topic Re: Billing date in My account

I haven't received my bill

Boyo — Mon, 08 Apr 2024 11:42:46 GMT

I just got my phone and sim card on the 31st of October. I am to get billed on the 2nd of November but I can't find any information in my mail or app

Re: Can't find my bill

BellKris — Fri, 15 Mar 2024 18:15:32 GMT

Hey there @Boyo,

Welcome to the Community and thanks for your post.

This would be normal, if your billing date is the 2nd of the month, your bill can take around 5 to 7 business days to be posted.

In some rare cases, higher delays can occur before the bill is posted. Periodically check MyBell to see when your bill becomes available.

To learn more about MyBell and how to manage your Bell services on the go; Check out Self-serve is easy with Bell

Let the Community know if you have more questions.

Can't access ebill

rpingue — Sat, 15 Jul 2023 13:56:39 GMT

I can't access my electronic bill when I receive and email from Bell that is is ready?

Re: Can't access ebill

WelshTerrier — Sat, 15 Jul 2023 16:15:22 GMT

Have you set up your account on MyBell? Are all of your services linked? Are you using Bell One bill on MyBell?

You will need to register all of your services on MyBell. To do so, you will need to add each account.

Complete the following steps by linking your accounts in MyBell, there will be numerous other benefits to linking them, including One Bill.

If you wish to add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will need to link these services / accounts in your MyBell.

To do so, open any web browser & Login to your MyBell account. Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

Here is a link to assist you in setting up the Fibe TV App:

What is Fibe TV app and how do I use it? (bell.ca)

Hey

Athena1234 — Wed, 16 Aug 2023 15:00:47 GMT

I wanted to know why I never got my bill yet it’s do today

Re: Hey

WelshTerrier — Wed, 16 Aug 2023 16:15:23 GMT

Is your Bell Mobility account attached to MyBell? If it is, have you set up One Bill ebilling?

If your account is attached to MyBell, you should be able to see your current bill & all of your previous bills?

You can also view your bill, receive notifications, & make payments, etc.

You can set up Pre-authorized payments from there & Make a payment using your bank or credit card.

Last billing statement not available on My Bell Mobility Login

DavidVille — Tue, 19 Dec 2023 03:34:18 GMT

I recieved an email notice on my last billing for Bell Mobility. Login states No accounts available as I closed it. I can not verify what is on this bill and it is over $400.

Re: Last billing statement not available on My Bell Mobility Login

WelshTerrier — Tue, 19 Dec 2023 05:05:56 GMT

If you closed your Mobility account, also deleting your MyBell account, & you did not print your final bill when you received your email notification, then I can only suggest that you:

Log back in to & create another MyBell account & set up your mobility account once again on MyBell. You may need to set up a new user name
If unable to complete the above, then you should contact Bell Mobility.

After deactivation, a final bill will be generated on your regular billing date.

All charges will be billed within 90 days of your cancellation date. If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.
If you have any further questions regarding billing, i would suggest that you contact Bell Mobility at: 1 800 667-0123 or *611 from any Bell mobile device. They will be able to provide you further clarification with respect to your final billing.

billing

GENTLEMANJIM12 — Mon, 26 Feb 2024 15:57:50 GMT

I have not received a bill for February they are usually sent out on the 20th of the month. It does not show on the listing of my account.

Re: billing

BellPatricia — Tue, 27 Feb 2024 16:40:33 GMT

Good afternoon @GENTLEMANJIM12,

Welcome to the Bell Community 🙂

Normally, it can take around five to seven business days for your bill to be uploaded in MyBell. We invite you to keep an eye on your MyBell profile as it should be available soon.

Let the Community know if you have any other questions.

- Patricia

Statement Collection

Shane T — Thu, 11 Apr 2024 22:51:20 GMT

If my billing date is on the 7th of each month, why can't I collect my invoice from the online portal till 5 business days after the fact?

Re: Statement Collection

WelshTerrier — Fri, 12 Apr 2024 11:35:09 GMT

Good Day & Welcome to the Bell Community Forum.

This would be normal, if your billing date is the 7th of the month, your bill can take around 5 to 7 business days to be posted. In some rare cases, higher delays can occur before the bill is posted. Periodically check MyBell to see when your bill becomes available.

Let the Community know if you have more questions.

Take care.

Billing date

Don3 — Tue, 30 Apr 2024 16:52:51 GMT

I haven't received a bill for this month yet. Not that I am all that excited for a bill, but normally it comes like clock work on the 22nd. I usually also get an email. Anything different going on this month?

Re: Billing date

WelshTerrier — Tue, 30 Apr 2024 17:48:33 GMT

Good Day & Welcome to the Bell Community Forum.

Please do not worry. Bell has not forgotten you. What is your billing date?

This is a Community peer-to-peer forum. As such we do not have access to your account or billing information.

I thought I would share the following information with you. Hopefully this will be of assistance to you in answering your question.

Bell issues your bill each & every month with the same billing date. This date does not change from month to month. If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date!

Most financial institutions do not process payments the same day. They are processed next day at best. They are only processed during regular business hours & business days of the week.

Once your financial institution has processed your online payment, credit card transaction, personal cheque, in person teller payment, etc.; the funds are transferred to the payee. In this case it can be Bell or any other payee that you have authorized them to pay on your behalf.

If your unsure, then by all means, log in to your MyBell account using any web browser. On the opening page in the One Bill section, you will notice your current account balance. You can select to view your current bill. You can also view your historical bills & payments. If you check your bill history by month, you will see that your billing date is always the same calendar day each & every month.

If your payment has been received & processed by Bell, it will be reflected here as well.

If you still feel somewhat concerned & uncomfortable that Bell has forgotten to bill you, then please reach out to Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you posting your question on the Community Forum.

Take care.

Billing Practices

Sue L — Thu, 06 Jun 2024 13:46:04 GMT

How come Bell emailed me a few months ago to advise me that my billing date would change from the 9th to the 4th each month, however when I go online to get my bill, there is nothing done by the 4th. NO Bill. It is generally the 6 or the 7th before I can access my bill in my online account....Yet when the bill shows up, it is dated the 4th? What's the deal, my bill should be ready to download on the 4th....Your terms Bell Canada! I pay on time, you can at least bill me on time.

Re: Billing Practices

WelshTerrier — Thu, 06 Jun 2024 18:12:30 GMT

Good Day & Welcome to the Bell Community Forum.

This is a Community peer-to-peer forum. As such we do not have access to your account or billing information.

You mentioned that your billing date is the 4th of every month. That is when the final charges & any credits to your account are processed & posted to your upcoming bill. After which, your bill is posted on the MyBell site & depending on your method of bill receipt, an email is forwarded advising you that your bill is now ready or a paper copy of your bill is mailed out to you.

Yes it can take a couple of days for this to take place electronicly. It may even take a week or more if it came by Canada Post. There are weekends, holidays, weather conditions, etc. All of these were included & are a part of the paper process in the past & are still there today. You are now receiving your bill faster today than ever before.

How many more days would you like? 5, 10, 15, or even more? All of us know when to expect to receive a bill. We may not like the date & we might even wish it away & even want the payment / due date extended further.

I thought I would share the following information with you. Hopefully this will be of assistance to you in answering your question.

Most financial institutions do not process payments the same day. They are processed next day at best. They are only processed during regular business hours & business days of the week.

Have you checked for your bill online? You can always log in to your MyBell account using any web browser to verify account & billing details. On the opening page in the One Bill section, you will notice your current account balance. You can select to view your current bill. You can also view your historical bills & payments. If you check your bill history by month, you will see that your billing date is always the same calendar day each & every month.

If your payment has been received & processed by Bell, it will be reflected here as well.

If you still feel somewhat concerned & uncomfortable, then please reach out to Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for posting your question.

Take care.

Re: Billing Practices

Not happy — Thu, 13 Jun 2024 12:54:38 GMT

How many more days would I like??? I would like my bill available sooner. The bill date is the 7th, it’s now the 13th still no bill…

but yet my credit card bill is available less then 24 hours after bill date!!

Re: Billing Practices

WelshTerrier — Thu, 13 Jun 2024 14:56:55 GMT

Good Day.

@Not happy Have you logged in to your MyBell account using any web browser to view if your bill is there? On the opening page in the One Bill section, you should be able to view your current account balance. You can also select to view your current bill & historical bills & payments.

Have you discussed this with Bell?

If you feel that there is a problem with your bill being processed on time; the posting of your bill on line & the timely monthly notification / delivery of your bill; then by all means contact Bell Customer Service Accounts & billing.

I have included their contact information: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

As mentioned previously, billing issues such as this can not be resolved on the Bell Community Forum. We do not have access to you account & billing deails.

Thank you for your quick reply.

Take care.

Billing inconsistencies

Jgbilling — Sat, 14 Sep 2024 12:09:20 GMT

I’ve been a Bell customer for four months. The first bill was posted on the 10th of the month. The second was posted on the 20th. The third was posted on the 10th. This month no bill posted in the 10th. When I opened a chat and asked about this they said they can’t guarantee the bill will be posted in the same day each month ? Honestly confused as every other bill I have is posted on the same date each month. Anyone else have this problem?

Re: Billing inconsistencies

WelshTerrier — Sat, 14 Sep 2024 12:44:44 GMT

Good day.

This is a Community peer-to-peer forum. As such we do not have access to your account or billing information.

Your billing date never changes. Your bill is always due 30 days after this date! You can verify this by logging in to your MyBell web account. Your final charges & any credits to your account are processed & posted to your upcoming bill on this date. After which, your bill is posted on the MyBell site & depending on your method of bill receipt, an email is forwarded advising you that your bill is now ready, or a paper copy of your bill is mailed out to you. It can take a couple of days for this to take place electronically. It may even take up to a week or more. There are weekends, holidays, etc.

If you feel that there is a problem with your bill processing & monthly delivery, then by all means contact Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for posting your question.

Take care.