topic Re: How to get Bell use my correct email address in My account

How to get Bell use my correct email address

BGcottage — Tue, 27 Jan 2026 16:48:35 GMT

Bell recently sent a reactivation notice for me but to an incorrect email address. My profile has the correct email. How do I get Bell to fix its records?

Re: How to get Bell use my correct email address

WelshTerrier — Wed, 12 Apr 2023 11:47:09 GMT

If it is coming to your old old Email address, eg. non Bell Email, this is due to the fact that when you set up your account with Bell you gave them this Email address for billing purposes & E-bill notifications. To correct or verify your current Email, Login to My Bell > My Profile & enter or correct the Email address for your My Bell account. If it will not allow you to change the Email due to the fact that it no longer exists, you will need to delete the MyBell & OneBill account & recreate both accounts with the proper information. If unsure in just how to do this, call 310-Bell & select billing & payments. Speak to a representative & they will assist & walk you through the process.

Ebills going to wrong email

Va Pass — Sun, 06 Oct 2024 16:13:37 GMT

I have changed my username and email and recovery email, yet my ebills (paperless) continue to go to the wrong email address. What am I missing?

Re: Ebills going to wrong email

WelshTerrier — Sun, 06 Oct 2024 17:41:37 GMT

Good Day & Welcome tohthe Bell Community Forum.

Just follow the steps below to change your e-bill notifications using the MyBell App.

Log in to My Bell.
Click your Profile at the top of the page.
Select Profile information
Select Contact email.
Enter your New email contact information
Update your email address and click Save.

Please note that this changes the email address used for resetting your MyBell password and for e-bill notifications.

You can also complete this change by logging into your MyBell account using any web browser. The following web link is a tutorial that will walk you through the steps to make this change.

Step-by-step tutorial

How to update your email address (bell.ca)

How to create or change a My Bell profile : Creating a MyBell profile

Take care.

How to get Bell use my correct email address

leanne8415 — Mon, 26 Jan 2026 19:50:19 GMT

I’m trying to delete old email addresses on my profile in the marketing section but every time I log back in the old email addresses still appear

Re: How to get Bell use my correct email address

BellPatricia — Wed, 28 Jan 2026 18:10:46 GMT

Hey @leanne8415

Welcome to the Bell community 🙂

Does your old email address still appear in MyBell after following these steps ?

@BellPatricia