topic Re: Inseego MiFi shuts down every 2-3 days in Internet

Inseego MiFi shuts down every 2-3 days

NR28 — Thu, 09 Nov 2023 13:31:41 GMT

I need internet at my cottage but only cell service is available, so I signed up with Bell for mobile internet. I wanted the Orbi 4G LTE Advanced Tri-band router but it wasn't available. So the Bell agent signed me up for an Inseego MiFi X Pro 5G mobile internet device. Unfortunately due to some arcane battery management protocol, this thing shuts down after 2-3 days of being plugged in continuously. I am not the only one with this issue as there are lots of complaints on Reddit (seemingly all from the US where T-mobile sells the same device). It is clearly not intended for a base station application. Has anyone here had similar problems with one of these on the Bell network? Was there an easy solution?

Re: Inseego MiFi shuts down every 2-3 days

BellKris — Tue, 14 Nov 2023 18:24:38 GMT

Hi there, @NR28. Welcome to the Bell Community, and thank you for your post.

As a potential workaround, have you tried changing the mobile hotspot's "5G Network Mode" setting to NSA?

Otherwise as it does sound like a hardware issue, we would recommend reaching out to the manufacturer for any repairs or warranty claims. Take a look at Inseego Support for more info on how to contact them.

Let us know if you have any further questions.

Re: Inseego MiFi shuts down every 2-3 days

NR28 — Fri, 17 Nov 2023 22:24:56 GMT

Hi @BellKris I didn't try this yet, but I did try something from the Inseego Redit threads, I have an WiFi controlled power outlet that now 'unplugs' the unit for 30 minutes every 6 hours. This seems to reset the battery management feature that causes it to shutdown after a few days. Its been running for 6 days straight with this protocol so far (fingers crossed it continues.

Re: Inseego MiFi shuts down every 2-3 days

NR28 — Thu, 28 Dec 2023 00:52:51 GMT

Here is an update. The scheduled shutdown for 30 minutes every 6 hours only kept it running for 13 days. I changed to a shutdown (wall plug power off) for 15 minutes every 3 hours and this has (so far) done the trick, its been running fine for 25 days and counting.