topic Re: CR on bill in My account

What does a CR on my bill mean?

Viv1 — Sun, 27 Oct 2024 15:55:48 GMT

What does "CR xx "on my bill denote? Does it mean that xx money is already present in my account and that I don't need to make any payment?

It is so confusing.

Re: CR on bill

BellKris — Sat, 11 Mar 2023 12:25:13 GMT

Hey @Viv1, thanks for reaching out to the Bell Community 🙂
That's absolutely right! if you see CR that means that there is an outstanding credit, and no payment would be due.

Re: CR on bill

RaccooN — Tue, 29 Aug 2023 03:10:44 GMT

How can I withdraw CR from my account?

Re: CR on bill

WelshTerrier — Tue, 29 Aug 2023 05:25:28 GMT

You can not withdraw a credit from Bell. If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

Credit in Account

User135 — Fri, 01 Mar 2024 22:17:12 GMT

Hi , my account is showing CRxxx which I think it is Credit that I have , how can I use my credit for my monthly bill payment ? Do I need to do anything? Or automatically will be deducted . Should I turn off my pre authorized payment ?
thanks

Re: Credit in Account

WelshTerrier — Fri, 01 Mar 2024 23:04:28 GMT

If your account is showing: “CR $xx.xx”, that is great news. That means you have either overpaid or have a credit / security deposit that has been returned & applied to your account. There is nothing you need to do. This credit will be applied to your next bill reducing the amount owing.

There is no need to adjust your pre-authorized. It will self adjust based on the credit being applied to your account.

Thank you for your question.

Enjoy.

Take care.

CR on bill

VG11 — Thu, 21 Mar 2024 22:48:13 GMT

I double payed my bill and now it shows CR on my bill payment. What does it mean? Would Bell reimburse me for this ??

Re: CR on bill

WelshTerrier — Fri, 22 Mar 2024 11:10:25 GMT

If your account is showing: “CR $xx.xx”, that is great news. That means you have either overpaid or have a credit / security deposit that has been returned & applied to your account. There is nothing you need to do further. This credit will be applied to your next bill reducing the amount owing.

If you have set up pre-authorized payments on MyBell, there is no requirement to adjust your payment. It will self adjust based on the credit being applied to your account.

Thank you for your question.

Enjoy.

Take care.

Re: CR on bill

Sukh — Mon, 09 Sep 2024 21:51:48 GMT

Can i save my cr for next payment or what if i want to save the refunded money

Re: CR on bill

WelshTerrier — Mon, 09 Sep 2024 22:12:53 GMT

Good Day.

If your account is showing: “CR $xx.xx”, that is great news. That means you have either overpaid or have a credit / security deposit that has been returned & applied to your account. There is nothing you need to do further. This credit will be applied to your next bill reducing the amount owing.

Take care.

Why does it show different things here?

Minnieme — Sun, 03 Nov 2024 03:25:58 GMT

The home page says that I have ~$144 due but when I click to pay, the amount due is $0?

Re: Why does it show different things here?

WelshTerrier — Sun, 03 Nov 2024 11:21:24 GMT

Good Day & Welcome to the Bell Community Forum.

@Minnieme This is a peer-to-peer website. As such, we do not have access to your account or billing details. I will do my best to answer your question.

If your account is showing: -$144.00 is due, this is a “CR $144.00”. That is great news.

This means you have either overpaid or have a credit / security deposit that has been returned & applied to your account. There is nothing you need to do. This credit will be applied to your next bill reducing the amount owing.

There is no need for you to adjust your pre-authorized payments. It will self-adjust based on the credit being applied to your account.

FYI Only. Community Moderators must review and approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval, other community members who view your images can only see the ones that have been approved.

Thank you for your question.

Take care.

Re: Why does it show different things here?

dks — Sun, 03 Nov 2024 11:23:18 GMT

Thank you for your question. A minus amount in MyBell indicates you have an account credit for that amount. It won’t let you pay more until that credit is used up.

What does a CR on my bill mean?

xman — Wed, 13 Nov 2024 20:56:14 GMT

Would bell take money from my Bell account in Credit balance first or directly from pre-authorized direct debit leaving the credit balance untouched forever?

Re: How does Bell take money from my account?

BellPatricia — Thu, 14 Nov 2024 21:26:16 GMT

Good evening @xman, and thanks for reaching out to the Bell Community 🙂

If there is an outstanding credit on your account that amount will cover any new charges until it's depleted. Then your pre-authorized payments will resume.

Let the Community know if you have any other questions.

@BellPatricia

Re: What does a CR on my bill mean?

Blackbear — Thu, 19 Feb 2026 12:22:47 GMT

My bill shows -67.00. is this credit?

Re: What does a CR on my bill mean?

dks — Thu, 19 Feb 2026 12:34:05 GMT

Thanks for your question. Yes, that is a bill credit. It will be accounted for in your next bill, reducing your next Bell invoice by that amount.

Re: What does a CR on my bill mean?

Blackbear — Thu, 19 Feb 2026 12:35:01 GMT

Thank you! I was unsure since it did not indicate CR

Appreciate the quick response

Re: What does a CR on my bill mean?

WelshTerrier — Thu, 19 Feb 2026 12:36:44 GMT

Good Day & Welcome.

If your account is showing: “CR $xx.xx” or "-$x.xx" that is great news. That means you have either overpaid or have a credit / security deposit that has been returned & applied to your account. There is nothing you need to do. This credit will be applied to your next bill reducing the amount owing.

There is no need to adjust your pre-authorized. It will self-adjust based on the credit being applied to your account.

Thank you for your question.

Enjoy.

Re: CR on bill

Shinginator — Tue, 24 Feb 2026 04:31:22 GMT

Hello, so why does Bell still send me so many due notes when i have CR higher than due bill? Im confused about it