topic Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen in My account

View Current Bill goes to a blank screen

voodoo11 — Fri, 28 Oct 2022 20:57:13 GMT

I'm trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

anyone having issues with the bell website not working right?

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

BellPatricia — Thu, 19 May 2022 18:08:33 GMT

Hi there, @voodoo11. Thanks for your post, and welcome to the Bell Community 🙂

Is this still happening? If so, have you tried again, a different browser, or directly through the MyBell app?

Let the Community know if you run into any other trouble.

- Patricia

Re: View Current Bill goes to a blank screen

CJH — Wed, 07 Jun 2023 18:33:31 GMT

I cannot get my bill either

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

CJH — Wed, 07 Jun 2023 18:34:52 GMT

I have tried for 2 days. Whether I use the App or website, same problem. I want to see the charges

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

ST — Fri, 09 Jun 2023 14:57:00 GMT

I cannot view my bill as well the last couple of days. I am using the latest version of Safari. Page goes blank and tries to reload page. It happens the same on the Iphone Bell app.

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

BellAntonie — Fri, 09 Jun 2023 20:34:59 GMT

Hey there @CJH and @ST,

Welcome to the Community and thanks for your posts.

Can you share with the Community which browser you're currently using and what troubleshooting steps have you taken so far.

You can try the following as well;

Clear your cookies and cache and make sure the pop up blocker is turned off.
Try a different browser, such as Chrome, Edge or Firefox

Looking forward to hearing back from you.

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

ST — Fri, 09 Jun 2023 20:47:21 GMT

I am using Safari on a Mac and did clear my cache. Using the App. on the iphone as well with the same issue when trying to view my bill. I am able to use the downbload option on the phone. Both the Phone and Mac are the latest version. Last month I did not have this issue. I do not want to install a new browser.

Re: im trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

BellAntonie — Mon, 12 Jun 2023 18:52:23 GMT

Thanks for the details @ST ,

We've forwarded these helpful details to the appropriate team to be verified.

Have a great day.

Billing

Mona — Wed, 14 Jun 2023 01:41:04 GMT

I can’t view my bill.
the bill amount was charged to my charge card on June 1.
my question is : Does that payment cover me from June 1 - June 30

Re: Billing

WelshTerrier — Wed, 14 Jun 2023 11:23:04 GMT

All services are billed a month in advance. For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th.

Account billing is based on your Bell billing date within the calendar month when the bill is generated. The billing date will be the same every month.

If your card was charged on June 1, it will show up as a payment to your account when received by Bell.

To view your Bell account & your billing date, login to MyBell and you will be able to view this information on the main page under OneBill. This will include your payment & the date it was received. Pre-authorized billing is shown as well. This can also be changed from this screen. You can also view your current bill, see any outstanding balance or credit, & make a payment.

Re: Billing

Mona — Wed, 14 Jun 2023 17:36:10 GMT

Please tell me: The last bill I was charged covers what period? I can’t for the life of me log on to see my past invoices. What the heck is going on? Been trying for over 2 weeks. What gives? Just answer the question. From what start date to the end date does my bill cover??

Re: Billing

WelshTerrier — Wed, 14 Jun 2023 19:34:12 GMT

I would suggest you call 310-BELL and select billing & payments. They will be more than happy to assist you.

Current bill

marie3 — Wed, 14 Jun 2023 20:40:57 GMT

My current bill haven’t been posted

Re: Billing

NotWorkingMy — Fri, 23 Jun 2023 14:15:46 GMT

I have the same issue. Cannot access the current billing via MyBell.

I can't see my bill.

Chimichonga — Sat, 24 Jun 2023 15:02:54 GMT

I received an email saying my bill is ready but when I try to access it in MyBell it says that I'll get an email when it's ready.

Re: I can't see my bill.

WelshTerrier — Sat, 24 Jun 2023 15:40:32 GMT

Did you setup One Bill on MyBell? Do you have more than one account? Did you add all of your accounts? Are they linked in One BillI ?

I trust your services are set up & functioning & that you have a MyBell account & it is set up for at least one of your services.

If not, then follow the steps I have provided below.

You will need to link the accounts for One Bill.

Once you complete the following steps by linking your accounts in MyBell, there will be numerous other benefits to linking them, including One Bill.

If you wish to add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will need to link these services / accounts in your MyBell.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

Can Not View Current Bill with Safari 16.5.1

CD2023 — Sat, 24 Jun 2023 17:01:12 GMT

Safari 16.5.1 was updated as part of an automatic update on June 21, 2023. Since then I am unable to view my Current Bill. The web page partially loads then stalls . Re-loading the page results in a blank page.

I have checked the usual, Pop Up are enabled, Jaba Script is enabled.

I was able to load the Current Bill on a different computer with an older version of Safari.

Re: Billing

BellKris — Sat, 24 Jun 2023 18:25:06 GMT

Hi @NotWorkingMy. Welcome to the Community.

Are your bills regularly issued this time of month? At times there can be delays in bills being issued for a number of reasons, including but not limited to maintenance on our billing systems. When this happens, we recommend checking periodically every business day or two to check and see if your bill is available.

Otherwise if you're receiving an error when trying to view your bill, could you share a screenshot or more details as to the error in question?

Looking forward to hearing back from you.

Re: Can Not View Current Bill with Safari 16.5.1

User769 — Sun, 25 Jun 2023 00:58:25 GMT

I have been having the same issue. I thought it was PrivateRelay-related, but having turned that off to test, it is not.

Other than waiting for the next update to Safari, is Bell going to look into this?

Safari 16.5.1, macOS Monterey 12.6.7

Re: Can Not View Current Bill with Safari 16.5.1

WelshTerrier — Sun, 25 Jun 2023 12:23:55 GMT

I agree with you. There is definitely a problem with the Bell > MyBell link to > My bills and payments > One Bill

There is an error in the script. This will need to be addressed by Bell MyBell Tech. Support.

It appears that it is unique to Apple Safari and only since Safari was updated to 16.5.1.