When I tried to pay a bill by card it was rejected. Minutes later Bell presented a request for $5000 from my bank

Ovington — Tue, 14 Jan 2025 17:17:02 GMT

I tried to pay a $124 bill with a card. It was refused ( even though I always use it ) Minutes later Bell requested $5000 from my account. It was refused and my account frozen. You have someone in your system running a scam

Re: When I tried to pay a bill by card it was rejected. Minutes later Bell presented a request for $5000 from my bank

BellAntonie — Tue, 14 Jan 2025 17:44:41 GMT

Hey there @Ovington ,

Welcome to the community and thanks for your post.

With the amount of different variations of scams going around, it is possible that you may have been a victim of a scam attempt. We invite you to review the below details.

Remember, we will never send you a direct SMS/email regarding bill "corrections, credits etc." and will never direct you to click on a 3rd party website or send account info via SMS/email, etc. When in doubt, always play it safe and never click any link.

Please forward the smishing attempt (if a suspicious SMS was received) to 7726 (SPAM), delete the SMS and block the number for your security.

If you received a suspicious email, you can forward a copy of that email to abuse@bell.ca

If you think you’ve been a target of fraud, contact the Canadian Anti-Fraud Centre. For more ways to protect yourself against fraudulent emails, please click on the following How to Protect Yourself from Telecom Fraud

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

We encourage you to check out the following articles we’ve put together to help you prepare and combat fraud:

Found those articles helpful? For further reading, check out:

Let the community know if you have more questions.

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When I tried to pay a bill by card it was rejected. Minutes later Bell presented a request for $5000 from my bank

Re: When I tried to pay a bill by card it was rejected. Minutes later Bell presented a request for $5000 from my bank