topic Re: Help adding money to Bell account in My account

Help adding money to Bell account

April — Wed, 16 Aug 2023 12:56:07 GMT

Three days I’m trying to add money on my Bell account which is $30 every month. And it seems not to be working what is going on?

Re: Help adding money to Bell account

WelshTerrier — Fri, 18 Aug 2023 17:51:46 GMT

Could you please elaborate on what you mean by add money on my Bell account?

Have you added you service account to MyBell? If not, you need to do so before you can setup Pre-authorized payments.

If you wish to apply a credit to your account, you can do so on MyBell on the main page, by simply selecting Make a payment. From here you can choose a payment method using your bank or credit card. If you are using this method of payment, you need to allow for the transaction to be processed & sent to Bell.

Re: Help

BellAntonie — Fri, 18 Aug 2023 18:47:47 GMT

Hey there @April ,

Welcome to the Community and thanks for your post.

In order to best assist, a few more details will be needed;

Are you referring to a postpaid or prepaid service?
Are you trying on the MyBell app or website?
What error or issue are you having?
What troubleshooting steps have you taken so far?

Looking forward to hearing back from you.