topic Pre-authorzed payments in My account

Pre-authorized payment delay and bill cycles

Dave — Thu, 08 Jan 2026 20:24:00 GMT

I set up automatic bell payment through Tangerine and it says on MyBell that I am late paying it.

❗AI Summary:

When you set up pre-authorized payments, the withdrawal of funds from your bank account or credit card does not happen immediately on the next bill's due date. It's important to note that it can take one full billing cycle for pre-authorized payments to become active after you first enroll. For this reason, it is recommended to make a manual payment for your first bill after setting up pre-authorized payments to avoid any late fees.

You can review your billing and payment history, including your bill date, due date and any upcoming pre-authorized payment dates, by logging into MyBell.

Key Factors Influencing Pre-Authorized Payment Timing

Billing Cycle: Your bill is issued on the same date each month, and this date is typically determined by when services were first activated. Bell services are billed one month in advance and payment processing times are determined by the type of pre-authorized payment chosen.

Payment Method Processing Time:

Pre-authorized debit: Withdrawals from a bank account can take up to 18 calendar days to be processed after your bill date.
Pre-authorized credit card: Payments made with a credit card are typically processed within 7 business days after your bill date.

Re: Pre-authorized payment delay and bill cycles

BellPatricia — Thu, 12 Feb 2026 16:00:40 GMT

Hi there @Dave. Thanks for your post, and welcome to the Bell Community.

When first setting up pre-authorized payments, the first withdrawal from your bank account/credit card doesn't happen on the next bill, but can take one full bill cycle for a pre-authorized payment to begin. For this reason, its recommended to always monitor your invoice and account, and if needed ensure payments are being made to avoid any past due balances or late fees.

For more details, we invite you to visit How long does it take for my Bell payment to be processed? on Bell.ca.

Let the Community know if you have more questions.

- Patricia

Pre-authorzed payments

Whenwilltheygetitright — Mon, 14 Aug 2023 18:46:16 GMT

I setup my preauthorized payments. I spoke to an employee who confirmed it was setup and still I have an overdue invoice. Why is Bell invoicing not synced to pre-authorized payments?

Re: Pre-authorzed payments

WelshTerrier — Mon, 14 Aug 2023 19:42:53 GMT

Did you set up your pre-authorized payment prior to your overdue notification invoice? ( I assume you mean you received your bill in the mail.)

If that is the case, if you check on line in MyBell, your account will be credited the amount of the pre-authorized payment. (I am assuming you set up your account on MyBell using One bill as your payment tool.)

Depending on the timing of your overdue bill & your pre-authorized payment, you may may have an outstanding balance for late payment charges.

If you need further clariification & assistance, please contact: Bell Customer service - Billing & accounts at 310-BELL or at 1-800-667-BELL

New invoice

Sewwhat — Mon, 28 Aug 2023 23:12:50 GMT

I have a new account, the bill still shows unpaid yet Bell has my cc

why isn’t it paid?

Re: New invoice

WelshTerrier — Tue, 29 Aug 2023 11:08:29 GMT

The Bill? Could you please explain? Are you talking about a paper bill that you received in the mail or are you talking about your eBill that is showing on your MyBell account?

How did you pay your bill? Bell does not just pay your bill with your credit card. Did you set up Pre-authorized bill payment on MyBell? Did you set up One bill? If so, then you will see an outstanding charge on the One bill section of MyBell with a payment date. If you setup Pre-authorized bill payment on MyBell, then the funds will be withdrawn from the financial institution or credit card company on this date. If you made a One time payment on MyBell using either your financial institution or credit card, then it will not show up on MyBell until it clears the bank or credit card company and is forwarded to Bell.

The MyBell site updates bill payments daily after they are received from the bank or credit card company. This time can vary from 1-4 business days after the payment date. This time frame can be longer depending on the time of day the payment is made with the financial institution, weekends, holidays, & if there any system outages.

An easier and more thorough method for you would be to setup Pre-authorized payments on MyBell. You can setup credit card or payments via your financial institution. It is simple, accurate & will best meet your needs!

Here are some links to assist you. Choose the one that best meets your need:

Paying My Bill

PAD have not deducted and due date is passed

Nik — Thu, 28 Sep 2023 03:18:23 GMT

I have setup the Pre Authorization Debit and it should have been deducted the amount from my account and the due date is passed. So when will the amount will be charged? And how many days it take to reflect on the bell account.

Re: PAD have not deducted and due date is passed

WelshTerrier — Thu, 28 Sep 2023 10:54:15 GMT

The processing time depends on the payment method you use.

Pre-authorized payment - Processing time

Pre-authorized - debit: Every month, up to 18 calendar days after the bill date.

Pre-authorized - credit card: Every month, up to 7 business days after the bill date

Banking services

Phone / Internet banking: 2-5 business days

Bank teller: Up to 5 business days

Credit card

On mobile device, bell.ca, agent: Within 30 minutes

Mail

Cheque/money order: Up to 10 business days

In person

Bell store – Cheque only: Up to 10 business days

First bill payment

kylie — Mon, 11 Dec 2023 12:26:17 GMT

Hello,

I’ve received my first bill last Tuesday and I setup on the same day pre-authorized payments. To-date I don’t see the amount have been withdrawn from my bank. Does this mean I have to pay the first bill manually until pre authorized payment is setup?

thank you.

Re: First bill payment

WelshTerrier — Mon, 11 Dec 2023 13:47:26 GMT

Based on the information you have provided, your pre-authorized payment if it was set up on the same day you received your bill, then you should meet this months billing due date. Your bill payment is due within 30 days of your billing date. You will notice a billing date on your first bill.

The MyBell site updates bill payments daily after they are received from the bank. This time can vary from 1-4 business days after the payment date. This time frame can be longer depending on the time of day the payment is made with the financial institution, weekends, holidays, & if there any system outages. When Bell receives these funds, your account is credited.

You will be able to see when it is processed & your account is credited with the payment on MyBell.

I have included the following web chart to assist you.

The processing time that I mention below is approximate. It is not unique to just Bell bills. For example:

Pre-authorized debit: Every month, up to 18 calendar days after the bill date
Pre-authorized credit card: Every month, up to 7 business days after the bill date
Etc.

The processing time is always dependant on the payment method you use.

https://support.bell.ca/billing-and-accounts/billing/how_long_does_it_take_for_my_bell_mobility_paym...

Hopefully I have been able to answer your question.

Take care.

Re: Pre-authorized payment delay and bill cycles

kylie — Mon, 11 Dec 2023 16:17:15 GMT

According to a bell agent I just spoke with, given the bill was generated before the pre-authorized payment was setup, a manual payment is required for the first bill. All subsequent bill payments will be withdrawn from the bank account.

Re: First bill payment

WelshTerrier — Mon, 11 Dec 2023 16:59:34 GMT

Thank you for the specific detail in your reply. The agent is correct. You will need to make a payment. There are not enough days for a Pre-authorized debit payment to go through on your initial set up & first bill. This can take up to 18 days for your Pre-authorized debit payment to be processed.

Note: If by chance, the Pre-authorized payment did go through in time, and it was applied to your account, you would be credited for both payments & your following bill would reflect the overpayment & the credit would be applied to the account. You would also see a CR $ amount on your MyBell.

Thank you for this information.

Take care...

pre authorized payment

Krysia100 — Mon, 11 Dec 2023 23:08:39 GMT

Simple question, but I am curious. I just set up my bill payment for being pre authorized. Normally they are due on the 15th of the month. Today is Dec 11th. I would like to know when do they automatically put the payment through. As it does not look like it went through. I want to make sure I did it correctly and to avoid having a " late payment" to discover it is not properly done.

Re: pre authorized payment

WelshTerrier — Tue, 12 Dec 2023 00:09:57 GMT

If you just set up your Pre-authorized payment, & your current bill was already issued, you will need to make a payment in order to avoid a late payment. All subsequent bill payments will be withdrawn from the Pre-authorized bank or credit card account.

You will be able to see when it is processed & your account is credited with the payment on MyBell. You should also be able to see your method of Payment chosen if you select Pre-authorized payment in One Bill.

I have included the following web chart to assist you.

The processing time that I mention below is approximate. For example:

Pre-authorized debit: Every month, up to 18 calendar days after the bill date
Pre-authorized credit card: Every month, up to 7 business days after the bill date

The processing time is always dependant on the payment method you use.

https://support.bell.ca/billing-and-accounts/billing/how_long_does_it_take_for_my_bell_mobility_paym...

Hopefully I have been able to answer your question.

Pre-Authorized Payment

Rammble — Sat, 24 Feb 2024 15:52:42 GMT

I set up a pre-authorized payment with my credit card at the beginning of February. The Bell website says the payment was supposed to be made on February 16th. However, it's now February 24th and I just received an alert that my account is past due. Any idea what's going on?

Re: Pre-Authorized Payment

WelshTerrier — Sat, 24 Feb 2024 16:02:22 GMT

I have included the following web chart to assist you.

The processing time that I mention below is approximate. For example:

Pre-authorized debit: Every month, up to 18 calendar days after the bill date
Pre-authorized credit card: Every month, up to 7 business days after the bill date

Hopefully I have been able to answer your question.

Take care.

Pre-authorized start date

Rana0 — Mon, 26 Feb 2024 02:30:42 GMT

I set up a pre-authorized payment using my credit card, my bill due date is Feb 29th, when will the payment be withdrawn from my account? Is it on due date or a week prior or ten days or the day the bill is issued? there was no explanation on that.

Re: Pre-authorized start date

WelshTerrier — Mon, 26 Feb 2024 09:27:55 GMT

Bell processes your payment upon receipt. Bell does not process the payment in advance.

Once your payment is received your account is updated immediately. The processing time line they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that presently Bell uses.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Thank you for contacting the Bell Community Forum.

Take care.

Pre-auth CC payments

jtusor — Tue, 07 May 2024 18:07:47 GMT

Hi. Just signed up for pre-auth on CC. I just received my first bill. Is the payment charged on the day the bill is generated or on billing due date? (I.e. do I need to make my 1st payment manually as the bill is out, or will it be taken out on due date?)

Re: Pre-auth CC payments

WelshTerrier — Tue, 07 May 2024 21:03:02 GMT

Bell processes your payment upon receipt. Bell does not process the payment in advance.

If you just signed up for Pre-authorized Credit card payments, then you should make a manual payment to be safe. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Thank you for contacting the Bell Community Forum.

Take care.