topic Re: Refund Owing in My account

Refund owing

faulds — Tue, 14 May 2024 20:15:30 GMT

I recently discontinued my service. Today I got my bill showing a substantial credit. How do I collect this credit? Is a cheque issued by Bell? If so, how long should I have to wait?

Re: Refund owing

BellPatricia — Wed, 05 Nov 2025 19:52:12 GMT

Hey @faulds. Thanks for your post, and welcome to the Community. 🙂

We will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For more details check out Refunds

Have a great day!

- Patricia

Refund owing

Victorlevin3 — Thu, 07 Sep 2023 18:07:12 GMT

how can I get my refund?

Re: Refund owing

WelshTerrier — Thu, 07 Sep 2023 23:23:41 GMT

Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

How long does it take? It can take 3-4 weeks to receive a refund under normal circumstances.

Mobility : For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.

TV : The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)

Internet and Home phone :The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
charges, etc.)

Billing refunds

Non-return fee credit : If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.

Final bill balances : For balances between $10 and $500 on your final bill, we will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Overpayment : If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

Re: Refund owing

MattS — Tue, 12 Sep 2023 19:45:02 GMT

If your account has been closed, you should receive a check in the mail in around 60 days. I closed my account June 11th, and just received the check last week

refund

macgyver — Mon, 18 Sep 2023 15:51:05 GMT

Hi, I was issued a refund after I cancelled my service. I no longer have any business with bell. Do I need to contact them to issue me a cheque or will they do this on there own? Thank

Re: refund

WelshTerrier — Mon, 18 Sep 2023 16:43:24 GMT

A cheque is mailed to your mailing address on file within 90 days of the date of your final bill.

How do Bell equipment returns and refunds work

https://support.bell.ca/billing-and-accounts/Policies/Returns?step=4

Equipment Refunds

How long does it take?

It can take 3-4 weeks to receive a refund under normal circumstances.

Mobility

For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.

The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)

Internet and Home phone

The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
charges, etc.)

CR on my account

sg1 — Wed, 15 Nov 2023 03:12:05 GMT

I recently cancelled my bell mobile services and it says CR $124.74 on my account. Does anyone know if this is the amount of money that I will be returned and if yes will a cheque be mailed out to me?

Re: CR on my account

WelshTerrier — Wed, 15 Nov 2023 13:05:22 GMT

If you see CR that means that there is an outstanding credit, and no payment would be due.

It can take 3-4 weeks to receive a refund under normal circumstances.

For mobile phones, or accessories, you’ll receive a refund 60 to 90 days after we have receive and verify items you’ve returned.

Your final bill will arrive within 40 days after the cancellation of your services. Your final bill may include the following items:

Final regular monthly charges
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
Early cancellation fees (if applicable)
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill.
Credit balance (if applicable)
For balances between $10 and $500 on your final bill, we will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Credit balance after cancelled services

Kellyb12345 — Mon, 08 Jan 2024 13:37:25 GMT

If transferred to a different cell company. Now I gave a credit on my account. How do I go about getting that credit to me??

Re: Billing

WelshTerrier — Sun, 07 Jan 2024 20:57:46 GMT

After deactivation, a final bill has been generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service was cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

If your service is subject to a commitment period and you cancelled it before the end date, a cancellation fee will apply. For details, please refer to your agreement.

Credit balance (if applicable)
For balances between $10 and $500 on your final bill, we will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Hopefully this has answered your question.

Thank you for allowing us to be of assistance,

Take care.

Credit on account

Pa_trish — Fri, 12 Jan 2024 03:19:40 GMT

I have a credit on my account but I’m no longer with Bell. How do I get my credit back?!

Re: Credit on account

WelshTerrier — Fri, 12 Jan 2024 11:04:36 GMT

Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For mobile phones, or accessories, you’ll receive a refund 60 to 90 days after Bell has received and verified any items that you’ve returned.

Your final bill will arrive within 40 days after the cancellation of your services. Your final bill may include the following items:

Final regular monthly charges
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
Early cancellation fees (if applicable)
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill.
Credit balance (if applicable)
For balances between $10 and $500 on your final bill, Bell will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Thank you for reaching out to the Bell Community Forum.

Take care.

Re: Refund owing

Navu — Thu, 09 May 2024 00:16:17 GMT

Hi, just want to know that I have 93 dollars credit but my adress is not the same that was on my account before. So, how am I going to receive my refund on new adress 🫠.

Re: Refund owing

WelshTerrier — Thu, 09 May 2024 11:08:14 GMT

Good Day & Welcome to the Bell Community Forum.

If you are Registered for MyBell, you can update your address directly from your billing profile in MyBell or the MyBell app.

You can follow these steps to change your address online:

Log in to My Bell.
Select My profile at the top of the page.
Click on Billing and service profile.
Select the tab for your service bill.
Click on the billing address Change button.
Enter your address and click Save.

You can also call Bell Customer Service billing & payments at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

Refund Owing

W98 — Thu, 20 Jun 2024 15:58:33 GMT

I recently discontinued my service. I have a credit on my account, how do I collect this credit??? How long should I wait to receive this credit???

Re: Refund Owing

BellPatricia — Fri, 21 Jun 2024 16:10:11 GMT

Good afternoon @W98, and welcome to the Bell Community 🙂

For credit balances on your final bill, we will send you a cheque to your mailing address on file within 90 days from the date of that final bill.

The helpful reply above includes a link to our support page with more information, and we invite you to check it out.

Let the Community know if you have any other questions.

- Patricia

Re: Refund owing

Canlish78 — Fri, 12 Jul 2024 17:15:17 GMT

My mobile account was cancelled in May. I have a credit on my last bill. It has been 2 months but I have got nothing for the refund. A few calls were made but I got different answers each time. Today after waiting for 1.5 hrs over the phone I was told the refund will NOT be initiated due to the bank policy because the amount of the refund is less than $5. What the hell is that ? Is it fair to the customers ? Actually where it is mentioned regarding to the non-refund policy ? Why the refund could not be paid to my credit card automatically that I used to pay monthly bills ?

Re: Refund owing

WelshTerrier — Fri, 12 Jul 2024 21:55:42 GMT

Good Day & Welcome to the Bell Community Forum.

For credit balances on your final bill, Bell will send you a cheque to your mailing address on file within 90 days from the date of that final bill.

If you are not satisfied with the reply that you received from the Bell Customer Representative, by all means, call back and ask to speak to a manager. Call: 1 800 667-0123 or dial *611 from any Bell mobile device.

I have included the web link below that pertains to your final bill refund question. Please select & open this link in any web browser.

Refunds - Billing Refunds

Final bill balances: For balances between $10 and $500 on your final bill, we will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

How do equipment returns and refunds work?

Thank you for posting your question.

Take care.

Re: Refund owing

Canlish78 — Wed, 16 Apr 2025 16:12:01 GMT

Thanks to @WelshTerrier

When I called in June, the customer representative checked everything and told me the refund cheque will be mailed to me around July 8. However this did not happen at all. I called again today and the customer representative took a long time by checking with many other teams then came back to me that the refund cheque can not be issued because the amount of the credit is only near $5 meaning I will never get the refund. I agree this is only a little money and I do not really care of the money itself. However I just feel that this is a very bad experience with BELL customer service. I do not even see any clarification from the refund policy regarding to the non-refund with a small amount.