topic Re: Billing cycle in My account

Bill proration

DH21 — Sun, 12 Nov 2023 12:47:36 GMT

Why isn’t me first bill prorated for the days I had the service instead of a full month?

Re: Bill proration

BellPatricia — Mon, 22 Jan 2024 19:14:18 GMT

Hi there @DH21. Thanks for your post, and welcome to the Bell family 🙂

All services are billed a month in advance. For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th.

For more details, we invite you to navigate on Bell.ca by clicking the following link; What does proration mean?

Let the Community know if you have any other questions.

- Patricia

Re: Bill proration

Mesbah — Sun, 03 Mar 2024 20:38:54 GMT

My internet was activated on February 22nd. I received bill on February 28th. The bill I amount was for full month. Shouldn't it be partial bill.

Although I already paid the bill, I need clarification on this regard. Was I billed for a full month while I just used the service for 6 days? Or am I missing something here?

In the bill, it's not very clear for which period that bill was for.

Is this reply applicable for the users who didn't start the service on the first day of the month? Things got confusing when first day of the month was used as an example.

Just to be sure, since my service started on 22nd February, will my billing period be February 22nd to March 21st? In that case, it's all clarified.

Re: First bill

BellPatricia — Tue, 14 Mar 2023 17:43:03 GMT

Welcome to the Community @Mesbah.

That's correct, your first invoice will include a full months billing cycle starting from the day the service was activated.

Have a nice day 🙂

- Patricia

First Bill

Bearingjo — Thu, 13 Jul 2023 14:02:41 GMT

Haven't had my phone or lines for a week and already have a bill due on the 20th? Why?

Re: Billing

WelshTerrier — Sat, 08 Jul 2023 08:27:44 GMT

All services are billed a month in advance. For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. In your case, you mentioned the 20th was your billing. This date will remain the same each month as part of your monthly billing cycle.

I have attached a link to assist you in to better understand your first bill.

https://www.bell.ca/Styles/OneBill/BillInserts/en/invoice1_en.pdf

Billing cycle

JHG — Fri, 14 Jul 2023 03:14:48 GMT

Hello Bell Customer Service

Our Bell home internet service was activated on Saturday, June 24, 2023, and the bill below indicates that payment is due by July 14, 2023. Could you please provide us information regarding our billing cycle?

Thank you!

Re: Billing cycle

WelshTerrier — Fri, 14 Jul 2023 10:56:19 GMT

All services are billed a month in advance. For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. In your case, you mentioned the 14th was your billing. This date will remain the same each month as part of your monthly billing cycle. That means that your first bill could include charges for service for almost two months.

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

I have attached a link to assist you in to better understand your first bill.

https://www.bell.ca/Styles/OneBill/BillInserts/en/invoice1_en.pdf

MY BELL BILL

DPB — Thu, 10 Aug 2023 17:07:12 GMT

Hello guys I just got a bell sim last Friday and I got a text that I owe $88.11due on the 22 of august !!!! How is this possible as a new comer … Please I need answers …. Thank you

How does Bell bill?

kwonhbong — Tue, 24 Oct 2023 21:30:25 GMT

I haven't been using the service for even a month, and I'm wondering why I've been billed for a full month's fee.

I move from rogers to bell oct 9. but I don't understand why bell charge 1month full fee?

let me know as soon as possible.

Re: please check my bill.

WelshTerrier — Tue, 24 Oct 2023 21:25:11 GMT

All rate plans and features are billed one month in advance. For example, if your bill date is on the 19th, you will find the monthly charge for your plan from the 19th of this month to the 18th of next month. In addition, you may notice a monthly System Access Fee and a monthly 9-1-1 Fee.Jun 19, 2010

Re: please check my bill.

kwonhbong — Tue, 24 Oct 2023 21:40:04 GMT

This doesn't make sense. I started the service on October 9th, and the company is asking for payment until October 25th.

They charged me for a whole month when I've only used it for 16 days. This is ridiculous

Re: please check my bill.

WelshTerrier — Tue, 24 Oct 2023 22:15:34 GMT

All rate plans and features are billed one month in advance.

Understanding a charge on the Bill

Pr4790 — Sun, 12 Nov 2023 00:05:15 GMT

I have a charge on my bill that reads: EPP BYOD Unltd Shr 30GB and has charged me CAD $3.33. Want to know more about this. What is this charge for and what have i done to acquire this on my bill ? I am attaching a screenshot for better reference. If anyone can help explain I shall be grateful. Thank You.

First bill

User0621 — Sat, 02 Dec 2023 21:32:39 GMT

Hi, looking to understand if anyone was charged on the second day after porting from another provider to bell for a whole month without usage for that entire month and if this is something only bell does?

Re: First bill

Ronnie — Sun, 03 Dec 2023 02:38:28 GMT

Yes, I got the same thought. Bell is billing in advance and the billing starts based on when you order the phone and not when you activate your line. So, technically, you will be paying money for the period when you don't even have a phone from Bell. Looks like Bell needs to update it policy.

First Bill Proration

Avinash1 — Mon, 22 Jan 2024 13:22:15 GMT

I changed my connection from rogers to bell. My first bill is showing some charges named (partial and other credit) which we didn’t asked to add. And I didn’t use any services with those charges. I want you guys to take those charges off the bill please and thank you.

New bill

Newbie222 — Sun, 03 Mar 2024 01:30:15 GMT

Hello. I became a bell mobility customer last Saturday. This morning I received a bill for $62

how is a bill already due?

im confused

ty in advance

Re: New bill

WelshTerrier — Sun, 03 Mar 2024 11:48:03 GMT

All services are billed a month in advance. For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. On your bill & & also shown in MyBell you will notice a billing date. This date will remain the same each month as part of your monthly billing cycle. That means that your first bill could include charges for service for almost two months.

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Bell requires payment for your bill within 30 days of the bill date.

I have attached a link to assist you in to better understand your first bill. Please reference the example that is included in the attached web link. It is pretty well self explanatory.

https://www.bell.ca/Styles/OneBill/BillInserts/en/invoice1_en.pdf

Thank you for reaching out to the Bell Community Forum.

Take care.

Welcome to Bell Bill NICE

enforcer1967 — Tue, 19 Mar 2024 21:19:26 GMT

how is it possible i had the system installed on March 8th and today March 19 i already recieved a montly bill of $ 161.00 i didnt leave cogeco to come to this... should you not get a bill after the first month