topic Re: Email display on iPad - View / White Screen in Internet

Email display on iPad - View / White Screen

Juju5 — Mon, 27 Nov 2023 21:12:32 GMT

The View button does not change the layout of my bell.net email display.
I can only see a column of folders on the left hand side of screen and a column of incoming emails right to the bottom of the right hand side of screen. When I select an email the font changes to be unbolded, but I cannot see the content/body of the email on my iPad. What could be causing this problem? I get this standard answer “On the Mail tab, select View in the upper right of the screen.” The problem is that the View does not work for me. Can anyone help?

Same thing is happening on my sympatico.ca email display.

Sympatico email “flashes” on quickly then goes to white screen

Luddite — Thu, 23 Nov 2023 15:09:46 GMT

Sympatico email “flashes” on quickly then goes to white screen plus despite password change won’t let me access it

Re: email display on iPad

BellPatricia — Thu, 23 Nov 2023 20:49:17 GMT

Hi there @Juju5,

Welcome to the Bell Community, and thank you for reaching out.

Can you share a photo of what you see (please be sure to hide any personal information)

What type of browser are you using to access your Bell email account? If possible, please try using an alternate browser/device to see if the same thing happens.

Is the iPad being held with the screen vertical or horizontal, and can you test both ways to see if you notice any difference?

Looking forward to your reply,

- Patricia

Re: email display on iPad

Felix100 — Thu, 23 Nov 2023 21:05:14 GMT

Having EXACTLY the same problem on both my spouses and my ipad with safari as of Monday of this week. It only works on a PC. Something has changed on YOUR end over the past weekend.

Re: email display on iPad

MargaretMc — Thu, 23 Nov 2023 21:44:32 GMT

Mine is having the same issue

Re: email display on iPad

Tom21 — Thu, 23 Nov 2023 21:43:57 GMT

Hi Patricia,

I am having the same problem as Juju5 and Felix100 and I also have a iPad. Also I am having difficulty seeing my Web email on Safari browser, I login and the screen comes up white blank after refreshing many times I finally can view the email page and this has been happening for the past week also just like Felix100. Thought it was a problem with my iPad but I see I am not alone with this problem so I believe it is a Bell issue. Please fix the issue, viewing my email has become a real hassle.

Re: email display on iPad

Juju5 — Fri, 24 Nov 2023 04:14:14 GMT

Hi Patricia,

Re: email display on iPad

Juju5 — Fri, 24 Nov 2023 04:40:06 GMT

Hi Patricia,

My browser is Safari. I don’t have another browser on my iPad.

Using another device, will not solve the problem on my iPad.

When I turn the entire iPad to either horizontal or vertical makes no difference to how the emails display.

The View button that would normally change how emails display does not function. In other words, when I click on View and select horizontal, the display doesn’t change (it stays at List). When I click on View and select horizontal, the display doesn’t change (display remains at List).

Can you see the picture I uploaded? Patricia, I really need to be able to see the content of emails in the normal way. Currently I’m using a “trick” to view email content. I select an incoming message and click on Forward, read the contents, click to close the “forwarded” message. As you might imagine, this is very cumbersome, time consuming and quite frustrating.

As you can see, there are several other users having the same problem.

Re: email display on iPad

Felix100 — Fri, 24 Nov 2023 15:50:07 GMT

My spouse informed me to install Chrome and connect to webmail. BTW it is obviously a bell issue. They made some changes last week and obviously didn't test it thoroughly with Safari before going live.

Re: email display on iPad

BellPatricia — Fri, 24 Nov 2023 17:53:34 GMT

Good afternoon everyone, and thank you for taking the time to reach out to the Bell Community 🙂

We have escalated this to the proper team, and they are examining the issue further. As soon as we have any news we will update you here.

In the meantime we recommend loading the tablet version of the Bell email website, using the steps below:

Go to Settings on your iPad > Safari > Request Desktop Website > All Websites > Turn OFF.

- Patricia

Re: Sympatico email “flashes” on quickly then goes to white screen

BellPatricia — Fri, 24 Nov 2023 19:43:09 GMT

Hi there @Luddite,

Thank you for reaching out to the Bell Community.

The Community wants to help, we just need a bit more information.

Please get back to us with more details related to our questions posted in the thread above, and include any additional troubleshooting steps that you've been able to try.

Hope to hear from you,

- Patricia

Blank Web Mail Screen

Judy420 — Sat, 25 Nov 2023 13:12:52 GMT

Just recently, after submitting log in credentials and passing the Recaptha verification web mail briefly flashes and then disappears leaving me with a blank screen.

I have cleared browsing history and rebooted, no success.

Using iPad 8th generation on iOS 16.6.1. Using Safari to log into Bell Web mail.

TIA

My bell.net email will not connect.

ChewTrix — Mon, 27 Nov 2023 14:26:23 GMT

My bell.net email will not connect. Going into web.mail I get a flash of email screen and it goes blank. Any comments???

Re: email display on iPad

Judy420 — Sun, 26 Nov 2023 12:49:45 GMT

Same issue as Felix100, Tom21 and JuJu5.

Can somewhat function when switching to Chrome BUT View Option is not available.

Definitely a Bell issue that started this past week……

Re: email display on iPad

Orle — Sun, 26 Nov 2023 14:11:29 GMT

Same issue as everyone re email display on iPad . can't change the view regardless on web browser. Never had a problem until a few day ago.. No issues using Mac.. Only iPad, both!

Re: Webmail display and performance issues

Jackie — Mon, 27 Nov 2023 02:04:47 GMT

I have problems accessing web mail via my cellphone (on wi-fi) and using my husband's computer. I am able to get in using the firefox browser. Nothing really to show in a picture. I can log in and see the navigation bar at the top of the page but the messages do not load. Then after about a minute, the whole page goes blank (except for the browser address bar.) After a few minutes of nothing happening, i close the tab.

Re: email display on iPad

BellPatricia — Mon, 27 Nov 2023 17:12:52 GMT

Hi there @ChewTrix @Judy420, @Orle & @Jackie

Thank you all for your post 🙂

Can you test out the temporary work around that we posted above, and let us know if the View setting works?

Hope to hear back from you soon,

- Patricia

Re: email display on iPad

Orle — Mon, 27 Nov 2023 18:15:21 GMT

The proposed work around makes no difference .. The view option doesn't even show.. and my emails are still listed vertically on the left hand side.. this problem is a real pain!

Re: email display on iPad

Tom21 — Mon, 27 Nov 2023 21:11:53 GMT

Hi Patricia,

The work around did work but I liked the tablet version better, will Bell be fixing the tablet version like it was before? Maybe go backwards to what it was a month ago before this all went sour, fix their update, test it and then load it to the public. By the way I was able to get into my email by not doing the work around by refreshing multiple times to get the email page to come up, when I did get in I could view my emails in the vertical preview but could not change to horizontal or list. I left my window open and logged into my email but the next day it logged itself out and when I logged in again I went through the whole process of a blank screen again and doing many refreshes the email page was visible again and I could use but only in the vertical preview.

Hope this helps the tech team to fix the problem with tablet version of Bell’s webmail. Really liked the tablet version.

Re: email display on iPad

Tom21 — Mon, 27 Nov 2023 23:39:57 GMT

Hi Patricia,

Sorry, I got the versions of webmail mixed up, what I meant to say, I prefer the Desktop version on my tablet not the tablet version. Yes the tablet version works but I liked the desktop version for on the tablet look and function much better. By turning off the desktop version unfortunately affects all my other websites I view that used to come up in the desktop version. So if your tech team can get the desktop version to work on a tablet that would be great so I can leave my Safari browser on desktop version.

Boy this is all getting confusing. “Computers are going to be the death of us all.”