topic Re: Unable to delete my old MyBell profile in My account

Unable to delete my old MyBell profile

Old-Customer — Fri, 09 Jan 2026 22:57:40 GMT

Hi, When I try to delete my old MyBell profile that is not linked to any service, I get the following error:

Due to technical difficulties, we’re unable to delete your profile at this time.

Thank you

Re: Unable to delete my old MyBell profile

WelshTerrier — Fri, 09 Jan 2026 00:45:14 GMT

Good Day.

You can keep the same MyBell username for as long as you like. However, Bell will delete your username if you don't log in at least once every twelve months.

In order to delete your MyBell Profile username, you must unlink all services from your MyBell Billing & Service profile.

To delete your MyBell Profile username:

Log in to MyBell using the profile you want to cancel.
Click My profile at the top of the page.
Select > Billing and services.
Scroll down the list & select Billing or Service profile.
Go to the bottom of page on the right side of the screen select each service as shown.
Remove each service linked on this bill.
Follow the onscreen instructions.
At the bottom of the page select > Delete my profile.

Take care.

Re: Unable to delete my old MyBell profile

Old-Customer — Fri, 09 Jan 2026 01:22:40 GMT

Hi, As I mentioned before, there are no bills or services linked to the profile.

Re: Unable to delete my old MyBell profile

BellPatricia — Fri, 09 Jan 2026 21:59:14 GMT

Hi there @Old-Customer

Thank you for reaching out to the Bell community 🙂

Can you clarify if you are accessing MyBell via a web browser or through the MyBell app?

We recommend trying both options (browser and directly in the MyBell app) to see if the error persists.

Keep us posted,

@BellPatricia

Re: Unable to delete my old MyBell profile

Old-Customer — Sun, 11 Jan 2026 02:26:05 GMT

Hi, I’m getting the error message via web browser and through the MyBell app as well.
Thanks

Re: Unable to delete my old MyBell profile

BellNick — Mon, 12 Jan 2026 16:48:25 GMT

Hi @Old-Customer
MyBell accounts will automatically be deleted after 6 months if a service is not linked to it within those 6 months.

Re: Unable to delete my old MyBell profile

Old-Customer — Tue, 13 Jan 2026 03:06:44 GMT

Hi, I haven’t had a service linked to my MyBell account for over a year and a half.

Re: Unable to delete my old MyBell profile

BellNick — Tue, 13 Jan 2026 14:39:47 GMT

Hi @Old-Customer
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message