topic iPhone finance in My account

Contract for phone completed

Myself — Fri, 30 Jun 2023 16:12:21 GMT

Contract for phone ran out in November. Why is there no change in my bill?

Re: Contract for phone ran out in November. Why is there no change in my bill

BellAntonie — Thu, 30 Jun 2022 16:02:09 GMT

Hey there @Myself ,

Welcome to the Community and thanks for your post.

If your agreement ended in November, you would have received a bill message 30 to 90 calendar days prior the ending of your term advising you that after your term is completed you would continue as is on a month to month basis.

If you wish to verify and/or change your plan, check out Manage my Planon My Bell.

Service after contract concludes

Alex — Wed, 09 Nov 2022 17:44:47 GMT

When my two-year contract with Bell ends, if I do nothing, will I continue to receive the same service at the same price without a contract?

Re: Service after contract concludes

BellAntonie — Thu, 10 Nov 2022 20:24:00 GMT

Hey there @Alex,

Welcome to the Community and thanks for your post.

As the Community is a peer to peer assistance channel, we do not have direct access to your account to confirm these details. It would depend on the type of account/service and rate plan that you have and if you are receiving a limited time bill credit of any kind.

The best way to find out, is to check your PDF invoices every month via MyBell and review your service agreement and/or order confirmation emails received at the moment you acquired the services.

Let the Community know if you have more questions.

Re: Service after contract concludes

Wakka197 — Sat, 19 Nov 2022 04:28:14 GMT

What service do you have two

If the cost of my cell phone is included in the monthly payment, why after my 2 year contract ended

Kevin1 — Fri, 17 Mar 2023 16:41:07 GMT

If the cost of my cell phone is included in the monthly payment, why after my 2 year contract ended my monthly payment is the same?

Advertised price vs what you pay

Luke — Fri, 21 Apr 2023 15:51:58 GMT

Why is the price different, same service same location, without promos?

This is not an introductory rate, why can’t existing customers pay market price for services?

Billing

Josee1861 — Fri, 30 Jun 2023 15:17:34 GMT

I have been paying my bill for the past 2 years because it was on a 2 year plan. And money is still being taken out when it shouldn't be as the phones paid off. I'm wondering if I have to call and inform them that the plan has changed. Or if they should just know not to charge me the extra $30 tor every past months bills for a phone that is paid off. I really think they should know and would know they are charging too much but I don't know what the protocol about how the bill payments work after the phone is paid off. In my eyes, the company has to know that they are charging too much. I'm just wondering if they go so low as to see how long they can get extra money for continuing to take the money. The compan can't go around taking advantage of the person who dont know To check up on these kinds of things. (LIKE THE ELDERLY) For example ☹️

Re: Billing

WelshTerrier — Fri, 30 Jun 2023 15:45:11 GMT

Bell Mobility - Billing, Customer Service & Support

You will need to contact Bell Mobility Billing & Customer Service. They are better equipped to assist you in reviewing & answering any of your billing questions. If adjustments need to be made, they will look after them for you.

Please call: 1-800-667-0123 or dial *611 from any Bell mobile device.

I have attached the following link to answer any further question you might have with respect to your device & its usage.

Bell Mobility Support Centre | Bell Canada

Make changes to your existing account

iPhone finance

Dulli — Sat, 15 Jul 2023 03:21:12 GMT

I just paid off my iPhone 12. Will my monthly bill decrease?

Re: iPhone finance

WelshTerrier — Sat, 15 Jul 2023 11:08:36 GMT

Your monthly mobility bill will reduce by the monthly charge that you have been paying towards your iPhone 12.

Phone bill price

Lindsey — Sat, 16 Sep 2023 13:47:56 GMT

My phone is paid off in December, does that mean my phone bill will be cheaper come January?

Device payments

Jasminew — Sun, 03 Dec 2023 03:37:28 GMT

When on a contract and I pay off my device will my monthly payments go down?

Re: Device payments

WelshTerrier — Sun, 03 Dec 2023 14:05:39 GMT

Bell Mobility SmartPay

The following link should be of assistance to you. Please reference Bell SmartPay FAQs

What is Bell SmartPay? : What is Bell SmartPay?

13. Am I able to pay my device in full with a one-time payment?

Yes, at any time you may change your plan to one of our available Bring Your Own Device plans and pay your device in full with a one-time payment on the following invoice, ending your device financing arrangement.

Phone term completed

Sleepingpets — Fri, 15 Dec 2023 14:55:51 GMT

Why does my bill never change even after my phone is paid for?

New pay

Somayeh tayyefeh — Sat, 20 Apr 2024 02:55:57 GMT

Hello, good time, according to the original contract and the amount purchased from the store, I paid the full amount and I have no debt for the purchase of the phone.

Re: New pay

WelshTerrier — Sat, 20 Apr 2024 10:29:22 GMT

Good Day.

Congratulations that is great news!

You will no longer have monthly payments for your smartphone. You will only be charged the cost of your monthly rate plan. You may also change your plan to one of our available Bring Your Own Device plans

You can view your Balance Details in MyBell. On the Manage my device page, select Device payment details to see:

Monthly payments – your monthly device payment, number of payments remaining and when the last payment is scheduled
Payment agreement summary – a breakdown of the device price, taxes, any down payments and the Financed Amount
Payment schedule – the scheduled payment dates and remaining Financed Amount Balance

Thank you for sharing this with us.

Take care.

End of contract

denniss69 — Tue, 12 Nov 2024 22:54:13 GMT

I have fulfilled my 2 year contract and wondering why my bill has not lowered since I’ve paid for my phone so my bill should be for service only ,I would like to upgrade but not until I see my bill has lowered

Re: End of contract

dks — Wed, 13 Nov 2024 00:27:47 GMT

Thank you for your question. As this is a peer to peer forum, we have no connection with account and billing matters. You will have to call Bell directly at 310-2355 and speak to someone in Mobility account and billing to have your question answered.

Re: End of contract

WelshTerrier — Wed, 13 Nov 2024 01:01:13 GMT

Good Day & Welcome to the Bell Community Forum.

As mentioned to you by @dks, this is a peer-to-peer website. We do not have access to your account & billing details.

Have you checked your SmartPay balance?

Log in to MyBell.
Select My services at the top of the page, then select your Bell Mobility device from the list.
Select More about my device to view your device information, including the remaining balance and commitment details. Go there directly
You can view complete details about your SmartPay device payments (including the payment agreement and schedule) by clicking “Learn more” under Remaining Device Balance.

Please check out the following document for further assistance.

What is Bell SmartPay? : What is Bell SmartPay?

Should you require any further assistance, please contact Bell Mobility Customer Service: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.