topic Bell promotions Scams in My account

Fake call - offering a promotion?

Psarss — Fri, 29 Dec 2023 13:42:35 GMT

Hello I was called by this number +1 (647) XXX-XXXX is this a real bell support number?
they offered me a 40% discount on my bill.

Re: Fake call?

BellKris — Sat, 12 Nov 2022 20:32:10 GMT

Hi there @Psarss.

Welcome to the Community.

This would not be a legitimate Bell call. You can take steps to help identify and prevent scams by checking out How to protect yourself from telecom fraud

If you do have any questions about our commitment to privacy or our privacy policy, full details can be found at Commitment to Privacy

— Kris

Bell call scam

Janedoe123 — Sat, 19 Nov 2022 12:30:51 GMT

Tonight I received a phone call from “Bell” that said they could give me an $85/month discount for the next 5 years. I almost fell for the scam, however, when they asked for the account holder’s driver’s license to verify I knew something was wrong. Beware! The number that appeared was 647-XXX-XXXX

Re: Bell call scam

Wakka197 — Sat, 19 Nov 2022 04:30:32 GMT

I would contact bell to tell them they will want to know what was going on

Re: Bell call scam

BellKris — Sat, 19 Nov 2022 12:37:02 GMT

Hi there @Janedoe123.

Welcome to the Community.

This does sound extremely suspect. The only time sensitive information such as a driver's license number would be asked for is when activating a new account, as it would be a means for our sales teams to complete a necessary credit check.

You can take steps to help identify and prevent scams by checking out How to protect yourself from telecom fraud

If you do have any questions about our commitment to privacy or our privacy policy, full details can be found at Commitment to Privacy

Re: Fake call?

Wakka197 — Tue, 22 Nov 2022 05:22:06 GMT

There have been scams I’ve seen that people have reported happening here and that looks like a scam big time .

Re: Bell call scam

trapper — Sat, 26 Aug 2023 14:12:34 GMT

I also received a call on aug 23/2023 saying they were from bell offering me same deal. after talking for about an hour and asking many questions I fell for this deal and gave personal info. when i hung up I called Bell myself and was told I was scammed. I had to cancel my visa and cancel my card, call equifax and these people still sent me a total different order from Fido.I called the police and reported all this and when I called fido to see why I recieved their phones they said someone had opened an account in my name.I am still in the process of resolving this mess. So please beware.

Re: Bell call scam

WelshTerrier — Sat, 26 Aug 2023 15:06:30 GMT

It is really too, too bad that you had to experience this. There is so much of this going on that it can be very disheartening when you hear another example of this.

Thank you for sharing this with The Bell Community Forum!

Fraud.... pure fraud! Phishing, etc. etc. Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in Emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

Re: Fake call?

Meen — Thu, 09 Nov 2023 15:53:05 GMT

No, this is not real. Its fraud. But I am not sure what they will do now... I also got scammed. They took my full name, Phone number, Residential Address and Email address. Plus they took my drivers license number which I gave a wrong one.....

Re: Fake call?

S-4B-72 — Fri, 24 Nov 2023 19:54:33 GMT

I received similar calls twice. The first time I tried to give them my bell email address but they wanted me to spell out Sympatico since they didn't know the name of their company's own email server. So I hung up. The 2nd time, my caller ID showed that the call was coming from area code 212, New York City!!!! When I pointed this out, the scammer gave me bunch of BS to prove that it is a legitimate call. Again, I hung up. Lately I've tried calling back after suspected scam calls and I've found that the number is usually out of service.

Re: Bell call scam

Jojo6 — Fri, 01 Dec 2023 19:54:51 GMT

Hi. I just received the same offer. They already had my name and address which is strange. I did give them my drivers license number but then put a halt to it when they asked for my credit card (to bill me refundable $20 shipping fee) and my social insurance number. I told them no. Can they still cause problems for me with my drivers license number? Thanks!

Re: Fake call?

Randob9 — Thu, 24 Oct 2024 17:42:05 GMT

I just received a similar call. He sounds so legit at first and knew my phone number, email address, etc. Unfortunately, I bit and then found out they had change my password on MyBell. He told me what it was but it didn't work so I immediately did a recover and reset my password. I tried the number he gave and of course it was out of service. He said they were sending me an Apple watch and I knew then this was a scam. Not sure what to expect next since they were able to reset my password. I reset it to something else, but what's to stop them from doing it again. Luckily he didn't ask me for financial/banking information. That would have been an immediate red flag.

They had said they were sending me an Apple Watch. Instead, I received an iPhone 15 and a Google Pixel 8. I never asked for these. I've never owned an iPhone of any type and don't intend to start using one. Not sure what to do now. Worried that I might get charged for these devices.

Re: Fake call?

Lulu — Thu, 14 Dec 2023 01:13:05 GMT

Whatever you do, do NOT give these to anyone calling to pick them up. They will have been billed to your account and someone will pretend to be an employee picking up the phones so they can be credited. Call the police! DO IT! Keep all the messages and emails so they can be traced. You will have to contact whoever your phone carrier is to regain control of your account. They can find your banking details from this access to your phone account.

Usually they have the phones delivered to someone else. This is another part of the scam I was told by my phone carrier.

Re: Fake call?

MrsDawe — Sat, 16 Dec 2023 13:27:41 GMT

They are contacting me via email from a "discount-promotion.net" address.

Hey, If we could get 40% off for 2 years that would be sweet! They even somehow sent me a text notification even though I didn't give them my cell #!

Re: Fake call - offering a promotion?

Prime — Sat, 20 Jan 2024 14:34:24 GMT

THE 40% BELL DISCOUNT SCAM! - I had a call from (+1613-XXX-0350 on Jan 20, 2024) a person claiming to be from Bell promotions offering a discount of 40% with no specified time because "(1) they're losing customers; (2) people are having difficulty paying bills; and (3) they want to retain my services". They asked if I wanted it. I said "Yes". Then they asked for my email to confirm and validate my information for the discount. DO NOT GIVE IT TO THEM! ... I asked "how do I know it's Bell?" and everything fell apart. They said they would "confirm its Bell after getting my email and would provide me their employee ID number and confirm in an email response." ... Once I cast doubt, they increased pressure to get my email. DO NOT GIVE THEM YOUR EMAIL. ... Bell can confirm your email without asking you for it. ... THIS IS A PHISHING SCAM! THEY'RE TRYING TO TURN YOU INTO A MORE RELIABLE TARGET. .... Just laugh, hang up, and enjoy your day! ... I hope this helps some one.

Scam phone call

Stile — Sat, 24 Feb 2024 14:21:29 GMT

I was called by someone claiming to be from Bell. They offered me a killer deal on my existing package as a loyalty reward. They knew everything about me. My account information, phone number, email, the amount of my bill, the date I paid my last bill and how much I paid etc. They offered to knock a whopping $50 off my existing bill.

They sent me an email from bell.ca ...

It wasn't until they asked me for the expiry date of my drivers license that I sensed that something was fishy. I hung up and phoned bell. Bell told me that it was a scam. I have changed my password on my account .. but I'm concerned that something nefarious could be done to my account .. I have been checking it daily for unwanted changes or charges.

My son got the exact same call the next day.

Has anyone else gotten this call and how did this person have so much information about me (Bell related billing and account information).

Re: Scam phone call

WelshTerrier — Sat, 24 Feb 2024 14:48:06 GMT

You did the right thing! Thank you for sharing this on the Bell Community Forum.

Never share anything with anyone that you do not know. Bell will never ask you for any personal information via an unexpected telephone call, email, text, etc. such as passwords, PIN numbers, drivers licence number, banking or credit card information.

I wish I could give you a simple solution to this expanding problem. It is very, very frustrating to say the least. It is like trying to plug the leak in the dike with one finger & then the water pops out in another spot! These calls keep coming & coming. There needs to be an all encompassing Canadian National telecommunications strategy set up that monitors, polices & establishes guidelines in terms of what calls can go though or are blocked.

These calls need to be stopped before they reach you; not by you trying to block one here or there.

You can add your number to the Canadian Do Not Call List.

You can also Contact the Fraud Reporting System (Canadian Anti-Fraud Centre) or call toll-free at 1-888-495-8501. You can also file a report of a misleading or deceptive marketing practice with the Competition Bureau using the online complaint form.

If you receive spam through Bell Webmail: Click "Mark as spam". This will ensure the team managing Bell email services will note this so they can investigate and block it. Send a copy of that email to abuse@bell.ca.

There are all kinds of ides & tips out there. None of them seem to work in stopping these fraudsters.

When you figure this one out.... patent the idea. You will make millions if it works.

Take care.

Re: Scam phone call

mcintee — Sat, 24 Feb 2024 21:12:50 GMT

They sent me an email from bell.ca ... about 1o email saying there bell

Re: Scam phone call

Stile — Sat, 24 Feb 2024 21:18:52 GMT

My question is .. how do they know all this information if they don't have access to the Bell system

Has the Bell account records system been hacked?

The caller I dealt with knew way too much about me .. what was scary was he knew the exact date I paid my last bill (and I never pay it on the due date) and how much I paid .. I don't always pay the same amount.

Re: Scam phone call

WelshTerrier — Sat, 24 Feb 2024 23:25:34 GMT

How do they know? Once they have access to your system directly or indirectly they have you in their grip!

Have a look at the web link that I have attached. There is a lot of valuable information included. Please share this with family & friends. That will be the first step in eliminating fraud.

Do not give anything out to anyone you do not know! Do not open web links, unknown texts, divulge personal information on the telephone or through the web, email, etc.

How to protect yourself from telecom fraud

https://support.bell.ca/billing-and-accounts/security_and_privacy/how_to_protect_yourself_from_fraud?

Thank you for your question.

Take care