustments to your account.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Bell issues your bill each & every month with the same billing date. This date does not change from month to month. If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date!

If Bell does not receive your payment within 30 days of your Billing date, you are subject to late payment charges, etc. This can also affect your security or safety deposit & credit rating.

How you pay your bill & when you pay your bill is entirely up to you!

The chart I have included in this link is only a reference point for you to use. It is intended to allow you sufficient time to pay your bill by the due date.

https://support.bell.ca/billing-and-accounts/billing/how_long_does_it_take_for_my_bell_mobility_paym...

Hopefully I have been able to answer your question.

Take care.

Re: Paying double accidentally

Tclune — Tue, 22 Jul 2025 13:25:01 GMT

I recently made an online error and overpaid my bell account by $10,827.71. This payment was intended for my credit card but i sent to Bell Canada. Bell canada is not co-operating in returning these funds promptly. They are saying it will take 30-60 days for them to issue a cheque which means another 5 days in the post and then another 10 days to clear. This is totally unacceptable. Does anyone know who I can contact to expedite this as I need to pay rent and buy food. My next step is to contact the media to assist

Re: Paying double accidentally

WelshTerrier — Tue, 22 Jul 2025 15:43:13 GMT

Good Day & Welcome to the Bell Community Forum.

This a peer-to-peer community forum. As such account billing issues such as an overpayment, refunds or credits cannot be handled on this website.

If you overpaid your bill in error, you are going to need to contact your credit card company and / or financial institution in order to cancel or reverse the payment.

Bell processes all payments upon receipt. Depending on your method of payment, it can take a minimum of 3-5 business days or more for Bell to receive your payment.

If it has already been processed by your credit card company or financial institution & Bell has received this payment, your overpayment will appear as a credit in the My bill section in your MyBell account.

You mentioned Bell is not being cooperative. Did you discuss this matter with a Bell Customer Service representative? Has Bell received your credit card overpayment? Did you request to speak to a manager at the time of your discussion with Bell Canada?

To contact Bell Customer Service Accounts & Billing, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for contacting the community forum.

Take care.

Paying double accidentally

hurts — Thu, 14 Aug 2025 17:02:57 GMT

Has anyone on here been waiting a month for an accidental overpayment ? Why does it take weeks to get money back ?

Re: Paying double accidentally

WelshTerrier — Thu, 14 Aug 2025 20:18:52 GMT

Good Day.

If you overpaid your bill in error & it has already been processed by your credit card company or financial institution & Bell has received this payment, your overpayment will appear as a credit in the My bill section in your MyBell account.

Did you discuss this matter with a Bell Customer Service representative? What information did the service representative provide to you?

Was this a credit card of financial institution overpayment? Did you service representative explain how an overpayment such as this is handled? Did you request to speak to a manager at the time of your discussion with Bell Canada?

Bell did not make a mistake. If you overpaid your account, Bell will credit your account upon receipt of this overpayment. Once Bell receives your payment, you can verify your credit by logging in to your MyBell account. On the main screen you will see My Bill in the blue shaded box area. On the right side of the screen, you will see your account balance for all of the services that you have linked to One Bill. You will be able to view a Credit once the overpayment is received.

Should your require further assistance, please contact Bell Customer Service Accounts & Billingl: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for contacting the community forum.

Take care.

Re: Paying double accidentally

Abdirizak — Thu, 11 Sep 2025 11:49:15 GMT

Dear Bell Support Team,

My name is Abdirizak Mahamud, and I am a Bell customer. I am writing to bring to your attention an issue regarding duplicate payments for the same billing period.

I was charged $239.01 twice as shown below:

September 09, 2025 – Credit Card – $239.01

September 10, 2025 – Bank Payment – $239.01

Since this is clearly a duplicate payment, I kindly request a refund for one of the transactions.

Please find attached proof of both payments (screenshot/statement) for your reference. I would appreciate it if this matter could be resolved promptly and the overcharged amount refunded to my account.

Thank you for your assistance.

Sincerely,

Re: Paying double accidentally

WelshTerrier — Thu, 11 Sep 2025 11:49:50 GMT

Good Day & Welcome.

Thank you for reaching out to the Bell Community Forum.

This a peer-to-peer community forum. As such, account billing issues such as an overpayment, refunds or credits cannot be handled on this website.

Bell processes all payments upon receipt. Depending on your method of payment, it can take a minimum of 3-5 business days or more for Bell to receive your payment.

Bell will apply this overpayment as a credit to your account. This overpayment will show up on MyBell when the funds are received. This credit will be deducted from your next bill.

Note: You will see a CR $ amount credit on your account for the extra payment once Bell receives the funds that you overpaid in error.

To avoid a similar situation from happening in the future, you should verify and / or setup on your MyBell account in the My bill section > Payment options > Pre-authorized payments. This can be done easily & quickly with payments being made from your financial institution or credit card. Once this is set up, then there is no need for you to manually pay your bill each month.

Should you require further assistance, please contact Bell Customer Service Accounts & billing: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

Re: Paying double accidentally

AmandaW — Wed, 31 Dec 2025 14:45:34 GMT

Am I able to pay my bill early through my online banking rather than waiting for my payment to be withdrawn by pre-authorized debit? If so, is there any penalty? And how long before the withdrawal date can I make the payment in order to be applied to my current bill?

Re: Paying double accidentally

WelshTerrier — Wed, 31 Dec 2025 14:45:44 GMT

Good Day & Welcome.

You can make a one-time payment at any time online through your bank. There is no penalty.

I do not recommend doing this on a regular monthly basis. Bell will credit your account upon receipt of your one-time bank payment. This in itself will be somewhat difficult for you track manually as it will only show up on your account when Bell receives this payment from your bank.

Do not alter or cancel your pre-authorized payment. If you overpay your account due to this bank payment, your account will be credited the overpayment & it will be applied to your next month's bill. With pre-authorized payments, Bell will take the full amount due on the bill as per the pre-authorized date, whether a manual payment is made or not.

Please refer to the following weblink for step-by-step instructions.

Paying my bill online

Upon logging in to MyBell and accessing your current bill page, select the Pay now button.
Under Other payment options, locate the Through your bank option.
Select Copy to copy the Customer ID number displayed in blue.
Select Pay through your bank.
Select your financial institution.
You will be redirected to your financial institution’s website to add Bell as a payee. You’ll need to provide the Customer ID number that you had copied.

The processing time depends on the payment method, day of the week, time of day, banking institution, business days, etc. I have included the following as a reference for your use:

How long does it take for my Bell payment to be processed?

Take care.