topic Charged twice for Smart/Phone Care in My account

Charged twice for Smart/Phone Care

agnes — Mon, 12 Feb 2024 14:34:49 GMT

Has anyone found that they were charged twice for Smart/Phone Care for the first month after purchasing a new phone and changing your plan?

Re: Smart/Phone Care

WelshTerrier — Sun, 11 Feb 2024 12:50:21 GMT

All services are billed a month in advance. For example, if your account was activated on January 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of January 1st - January 31st. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. In your case, you mentioned the 14th was your billing. This date will remain the same each month as part of your monthly billing cycle. That means that your first bill could include charges for service for almost two months.

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

I have attached a link to assist you in to better understand your first bill.

https://www.bell.ca/Styles/OneBill/BillInserts/en/invoice1_en.pdf

If you feel that your charges are incorrect, then you should contact Bell Mobility Customer service accounts & billing. They will assist you & if an adjustment is required, your account will be credited.

Take care.

Re: Charged twice for Smart/Phone Care

Jordan1124 — Fri, 29 Nov 2024 18:05:03 GMT

Yes, this happened to me on my last month’s bill, (Nov/24).
I spoke with one of the Bell customer service representatives, who simply had no idea what to tell me. I was placed on hold for 30 minutes while he reviewed the bill. Upon returning he advised that a separate appointment would be required as he would need to investigate further. The appointment was scheduled for later that night. He told me he would call my cell phone. I was waiting by my phone, but of course, I never received a call.

Re: Charged twice for Smart/Phone Care

WelshTerrier — Fri, 29 Nov 2024 10:21:36 GMT

Good Day & Welcome to the Bell Community Forum.

The Bell Community Forum is a place for you to ask questions, find answers and share your thoughts. It is a peer-to-peer website, As such, I do not have access to your account & billing details.

I will try to explain it as best I can by using an example.

"All of your services are billed a month in advance."

For example, if your account was activated on September 1st and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. On your bill & also shown in MyBell you will notice a billing date. This date will remain the same each month as part of your monthly billing cycle.

"That means that your first bill could include charges for service for almost two months."

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Similarly, when you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Typically, you will see a prorated adjustment within 1-2 billing cycles after making the change.

Take care.