topic Re: Can I switch phones and keep my BYOD plan? in My account

Can I upgrade my phones and keep my BYOD plan?

BYODQueen — Thu, 17 Oct 2024 14:50:14 GMT

I'm on a BYOD plan and I'm getting a new phone. I don't want to switch plans. Do I just take the SIM card out of my old phone and insert it into my new one? Or do I need to activate it somehow with Bell?

Re: Can I switch phones and keep my BYOD plan?

WelshTerrier — Mon, 18 Sep 2023 19:42:48 GMT

There is no need to activate your new device with Bell unless you choose to change your SIM card. If your current SIM does not support 5G compatibility, & you wish to buy a device with 5G and want to replace your SIM, you can do so.

You can also update your new phone information on MyBell in Manage my device after you purchase it.

To order a new SIM you can call Bell Mobility or drop in to a Bell Mobility store location.

Re: Can I switch phones and keep my BYOD plan?

BYODQueen — Tue, 19 Sep 2023 15:05:50 GMT

Thanks so much! That was what I was hoping I would be able to do. Appreciate it.

Re: Can I upgrade my phones and keep my BYOD plan?

BellAntonie — Tue, 05 Nov 2024 14:26:31 GMT

Hey there @BYODQueen ,

Welcome to the Community and thanks for your post.

In the instance that you've purchased the new phone out right, then @WelshTerrier is correct.

However, if you acquired the new phone via a hardware upgrade on your MyBell profile under a 24 month agreement, you will need to activate the order via your profile once received. It is important to remember that a new SIM or eSIM will be included in the package and needs to be used once the order is activated as your old SIM will automatically be updated with the new one. The plan you would have selected while doing the order will only be effective once the order is activated (please read the instructions received in the box carefully, as if they're not followed correctly it can cause the process to fail and you will need to get in touch with customer service to open an escalation to complete the request).

Let the Community know if you have more questions.

Re: Can I switch phones and keep my BYOD plan?

Tomboy — Sun, 01 Oct 2023 01:20:49 GMT

Yeah it worked for me. You’re suposed to register it by updating the new device in your account.

Upgraded Phone and cannot activate.

Jd-12 — Thu, 17 Oct 2024 08:36:34 GMT

I ordered an IPhone 13 as an upgrade for my IPhone 12 through the app. I received the IPhone 13 (without a new SIM) and followed the instructions to activate it using the SIM from the IPhone 12. The phone works; it can receive calls and texts with or without wifi BUT the Bell app is still telling me I need to activate the phone. When I press activate, it tells me there’s an internal server error. The customer ssrvice representatives on the phone were useless (was on the phone with 2 different agents for 1.5 hours) does someone know what’s going on and have a solution?

Re: Upgraded Phone and cannot activate.

WelshTerrier — Thu, 17 Oct 2024 10:12:41 GMT

Good Day & Welcome to the Bell Community Forum.

In order to assist you, could you provide further information on the instructions you followed. Have you fully powered off your device, removed & reinstalled the SIM?

Please login to your MyBell account with a web browser & verify which device is registered. Go to > Plan & devices. Do you see your new or old device?
If your iPhone 13 is registered, then go back to your device & check that your iOS is running the current version of software & that all of your apps are up to date.
If everything is current, then uninstall the MyBell app, power off your device, & reinstall the app.

If your iPhone 13 is not registered on MyBell please check out the instructions below.

Did you follow these instructions that I have included?

Please take note of the 20-digit number printed on the new card before you begin.
Transfer your service to another device now. You’ll be asked to log in to MyBell before you can complete the next steps.
Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer.
For a SIM card, insert the new card into your device.

Let us know how you make out.

Take care.

Re: Upgraded Phone and cannot activate.

Jd-12 — Thu, 17 Oct 2024 10:30:00 GMT

Everything you have mentioned has already been done and tried by the representatives I spoke to over the phone. When I got the phone, I tried to activate it right away before turning it on like the instructions said. It said internal error. I turned on the phone and put the SIM card from the 12 into the 13 and tried to activate it. Still said internal error. We updated it the software and all the apps. Still nothing. When I was on the phone with Bell, they did something to make the Bell app finally say the 13 was registered on the account, but everytime I log into the app it still says, please activate device. And when I click on it, it still says internal error. So I’m not sure if the phone is defective or if there’s something wrong with Bells activation service..? Quite frustrated at this point. When I click the link in your reply to transfer service it says currently unavailable.

Re: Upgraded Phone and cannot activate.

BellKris — Sat, 19 Oct 2024 13:58:34 GMT

Good morning, @Jd-12. Welcome to the Bell Community, and thanks for your post.

Could you please confirm if logging into your MyBell profile in a web browser on a computer reflects the same "please activate device" pop-up? If not, it my specifically be the app that's having an issue and not your account itself.

If this is the case, please log out and follow @WelshTerrier's original tip of logging out, uninstalling the app, and reinstalling.

Looking forward to hearing back from you. Best wishes.