topic Re: Removing receiver from account in My account

Removing receiver from account

FrustratedinCA — Tue, 01 Aug 2023 11:34:05 GMT

How do I get a 3100 - Digital SD Receiver off of my account that I turned in years ago for a HD model.

Re: Removing receiver from account

BellPatricia — Thu, 12 Mar 2026 18:20:18 GMT

Thanks for reaching out, and welcome to the Bell Community 🙂

You can remove old receivers from your account right in MyBell.

We invite you to take a peek at this great support article for more information. How to remove receivers from Bell TV

Let the Community know if you have any other questions.

- Patricia

Re: Removing receiver from account

mary — Thu, 12 Mar 2026 18:08:32 GMT

Hello

I have recently received two Satellite receivers as replacements. I now need to deactivate the old receivers before sending back. I do not see anywhere where I can deactivate them.

Re: Removing receiver from account

BellNick — Thu, 12 Mar 2026 18:34:46 GMT

Hi @mary
Thank you for your post.
If you received the receivers as a replacement order, they will automatically be deactivated and removed from your account once you have mailed them back to us.
If you have any further questions, please do not hesitate to contact the Community.

Re: Removing receiver from account

mary — Thu, 12 Mar 2026 18:54:47 GMT

Great, thanks

Re: Removing receiver from account

mary — Fri, 13 Mar 2026 00:59:48 GMT

The old receiver that I have to send back does not fit in the box the new one came in. The old receiver is too bigl.

Can I request a bigger boix?

Re: Removing receiver from account

WelshTerrier — Fri, 13 Mar 2026 09:21:27 GMT

Good Day & Welcome.

Thank you for posting your question.

Bell generally provides a prepaid shipping label for equipment returns but typically does not provide a return shipping box. You must use your own box to pack the equipment securely, using the provided label to ship it via Canada Post or Purolator. Original packaging is recommended, but any suitable box works.

Place the equipment in suitable packaging of your choice so the equipment can be shipped safely (a box is recommended).

Take care.