topic Re: Buyer's remorse in My account

Buyer's remorse

Rohit1 — Sat, 30 Dec 2023 13:59:57 GMT

I recently bought iphone 15 pro max from bell, i want to return that and get samsung instead

Re: Return

WelshTerrier — Fri, 29 Dec 2023 00:34:09 GMT

If you’re not completely satisfied, you may exchange or return your device if you meet the following five conditions:

You return the device within 15 days of your commitment start date.
If purchased at a store, you return the device and original receipt to your purchase location. If purchased online, you return the device via mail.
The device is in “like new” condition with all original packaging, manuals and accessories included.
The usage meets the following requirements:
- Monthly plan customers: You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.
- Prepaid service customers: The device has not exceeded 30 minutes of voice usage or 50 MB of data usage.
You did not get it on clearance. A no return/no refund policy applies to all clearance devices.

You are responsible for all service charges incurred prior to returning the device. SIM cards and headsets cannot be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account during the same 15-day return period.

If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date.

Note: Bell has temporarily extended it's return window:

60 days for customers with accessibility needs
30 days for all other Mobility customers

Take care.

Re: Buyer's remorse

Akari — Fri, 13 Feb 2026 12:14:29 GMT

I bought a cellphone online, a17 5g I downgraded actually! So, I have here on hand right now. The phone is so slow, from Samsung s23 ultra then here, so I also changed my plan and the plan Ive got is not good. I put the simncard on that new phone. Then, I decided to use again my s23 because the a17 is very slow and now I couldn't use my Sim that I transfered to the s23. Anyone? I need to get my previous plan and give back the phone I purchased online. What should I d

Re: Buyer's remorse

WelshTerrier — Fri, 13 Feb 2026 12:14:51 GMT

Good Day & Welcome.

Bell Mobility allows a 15-day "buyer's remorse" period (30 days for customers with disabilities) to return a SmartPay device and cancel service without penalty. The device must be in "like new" condition with all original packaging. After this period, cancelling results in the immediate, full balance of your device and service fees.

You should review your Bell mobility agreement in MyBell. It will include all of the details that you agreed to when you activated your mobility service & device.

I would contact Bell Mobility Customer Service as soon as possible.

Once your agreement with Bell is set and the initial buyer's remorse period has passed, the monthly device payment is non-negotiable and cannot be changed beyond buying out your agreement before the 24-month term has passed.

Should you require further information, please call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.

Re: Buyer's remorse

Jenny2 — Thu, 19 Feb 2026 15:19:07 GMT

I cant find how to create a return label to return my phone

Re: Buyer's remorse

WelshTerrier — Thu, 19 Feb 2026 16:45:47 GMT

Good Day & Welcome.

Did you purchase your device from Bell online or in local Bell Store? Bell Mobility allows a 15-day "buyer's remorse" period (30 days for customers with disabilities) to return a SmartPay device and cancel service without penalty. The device must be in "like new" condition with all original packaging.

After this period, cancelling results in the immediate, full balance of your device and service fees.

Products purchased online or by phone cannot be returned to a store, including when the device was picked up in a store.
All products purchased in a store must be returned to the store where the purchase was made along with the original receipt.

Please refer to the instructions as shown in this weblink tutorial:

Returning Bell equipment, including mobile devices, etc.

Should you require further information, please call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.