topic Billing for cancelled service - Final Bill in My account

Billing for cancelled service - Final Bill

PD — Tue, 08 Jul 2025 11:17:40 GMT

Why am I being charges for cancelled services. Kindly reverse that billing from my account.

Re: billing for cancelled service

BellPatricia — Mon, 26 Sep 2022 15:04:56 GMT

Hi there @PD,

Thanks for your post and welcome to the Community.

We're sad to see you leave us!

When services are cancelled in the middle of a billing period, you will automatically receive a prorated credit to cover any days the service was not active within the said billing period. This normally happens within 1-2 billing cycles after cancellation.

Check out What you need to know if you cancel your serviceson Bell.ca to learn more.

- Patricia

Re: billing for cancelled service

RobTonus — Wed, 05 Jul 2023 14:10:43 GMT

Same here! I switched to Cogeco in May - and I’m STILL being charged, even though I returned all my equipment. I called them in June, and they said I would get a credit in July. Instead, they took money from my account again! Perhaps the CRTC needs to know…

Re: billing for cancelled service

WelshTerrier — Wed, 05 Jul 2023 15:36:43 GMT

If you have questions about your bill or account, please contact us.

If you are still not satisfied after speaking to a Bell customer service representative and you still have outstanding issues, you can contact the Bell management Team using the following web link: resolve your concern.

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve a concern directly with Bell, view further options.

Final bills

Your final bill will arrive within 40 days after cancellation. Your final bill may include the following items:

Final regular monthly charges:
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
Early cancellation fees (if applicable):
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill. For details, please refer to Bell Terms of Service (PDF 413 KB).

Equipment return

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell.

Note: Do not return your rented equipment to a Bell store.

After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns. If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit bell.ca/equipmentreturn.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. This can range from $75 to $599.

If you have questions about your bill or account, please contact us.

Bell email

If cancelling your Bell Internet service: your Bell email address can no longer be used/accessed and all emails will be lost.

If switching from Bell Internet to Bell Mobile Internet: you can transfer your Bell email to your new account. Please request the transfer when cancelling Bell Internet.

Incorrect Charges - Mobility Service was canceled in Aug but still get billed in Oct

Help123 — Tue, 24 Oct 2023 23:54:14 GMT

I have canceled my mobility service since Aug 2023. However, i still get billed in October billing for Voice charges. It did not mention the details why it's charged. Please advise as the service has been canceled for 2 months. Thanks. I tried to call the 1-800 to find out the details but the call was canceled by itself for so many times.

Re: Incorrect Charges - Mobility Service was canceled in Aug but still get billed in Oct

WelshTerrier — Wed, 25 Oct 2023 12:55:12 GMT

You should verify the date that you requested for your mobility account to be deactivated and also your normal billing date. After deactivation, a final bill will be generated on your regular billing date.

All charges will be billed within 90 days of your cancellation date. If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Some charges if applicable, (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

Should you require any further billing assistance, please call Bell Mobility: 1-800-667-0123

If I can be of further help, please let me know. Take care!

billing for cancelled service

Nirali — Tue, 21 Jan 2025 11:37:03 GMT

Well, i paid all my bills and account was cancelled by bell on Dec 31, they deducted my money again on Jan 18 for Jan billing cycle which doesn’t exist at all

look inti this and refund my money ASAP

Re: Fraud- my account was cancelled on dec 31charged again in jan

WelshTerrier — Tue, 21 Jan 2025 11:21:09 GMT

This is a peer-to-peer community web site. As such, we do not have access to your account and billing details. There is little we can do to assist you on the Bell Community Forum in terms of a billing matter.

Please check out your billing date on you most recent bill.

Cancelling your monthly Bell Mobility service

Keep in mind the following:

After deactivation, a final bill will be generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply. For details, please refer to the Bell Mobility Terms of Service.

Cancelling your prepaid Bell Mobility service

If you do not wish to continue your prepaid service, please be aware that any balance remaining on the account at deactivation will be lost and non-refundable.

You will need to call:1 800-667-0123 or dial *611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

Re: Billing for cancelled service - Final Bill

T V M — Tue, 08 Jul 2025 11:18:04 GMT

Hello,

my bell services are terminated and I am waiting to pay the bill the customer care asked me to wait till 16th of July is there anyway I can know before and clear the dues

Re: Billing for cancelled service - Final Bill

WelshTerrier — Tue, 08 Jul 2025 12:33:05 GMT

Good Day.

Billing issues such as this cannot be handled on the community website. We do not have access to your account billing records.

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation. Your final bill may include the following items:

Final regular monthly charges:
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
Early cancellation fees (if applicable):
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell. Do not return your rented equipment to a Bell store. After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns.

If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit. Bell - Equipment return

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee.

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

For further billing info, you will need to call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

Billing for cancelled service - Final Bill

KEM1 — Wed, 18 Mar 2026 17:25:50 GMT

Has anyone experienced issues canceling Bell TV and internet service? I switched to another provider and Bell had a tech come to my home to disconnect the modem on Jan 14th and I returned the equipment on Jan 16th. I received a bill in February and when I contacted Bell they said my service was not cancelled and that I had to pay the February bill. I was expecting a credit on my next bill as that Feb bill indicated service to March 8 and service was cancelled during my call on Feb 17. To my surprise I received a March bill and it was for full service. I called Bell again today they said my service was not cancelled on Feb 17th. I wanted the March bill cancelled and a credit for overpaying February. The rep said she issued a credit and upon hanging up from her and logging into my bell it indicates I still owe on my account. Now I have to explain all again to yet another rep.

Re: Billing for cancelled service - Final Bill

WelshTerrier — Wed, 18 Mar 2026 17:49:47 GMT

Good Day & Welcome.

This is a peer-to-peer website. As such, we do not have access to your account & billing information.

Billing issues such as this cannot be handled on the community website. We do not have access to your account & billing records. I can only offer up to you the following information in the hope that it may be of assistance to you.

You can expect to receive a prorated refund within 1 to 2 billing cycles after the cancellation

When you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation.

Your final bill will arrive within 40 days after cancellation. Your final bill may include the following items:

Final regular monthly charges:
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
Early cancellation fees (if applicable):
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

For further billing info, you will need to call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

Re: Billing for cancelled service - Final Bill

Username485 — Wed, 08 Apr 2026 11:21:57 GMT

I’m very frustrated. I asked to keep my phone service active until March 31, but you canceled it on March 30. I also already paid my bill on March 24, yet I’m being charged again. I was told by phone I would only pay $20, but now I’m charged $63 for service from March 21 to 31. This is unacceptable. Refund the duplicate charge and fix this billing error immediately.

Re: Billing for cancelled service - Final Bill

WelshTerrier — Wed, 08 Apr 2026 11:22:23 GMT

Good Day & Welcome.

This is a peer-to-peer website. As such, we do not have access to your account & billing information.

Billing issues such as this cannot be handled on the community website. We do not have access to your account & billing records.

You can expect to receive a prorated refund within 1 to 2 billing cycles after the cancellation.

Your final bill will arrive within 40 days after cancellation.

What you need to know if you cancel your services

For further billing info, you will need to contact Bell Customer Service Billing and accounts by their Chat services or by calling: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Thank you for reaching out to the Bell Community Forum.

Take care.

Re: Billing for cancelled service - Final Bill

TheBeesKnees — Mon, 13 Apr 2026 12:09:54 GMT

My internet service was officially cancelled today (April 10th), but I received a notification of a bill for the April-May billing period saying I owed a full month. I called customer service, and they said that the April-May bill is for the previous month. Why is the billing period listed as April-May if it is actually for March services?

Re: Billing for cancelled service - Final Bill

WelshTerrier — Mon, 13 Apr 2026 12:10:29 GMT

Good Day @TheBeesKnees & Welcome.

"All of your services are billed a month in advance." This is the reason why the billing period is shown as April-May.

For example, if your account was activated on March 1st and your bill is printed on the 7th, your first invoice will include charges from your installation date of March 1st - March 31st. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account.

You can view your billing date on MyBell and as well on your monthly bill. This date will remain the same each month as part of your monthly billing cycle.

"Your first bill could include charges for service for almost two months."

Your first bill will also include any service charges associated with the installation.
Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Similarly, when you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Typically, you will see a prorated adjustment within 1-2 billing cycles after making the change.

Thank you for reaching out to the Bell Community Forum.

Take care.

Re: Billing for cancelled service - Final Bill

BellNick — Mon, 13 Apr 2026 14:40:13 GMT

Hi @TheBeesKnees
Thank you for your post and welcome to the Community.

If you are being billed for a full month into May when you cancelled April 10th, it's most likely that your cancellation fell within a short time of when the bill was sent. For example if you had internet for $90.00/month, your bill cycle is from April 1st - May 1st and your bill was sent out on April 5th, you would receive the full month of charges. Additionally, you will receive another bill in May which will reverse the charges that you were billed from April 10th - May 1st, due to your cancellation.

If you're only looking to pay what is owed, there's some math you can do to determine how much is actually owed. To do this you take your monthly charge, divide it by 30 (days in a cycle) and multiple it by how many days you had the service and then add the taxes. In the scenario above you would do 90 (cost) / 30 (days in cycle) x 10 (days you had service) = 30 (total cost for 10 days of service) x 1.13 (tax rate if you're in Ontario) = $33.90.
Please note that any limited time credits are only applied to full billing cycles and are not prorated.

Hope this helps. If you have any further questions, please do not hesitate to contact the Community.