topic Re: unable to delete profile in My account

unable to delete profile

StarFire — Fri, 13 Nov 2026 19:34:40 GMT

I was told to delete my profile by tech services in order to fix an ongoing issue with my information and my modem.

But when I try to do so in the app it tells me there's an error and will not allow me to do it.

I'm getting very frustrated.

Any one else have this problem with deleting their profile. How did you manage it?

Re: unable to delete profile

BellNick — Fri, 13 Nov 2026 20:06:41 GMT

Hi @StarFire
Thank you for your post and welcome to the Community.
Are you able to share some details as to the issue you're experiencing?
Can you share which model modem you have?
What profile are you attempting to delete, your MyBell? To delete your MyBell profile, you would login to your MyBell account, select "My profile" and then "MyBell" and on the left hand side under "Service profiles" there will be a "Delete the MyBell profile".
Looking forward to hearing back.

Re: unable to delete profile

WelshTerrier — Fri, 13 Nov 2026 21:24:06 GMT

Good Day & Welcome to the Community

Thank you @StarFire for posting your question

To delete your MyBell profile and account username, you must first unlink all active bills and services from your profile.

Log in to your MyBell web account using the profile you want to cancel.
Click My profile at the top of the page.
Select Billing and services.
Scroll down the list and select your billing or service profile.
Unlink or remove each service and bill linked to the profile by following the on-screen instructions.
Scroll to the bottom of the page and select > Delete my profile, then confirm the action.

Please keep in mind that once you have unlinked your services to your MyBell account, you can create a new profile and link your services to this profile.

How to create or change a My Bell profile : Creating a MyBell profile

Note: If a service is not linked to your MyBell profile, the account will automatically be deleted after 6 months of inactivity. Usernames are also automatically deleted if you do not log in for 12 months.

Take care.