topic Bell App quit showing data usage in My account

Mobile usage not tracking in MyBell

MobileApp — Fri, 21 Mar 2025 13:20:52 GMT

My MyBell app stopped showing any data usage for my phone. I know I’ve used data. It registers on MyBell. The App says I haven’t used any or my plan doesn’t allow for it. Any ideas?

Re: MobileApp

gordon1111 — Tue, 15 Feb 2022 05:02:18 GMT

I am having same issues, made a report to tech support. It should work on MyBell website but the app since 8.7.0 version been having the issues. I am on iOS 15.3.1 and latest ipad app. Hope someone from Bell can fix this soon.

Re: MobileApp

MobileApp — Tue, 15 Feb 2022 12:11:57 GMT

Ok I’m glad I’m not the only one. Did you have to call tech support? Keep me updated if you can please.

Re: MobileApp

gordon1111 — Tue, 15 Feb 2022 14:44:09 GMT

Me too, I am glad I am not only one as well. The interesting thing I noticed is this only seems to have issue with Winback plans. I manage my dads account who is in market plan and no issues. That is just my observation. The other thing is I have called tech support 3 times for updates and they seem to be investigating but the front line tech support wouldn’t likely be able to help as this is a mobile app issue.

Re: MobileApp

MobileApp — Tue, 15 Feb 2022 16:13:27 GMT

Ah ok thanks for the info!

Re: MobileApp

gordon1111 — Sat, 19 Feb 2022 18:57:11 GMT

The issue appears to be fixed with the app update this morning. They need to make it easier to report app bugs as the tech support reps are usually just to solve issues with service it’s self but it was challenging to get the reps to understand what was happening. I am happy it’s fixed though.

Re: MobileApp

MobileApp — Sat, 19 Feb 2022 19:05:43 GMT

Mine doesn’t appear to be fixed. But yes, having to solve our own problems this way is something else.

Re: Bell Mobile App stopped showing usage

BellDRock — Thu, 11 May 2023 12:08:49 GMT

Hi @MobileApp,

Make sure to check for any updates, and that you're running the most up-to-date version. If you are still having issues delete the app, clear the cache and reinstall.

If after that you're still not showing any phone data usage, please share:

device in use
OS version
app version

If you're logging in via a web browser, make sure your browser is up to date and supported. We suggest using the latest versions of Chrome, Edge, Safari and Firefox. If these still aren't working, we suggest logging out, clearing your cookies & cache, and logging back in.

If in this case it's still not working, please share:

OS version
Browse used and version

mybell app and website

florianna — Thu, 11 May 2023 01:25:23 GMT

Hi there,

I know there's another post with this subject but I tried what was in it and it didn't work. Mybell app or website won't show my updated data usage for my cell phone since may 4th.

What can I do?

Re: Bell Mobile App stopped showing usage

florianna — Thu, 11 May 2023 12:57:17 GMT

Alright, so I'm using a Samsung s22 with the latest mybell app version at 8.22.1 and the website isn't updating either. It's Firefox 112.2.0.

Re: Bell Mobile App stopped showing usage

BellKris — Thu, 11 May 2023 18:09:54 GMT

Hi there, @florianna. Welcome to the Community.

Have you attempted to use any other browsers, and/or tried with a different phone?

When was the last time you checked your data usage, either in a web browser or in the MyBell app?

Looking forward to hearing back from you.

MyBell Usage Not Tracking

BP9 — Tue, 20 Feb 2024 13:20:43 GMT

My Bell app stopped showing internet data usage from my phone ?

Re: Bell app, internet data usage.

BellKris — Tue, 20 Feb 2024 13:07:06 GMT

Hi there, @BP9. Welcome to the Bell Community, and thank you for your post.

We wanted to check in and see if you were still having issues reviewing your usage from the MyBell app. If so, could you please provide some further details?

When you said you couldn't view your usage, did your billing cycle just reset? Sometimes there can be a small delay for it to catch up and reset.
Did you change your monthly plan? In the same vein, there can be a small delay for the information to update fully.
Is this only happening in the app? When you log into MyBell from a web browser, are you still unable to see your usage?
If only in the app, have you tried uninstalling and redownloading the app? This will make sure you have the most recent version downloaded to your phone.

Let us know if you were still in need of assistance.

Data usage

Lefty — Wed, 15 May 2024 16:41:55 GMT

My data usage diagram has disappeared

I received notification when data usage was at 95%, but now I don’t see how much data is still available on this current cycle

Bell App quit showing data usage

DATA USAGE — Wed, 15 May 2024 19:56:02 GMT

Bell App quit showing data usage. Everything was good for past 4 years and this weekend both phone lines are not updating.

"You have changed your rate plan mid-cycle", now won't show my data usage bar

MorningBird90 — Fri, 30 Aug 2024 13:04:02 GMT

"You have changed your rate plan mid-cycle", now won't show my data usage bar

Is there a way to fix? I tried clearing cache, I paid my current monthly plan.

Re: "You have changed your rate plan mid-cycle", now won't show my data usage bar

WelshTerrier — Fri, 30 Aug 2024 11:27:36 GMT

Good Day & Welcome to the Bell Community Forum.

This is a community forum; a peer-to-peer site. As such, we do not have access to your account & billing details.

There is little we could do for you on this site, if you changed your mobility rate plan.

You have provided very little in terms of the details other than you made a plan change. Which plan did you have & which plan did you change to?

Have you checked your mobility agreement? Have you logged in to your MyBell account & selected your mobility service usage details?

Have you contacted Bell Mobility Customer Service? If not, then you need to do so. They are far better equipped to answer your question.

Take care.