topic Re: Red light on WAN in Internet

Modem is flashing red on WaN and no internet service

TonyDragon — Tue, 24 May 2022 22:05:11 GMT

Question : my modem is flashing red on WaN , and no internet service, what is wrong with it?

Re: Modem is flashing red on WaN and no internet service

BellAntonie — Thu, 14 Mar 2024 16:24:07 GMT

Welcome to the Community and thanks for your post.

Which modem do you have?

We have a great How to article titled Internet not working? Try these quick fixes that will help you troubleshoot your connection.

Check it out and let the Community know if you still need assistance.

Re: Modem is flashing red on WaN and no internet service

JFG — Sat, 24 Dec 2022 15:10:19 GMT

I had this problem 3 times in 3 months, all 3 times required a visit from a technician, who has to re-route my connection into Bell's main control box.

Bell says it's modem service is reliable but it's far from the Truth. Bell's dsl residential service is so obsolete that even the technician is not optimist as to if I will be able to keep an internet connection where I live. He even proposed to get Starlink. Bell charges 80$/ month for an internet connection made of carboard that flashes wan every 3 months. Can't wait to get rid of it.

Re: Modem is flashing red on WaN and no internet service

Bryan1 — Mon, 21 Aug 2023 20:17:29 GMT

I have unplugged and plugged back in both sites. I have shut power down

Re: Modem is flashing red on WaN and no internet service

BellPatricia — Wed, 23 Aug 2023 15:16:08 GMT

Hey @Bryan1,

Welcome to the Bell Community, and thank you for reaching out.

Is the WAN light still flashing red on your modem after trying out the troubleshooting steps in the article that @BellAntonie posted above?

Keep us posted, the Community is happy to help if you need further assistance.

- Patricia

Red light on WAN

Ruby7 — Fri, 19 Jan 2024 05:35:16 GMT

Question on the light of WAN is red, does anyone know how to fix it?

Re: Red light on WAN

WelshTerrier — Fri, 19 Jan 2024 12:34:12 GMT

Which modem do you have?

The flashing or permanent red light on the WAN port of your router is usually an indication that there is a potential problem with the connection to the internet.

Are you experiencing any internet connectivity issues? Any loose cables or intermittent power issues? Have you rebooted your modem recently? If not, then let's do so now:

Go to wherever your modem is located.
Remove the power cable from the wall outlet or power supply on the modem.
Wait 30 seconds and reconnect the power cable. The lights on the front will blink as the modem goes through its start-up routine. This can take approximately 5 minutes to complete & reconnect to the Bell network.
Wait for the lights to finish cycling:
- Home Hub 4000, Giga Hub, and 3000: The reboot is completed once the front lights on the modem are solid white.
- Home Hub 2000: The reboot is completed once the WAN and INTERNET lights are solid or flashing blue.

If you are experiencing any internet connectivity issues after completing these steps, then I would suggest that you contact Bell Fibe Internet tech support so that they can do further in depth testing.

Take care.

RED LIGHT ON MODEM

fenrannn — Thu, 14 Mar 2024 15:35:44 GMT

We just got our Modem installed today. Our modem has a bright red ligh on the “OK” part. Technician said it will only take 5-10 minutes for the Modem to update but it’s been 30 minutes already. Is this normal?

Re: RED LIGHT ON MODEM

Vanadiel — Thu, 14 Mar 2024 16:55:59 GMT

Any error messages on the modem display? What is the model of the home hub?

Re: RED LIGHT ON MODEM

BellPatricia — Fri, 15 Mar 2024 18:41:09 GMT

Hey @fenrannn,

Welcome to the Bell Community.

We wanted to check in and make sure that your new Internet service is working properly now.

Please keep us posted.

- Patricia

Re: Modem is flashing red on WaN and no internet service

Steve1973 — Wed, 25 Sep 2024 13:35:30 GMT

I am currently experiencing this issue. Just woke up on the weekend and the wan was flashing red. I’ve unplugged and reset and rebooted the modem multiple times. Do I need a technician to visit my home?

Re: Modem is flashing red on WaN and no internet service

ZaneP — Wed, 25 Sep 2024 15:47:47 GMT

@Steve1973 , Try this first: https://forum.bell.ca/t5/Internet-How-To-s/Internet-not-working-Try-these-quick-fixes/ta-p/2601

If you're not seeing the problem resolved, call Bell Internet Technical Support asap. 1-866-310-2355. They may send a technician to your home.

Re: Modem is flashing red on WaN and no internet service

Audie — Tue, 05 Nov 2024 12:32:55 GMT

You're lucky in a way.....mine flashes red every second day for at least an hour. It's flashing right now on Tuesday morning and it's BEEN flashing since Sunday night

Re: Modem is flashing red on WaN and no internet service

BellPatricia — Wed, 06 Nov 2024 20:24:17 GMT

Hi there @Audie

Thanks for reaching out to the Bell Community 🙂

Which modem do you have, and is there an error message listed?

If you are still having trouble we recommend using the Virtual repair tool to help detect and fix issues with your Internet. You will find a link to virtual repair and some other helpful troubleshooting tips in this How To: Internet not working? Try these quick fixes.

Let the Community know if you need any more help.

@BellPatricia

Re: Red light on WAN

Sparky Zinda — Sun, 29 Dec 2024 19:40:36 GMT

Thanks for those suggestions!

Re: Red light on WAN

WelshTerrier — Sun, 29 Dec 2024 20:00:49 GMT

@Sparky Zinda No problem. Glad to have been of assistance.

Let us know if you require any further help.

Take care.

Re: Red light on WAN

Q22 — Sat, 29 Mar 2025 01:41:47 GMT

I have tried rebooting several times but it keeps telling me there is no Internet connection or no WAN

Re: Red light on WAN

WelshTerrier — Sat, 29 Mar 2025 11:51:57 GMT

Good Day & Welcome to the Bell Community Forum.

Have you checked for any service outages in your area? Check for service outages in your area

Which modem do you have? You mentioned that you rebooted the modem? Did you unplug the modem power cord, wait 20-30 seconds & then plug it back in? Are there any error message listed?

Please verify that all of the cables and cords are seated properly into the back of the modem & that there is a power light indicator showing that it is on.

If you are still having trouble, we recommend using the Virtual repair tool to help detect and fix issues with your Internet. Go to Virtual repair

Internet: troubleshooting tools, virtual repair tool and support

Support for modems, connection and Wi-Fi network - Bell Internet

For further assistance please call Bell Internet Tech Support at: 1 866 310-BELL (2355)

Let the Community know if you need any more help.

Take care.

Modem is flashing red on WaN and no internet service

Donna4 — Fri, 02 May 2025 12:05:17 GMT

my router keeps making a clicking noise. My modem is also flashing red for the WAN. My Internet was working fine earlier in the day and this started overnight. What can be the issue?

Modem is flashing red on WaN and no internet service

WelshTerrier — Fri, 02 May 2025 12:05:23 GMT

Good Day.

The flashing red for the WAN indicates a problem with your internet connection. It means your modem is having trouble connecting to the internet.

Please verify there are no loose connections. Restart your modem by unplugging it from the power source. Wait 20 seconds, then plug it back in.

If the problem persists, please call Bell Internet Tech. support at: 1 866 310-BELL (2355)

Take care