topic Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai in Internet

Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Failure

TorontoVP — Sat, 15 Jan 2022 18:49:43 GMT

Hello,

In the older version of Webmail I could add my other Sympatico email addresses on the left hand column under the main email account. Now in the new version of Webmail the other Sympatico email accounts have disappeared. How do I get access to them in the new version. One cannot use the "Import email account" under Mail Settings, as that is for use in an email software not web based email. Is that correct?

Why doesn't Bell fully test out the new version to make sure that all of the main basic features working in the older version are brought over to the new version successfully, before releasing it to the public!!!

Sincerely.

Cannot Import Additional Accounts To New Wemail

Pj — Tue, 11 Jan 2022 11:16:56 GMT

Ok... So the rollout of the new webmail has happened... And honeslty, it broke a lot of things that were working perfectly before.
I can no longer access my imported accounts (granted, we were warned that this would happen and we would have to add them again)
BUT... I have been trying to do so for over the last 24 hours and keep getting an authentication failure notice.
Please fix this ASAP... It is very important that I have that other account visible and accessible while using my main email account from the web / tablet / computer.
At the moment, I'm a very frustrated and unhappy Bell user!!

Problem Importing email account after Bell email update

Harley — Tue, 11 Jan 2022 18:08:54 GMT

Previously, I had several email accounts listed on the left side panel. After the update the secondary email accounts disappeared and whenever I try to import them via Settings>Mail>Import email account, I get an error message "External account connection failure". I have rechecked and confirmed my incoming and outgoing server info through Bell chat, and they are not the problem; imap.bell.net, port 993, smtphm.sympatico.ca, port 25 or 587. What else can I do, or is this a bug that is being worked on by Bell?

Re: Problem Importing email account after Bell email update

Pj — Tue, 11 Jan 2022 22:30:44 GMT

I hope they are going to fix this Soon!

They took something that was working well and totally broke it!

External account authentication failure

Lost-one — Wed, 12 Jan 2022 16:08:51 GMT

How do I correct "External account authentication failure"?

wendave — Wed, 12 Jan 2022 20:00:07 GMT

How do I correct "External account authentication failure"?

I love when Bell changes their sympatico email platform and fails to answer basic questions from users how to add an existing account from gmail/ hotmail/ etc.

Does anyone know how to "authenticate" an existing email address? tia

Re: How to add other sympatico.ca email addresses to existing Email account in Webmail

MT_User — Wed, 12 Jan 2022 23:14:08 GMT

Thanks for your feedback. To add another mail account you can do this my going to settings then mail and from the dropdown click "Import email account".

Hopefully this helps.

Re: How to add other sympatico.ca email addresses to existing Email account in Webmail

TorontoVP — Wed, 12 Jan 2022 23:36:51 GMT

Isn't the feature "Import email account" to import your non-Bell emails such as Gmail. I have a main Bell sympatico.ca email address, and I wish to also see the two other secondary emails I have with Bell within Webmail. In the old version of Webmail I was able to add more sympatico email accounts in the left-hand column.

Anyway I tried the "Import email account" just to see if it works and I get an error message.

Re: External account authentication failure

Pj — Thu, 13 Jan 2022 16:49:57 GMT

having the same problem....

Re: External account authentication failure

threegreens — Fri, 14 Jan 2022 19:01:12 GMT

Same here. Technical assistant on the phone was unable to help.

Re: How to add other sympatico.ca email addresses to existing Email account in Webmail

threegreens — Fri, 14 Jan 2022 19:05:40 GMT

I have tried this and keep getting an authentication failure message. Tech on the phone could not help.

Until it is fixed, how else can I access my mail? I have been without it for two days!

Re: How to add other sympatico.ca email addresses to existing Email account in Webmail

TFR — Sat, 15 Jan 2022 20:13:13 GMT

I can still use my second email account that is no longer available on the Bell Webmail on my iPhone and iPad.

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

threegreens — Sun, 16 Jan 2022 19:12:34 GMT

I have tried the Android app on my tablet. I can only access my MyBell account with its offers for more products (as if I were in the mood!). Trying to access my mail gets me back to the Webmail site - dead end.

I must be missing something obvious...

The error msg varies: sometimes "authentication failure", sometimes "unable to connect to external..."

Re: Problem Importing email account after Bell email update

DKG — Wed, 19 Jan 2022 01:51:05 GMT

Same error message / issues with existing sympatico accounts since conversion day last weekend. Have been periodically "rechecking" Settings>Mail>Import email account settings, with no luck. Frustrating having to sign out and back in to access what was conveniently there. Also lost the ability to efficiently manage emails with in the three addresses i.e. copy and moving between etc. Not impressed. Reading the contributions, Bell's tech team are aware of the issues. I wonder Bell - has the issue been escalated by the front line team?

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

MT_User — Wed, 19 Jan 2022 16:32:53 GMT

Hello,

Thank you for your feedback. We have made improvements to Bell email to fix this issue. Can you please let me know if you are still seeing this issue?

Thanks,

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

DKG — Thu, 20 Jan 2022 21:41:06 GMT

Any Updates??

Re: Same error message / issues with existing sympatico accounts since conversion day last weekend. Have been periodically "rechecking" Settings>Mail>Import email account settings, with no luck. Frustrating having to sign out and back in to access what was conveniently there. Also lost the ability to efficiently manage emails with in the three addresses i.e. copy and moving between etc. Not impressed. Reading the contributions, Bell's tech team are aware of the issues. I wonder Bell - has the issue been escalated by the front line team?

New bell email

madashell — Mon, 24 Jan 2022 01:15:04 GMT

Have tried many, many, many times to import my other email addresses. Have tried to do what bell says, IT DOES NOT WORK!!!!!! Even reentering the advanced settings DOES NOT WORK!!!!! Bell, when are you going to fix this. I am very, very, very ticked off.

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

ConfusedOne — Fri, 18 Feb 2022 02:20:10 GMT

I am in the same boat, and it still doesn't work. Definitely a "my first web site" attempt. Any idea when this will get fixed?

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

ConfusedOne — Sat, 19 Feb 2022 18:58:01 GMT

I continue to have the same problem. Has anyone seen any evidence of Bell fixing this issue?

Re: Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Fai

Pj — Sat, 19 Feb 2022 19:05:15 GMT

Not a hint... This is really getting annoying... And for this service we pay a premium???
I guess it's pointless to try and get any help on the phone, huh?