https://forum.bell.ca/t5/my-account/limited-time-credit-offer-lapsing-off-contract/m-p/106134#M13767 <P>I was offered a $5/month credit for 60 months on my first contract with Bell, but it looks like it stopped early. Why?</P> Sun, 19 Apr 2026 14:13:53 GMT ti-bobalex1742 2026-04-19T14:13:53Z https://forum.bell.ca/t5/my-account/limited-time-credit-offer-lapsing-off-contract/m-p/106134#M13767 <P>I was offered a $5/month credit for 60 months on my first contract with Bell, but it looks like it stopped early. Why?</P> Sun, 19 Apr 2026 14:13:53 GMT https://forum.bell.ca/t5/my-account/limited-time-credit-offer-lapsing-off-contract/m-p/106134#M13767 ti-bobalex1742 2026-04-19T14:13:53Z https://forum.bell.ca/t5/my-account/limited-time-credit-offer-lapsing-off-contract/m-p/106135#M13768 <P>Good Day &amp; Welcome.</P> <P>Thank you for posting your question. I would like to assist you, but I am unable to do so with the limited information you have provided. You will need to tell us more in order for us to help you more.</P> <P>Keep in mind, this is a peer-to-peer website. As such, we do not have access to your account and billing records.</P> <P>You mentioned your first contract. Which Bell service are you making reference to?</P> <OL> <LI>Is this credit related to your Bell Home services, E.g. TV, Internet, or Home phone?</LI> <LI>Is this a credit linked to a Bell Mobility service or plan?</LI> </OL> <P><SPAN>Credits are often applied for a 24-month (2-year) period, not usually 60 months.&nbsp;</SPAN><SPAN>These credits usually require bundling multiple services (e.g., Internet + TV) and selecting e-billing.&nbsp;While the credit is guaranteed for the term, the base price of the service is subject to increase during that time.</SPAN></P> <P><SPAN>Bell offers any number of credits. For example:</SPAN></P> <UL> <LI><SPAN>A $10.00 recurring credit is often available if you set up pre-authorized debit payments on MyBell for your mobility service.</SPAN></LI> <LI><SPAN>Bundling credits with Fibe TV &amp; Internet, etc.</SPAN></LI> <LI><SPAN>Bell mobility credits, etc.</SPAN></LI> <LI><SPAN>Etc. etc.</SPAN></LI> </UL> <P>Have you reviewed your monthly billing history? Monthly billing for your account is stored on MyBell. You can do a bill comparison to see if there have been any changes made in your monthly services &amp; credits.</P> <P>If you have a Bell mobility account, you can also check out the details and credits as shown in your Service agreement that is stored on MyBell. It is available to download by selecting your Billing profile.</P> <P>If you wish to discuss this further, you should contact Bell Customer Service Accounts &amp; Billing. An online service representative is in a better position to fully answer any account related questions that you might have.</P> <UL> <LI><A href="https://support.bell.ca/Contact-us#INT=All_hmpg_TXT_footer_Mass_120115_mb_contactus" target="_blank" rel="noopener">Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada</A></LI> </UL> <P>Let us know if we can provide you with any further help.</P> <P>Take care.</P> Sun, 19 Apr 2026 14:14:13 GMT https://forum.bell.ca/t5/my-account/limited-time-credit-offer-lapsing-off-contract/m-p/106135#M13768 WelshTerrier 2026-04-19T14:14:13Z