https://forum.bell.ca/t5/my-account/accidently-purchased-own-with-bell-instead-of-rental/m-p/113992#M14651 <P>I am kinda mad. since I was charged to own a movie that I requested to be rented. When I saw the movie among the options, it was displayed to rent for CAD$6 something else, I clicked on it to watch and when I got the bill it said that I owned the movie for CAD$24 something. This is my first warning since I know that I won' t have my money back but if it happens again I will cancel Bell services for good. I did it once with another provider, why not with these fellas.&nbsp; &nbsp;</P> Tue, 13 Oct 2026 16:12:37 GMT Gloria1976 2026-10-13T16:12:37Z https://forum.bell.ca/t5/my-account/accidently-purchased-own-with-bell-instead-of-rental/m-p/113992#M14651 <P>I am kinda mad. since I was charged to own a movie that I requested to be rented. When I saw the movie among the options, it was displayed to rent for CAD$6 something else, I clicked on it to watch and when I got the bill it said that I owned the movie for CAD$24 something. This is my first warning since I know that I won' t have my money back but if it happens again I will cancel Bell services for good. I did it once with another provider, why not with these fellas.&nbsp; &nbsp;</P> Tue, 13 Oct 2026 16:12:37 GMT https://forum.bell.ca/t5/my-account/accidently-purchased-own-with-bell-instead-of-rental/m-p/113992#M14651 Gloria1976 2026-10-13T16:12:37Z https://forum.bell.ca/t5/my-account/accidently-purchased-own-with-bell-instead-of-rental/m-p/113996#M14653 <P>Good Day &amp; Welcome.</P> <P>Thank you <a href="https://forum.bell.ca/t5/user/viewprofilepage/user-id/1385428581">@Gloria1976</a>&nbsp;for posting your issue.</P> <P>We can understand &amp; appreciate your concern when it comes to purchasing a movie vs. renting a movie on a onetime basis in error. This is a peer-to-peer website. We do not have access to your account &amp; billing records.</P> <P>There is no setting to disable "buying" while keeping "renting" active. <SPAN>Bell Fibe TV bundles both under a single transaction block.</SPAN></P> <P><SPAN>You can prevent accidental purchases (or unauthorized buying by family members) by turning on <STRONG>Rental Locking</STRONG>. This requires a 4-digit PIN every time someone attempts to either rent <EM>or</EM> buy a movie. This in itself will not resolve this problem if you select to purchase vs. rent a movie.</SPAN></P> <P><SPAN>You cannot directly cancel an accidental On Demand or Pay-Per-View movie purchase from your Bell TV remote or online account.&nbsp;</SPAN><SPAN>Once a program has been ordered, it cannot be cancelled.</SPAN></P> <P><SPAN>Bell's official policy states that once a digital movie order has been placed, it is considered final and cannot be modified or cancelled.</SPAN></P> <P><SPAN><SPAN>If the purchase just happened and you </SPAN>have not started watching the movie yet<SPAN>, your best option is to contact Bell Customer Service immediately.&nbsp;While their policy is strict, a customer service representative may be able to issue a courtesy credit or billing reversal for accidental orders.</SPAN></SPAN></P> <P><SPAN><SPAN>I wish I could do more for you, but I can’t.</SPAN></SPAN></P> <P><SPAN><SPAN>Take care.</SPAN></SPAN></P> Mon, 12 Oct 2026 12:41:05 GMT https://forum.bell.ca/t5/my-account/accidently-purchased-own-with-bell-instead-of-rental/m-p/113996#M14653 WelshTerrier 2026-10-12T12:41:05Z