topic Re: What is the email address to forward a phishing email to Bell? in My account

ebill@bell.ca phishing emails that appear to be sent from Bell stating "I don’t have a method of payment". Scam?

taylors1 — Mon, 24 Feb 2025 13:59:15 GMT

I received an email purportedly from Bell telling me that I don’t have a method of payment

I have been paying by credit card for some time

is this a valid Bell email?

Phishing emails that appear to be sent from Bell

BB — Wed, 05 Feb 2025 19:16:37 GMT

Response required.

MyAccount

Hello xxxxx@sympatico.ca,

We couldn't process your last Bell payment for security reasons.

Please use alternate bill payment method.

Your Bell Billing account always needs at least one valid payment method on file.

To start, please use button below:

This way, you do not need to worry about the due date or setting any reminders.

It should never take more than two minutes to be completed.

The amount due will be processed on the due date shown on your bill only.

Thanks for choosing Bell.

Re: Credit card payment - Phishing scam email

BellDRock — Wed, 12 Oct 2022 13:56:35 GMT

Hey there, thanks for reaching out to us!

Most definitely sounds like a spam/phishing attempt.

You can click "Mark as spam" from webmail (when you log in from www.bell.net) - this will ensure the team managing the Bell email service will be aware of this specific spam campaign, can investigate and block it.

You can also send a copy of that email to abuse@bell.ca

Delete the email immediately after marking as spam or reporting abuse.

If you think you’ve been a target of fraud, contact the Canadian Anti-Fraud Centre. For more way to protect yourself against fraudulent emails, please click on the following How to Protect Yourself from Telecom Fraud

Re: Credit card payment

FSzeto — Sat, 28 May 2022 21:05:47 GMT

Received email from Bell-Customers (XXXXBill.ResponseRequiredXXXX@online-bell.net ) requiring a response and link in the email "Sign in to MyAccount" , stating the following:

We couldn't process your last Bell payment for security reasons. Please use alternate bill payment method. Your Bell Billing account always needs at least one valid payment method on file. Sign up for pre-authorized payments through "MyAccount" using your card. To start, please use button below:

I did not click on link, please confirm this is a phishing email and not sent from Bell.

Phishing emails that appear to be sent from Bell

Leon — Mon, 27 Jan 2025 14:53:31 GMT

Clever Bell spam online.I recieved a very authentic email, supposedly from Bell that was Spam.

Re: Received spam or phishing email - How do I report it as SPAM?

BellPatricia — Mon, 27 Jan 2025 14:48:00 GMT

Hi @Leon. Thanks for reaching out to the Bell Community, and for bringing this to our attention.

What was the exact nature of the Email that you received?

Please remember to click "Mark as spam" from webmail when you log in via https://webmail.bell.net/- this will ensure the team managing the Bell email service will be aware of this specific spam campaign, can investigate and block it.

We also recommend that you send a copy of that email to phish@bell.ca. Simply start a new email message and attach the suspicious email, as this will include additional header information to help us investigate.

@BellPatricia

Phishing/Spam emails that appear to be sent from Bell

Rusty_Alexander — Mon, 27 Jan 2025 15:01:32 GMT

My wife's account runs on Outlook, and my 2 run on Thunderbird - all 3 are Sympatico, and appear in my bell account profile together. She just got a very realistic e-mail purporting to be from Bell, asking her to log on to My-Bell and update her account details. I could not forward the e-mail to my Thunderbird client, so I deduced it was a phishing scam (contact box opened, but would not react to input). Does anyone else have this experience or am I alerting forum users to a new threat?

Re: Scam email - Requesting accounts to be authorized or updated

BellPatricia — Mon, 27 Jan 2025 14:56:58 GMT

Hi there @Rusty_Alexander. Welcome to the Community, and thank you very much for letting us know about this!

We will never ask for any personal information via email such as passwords, PIN numbers, banking or credit card information.

Can you share a screenshot of the email so the Community can take a closer look (be sure to hide any personal information)?

We also recommend that you click "Mark as spam" from webmail (when you log in from http://www.bell.net)- this will ensure the team managing Bell email service will be aware of this specific spam campaign, can investigate and block it.

You can also send a copy of that email to phish@bell.ca

The most important part of fraud prevention is education and awareness. Knowing about the different types of fraud, how to identify fraud attempts and what they look like, along with what to do next if you suspect fraud are key to increasing your protection.

We encourage you to check out the following articles we’ve put together to help you prepare and combat fraud:

Found those articles helpful? For further reading, check out:

@BellPatricia

Phishing emails that appear to be sent from Bell

Rusty_Alexander — Wed, 05 Feb 2025 19:50:11 GMT

I forwarded the original message to the abuse addy you sent me - not good with screen shots I'm afraid - it is pasted below. Note that "possible" is miss-spelled.

Your Bell account information needs to be updated as part of our continuing commitment to protect your account.
In order to avoid the interruption of your services, update your account information as soon as posible.
To update your account information, please click on the following link:

Visit our Privacy Policy and Terms of Service if you have any questions.

Thank you!

Phishing emails that appear to be sent from Bell

Scam1 — Wed, 05 Feb 2025 19:27:24 GMT

billing-support@bellmobility.ca

Saying payment declined

Attackers on alawaelsmart.com may trick you into doing something dangerous like installing software or revealing your personal information (for example, passwords, phone numbers, or credit card details).

Phishing emails that appear to be sent from Bell

Biff — Wed, 05 Feb 2025 19:29:22 GMT

How do I send what I suspect is a scam email purportedly from Bell to Bell? I thought It was legit so I responded but now I think I have been had. Why? Because I trust Bell to hunt down people who abuse their good name and reputation and not let these emails get through. Surely they have heard about it before. I don’t know how to post the email content here as it has many pages with surveys and prizes.

Is this a phishing scam email?

Northerngirl — Tue, 11 Apr 2023 15:59:13 GMT

Users who have not updated their XXXXXXXXXXXX account will no longer be able to log in, If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from Apr 15th-2023 . You may obtain a copy of your data by clicking here.

I keep getting these emails supposedly from Bell.

Is this a scam?

Email to change my information or I will lose service and not be able to access my account .

Concerned — Sun, 23 Apr 2023 15:46:31 GMT

Email to change my information or I will lose service and not be able to access my account .

Re: Spam or scam? E-mail (from Bell?) seeking confirmation of one of 3 e-mail accounts

Coffeeguy — Wed, 21 Feb 2024 16:35:00 GMT

I received an email and I’m not sure if it’s legitimate. Says my profile is suspended.

Your payments profile is currently suspended, verify your account information. To avoid disconnection and a possible reconnection fee of $50, please renew your information before May 11, 2023 For more details please visit support here

when I go onto MyBell I don’t see any notices there

Re: Email

Rusty_Alexander — Wed, 10 May 2023 19:38:43 GMT

The singular benefit of using a third party e-mail "client" like Thunderbird, is that I can aggregate several e-mail accounts into a single app instead of having to open several individual sources (ie. Bell, Hotmail, G-Mail etc.) Another is the ability to view "Message Source" (in T'Bird at least) and see from which initial server the message was sent and/or how many different servers it passed through before it got to me.

Most scam and phishing mail has bad grammar and spelling errors, doctored logos, or other giveaways, but I always find it helpful to confirm my suspicions by looking at the source as well.

Email

DC1960 — Sun, 11 Jun 2023 14:43:21 GMT

Got an email apparently from Bell support saying I need to update my account. It looks suspicious because it has no typical Bell banner and I don’t see any spelling mistakes, so is this legit? I tried the Bell chat, totally useless!

Re: Email

Andy10 — Mon, 12 Jun 2023 20:15:20 GMT

If you have a way to check what email address it came from (without actually contacting them) you'll probably see it's a gmail address. Absolutely a scam. Same as the phone call we had from "Bell" saying they were "in the area" and wanted to know which kind of router we had so they could give us the free upgrade. Look, Bell would already know what router we have!

email issue

Lexie2 — Mon, 17 Jul 2023 12:59:28 GMT

I received this email FROM BELL. Is this a scam or a valid email?This is a final notification that on 17 July, Bell Mail will discontinue support for the old version (IE) 8. If you choose not to update your browser before 20 July, you'll be switched to our Basic Mail experience. You'll still be able to read and send emails, but you will no longer have access to many of the latest features for improved conversations, contacts and attachments.

Take a minute to update your browser for a faster, safer and full-featured Bell Mail experience.

Re: email issue

WelshTerrier — Mon, 17 Jul 2023 11:18:17 GMT

Learn how to keep yourself and your information safe.

I can not speak for all of the email messages you receive. In todays world there is so much fraud, phishing, number spoofing, etc. The crooks are trying to scam everyone with all of the tools at their disposal.

Reputable companies do not send emails to customers such as the one you mention.

Bell would never send you an email asking for personal information or advising you that you must do this or this or this! Do not reply to this email! Do not click on any links in this message! This is junk, fraud, phishing & just another example of fraudsters trying to get at your personal information!

Could someone from Bell call you & leave a message? Yes. Can fraudsters do the same yes? Bell will leave a callback number. Fraudsters for the most part will not!
There is no harm in clearing voicemails & returning legitimate calls. The issue is distinguishing one from the other. If unsure, delete the message, call, text, email. Treat as junk. Blocking the sender or number may or may not work.

Keep your personal information to yourself! Do not just hand this out to anyone who calls, emails you, sends a text. Do not open web links that are masked & sent to you in texts & emails!

Caution is the better part of valour! Rather to be safe than sorry!

I have attached a web a link to better assist you:

https://support.bell.ca/billing-and-accounts/security_and_privacy

Re: Are you getting spam? Here’s how to stop it.

Geoff — Mon, 17 Jul 2023 16:06:33 GMT

Also received this one. I think I will not use bell for email anymore