topic Re: Pod Utilization in Internet

How to assign a Pod to device.

Salman — Thu, 02 Feb 2023 04:35:30 GMT

Hi. I installed 2nd Generation wired Google Nest door bell. I have Hub 4000 with two Pods backed by 1.5 G connection speed. My door bell is getting connected with main hub (which is far away and with poor signal strength) instead of Pod which is very next to the door bell. Is there anyway, I can manually assign device to be connected with Pod instead of main router/hub?

Re: How to assign a Pod to device.

BellNick — Fri, 22 Sep 2023 13:58:48 GMT

Hi there @Salman
Thank you for your post and welcome to the Community.

Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference, traffic, bandwidth, etc.; thus you cannot assign a device to a pod or vice versa. The network is dynamic and can/will change based upon factors shared above.

While Bell Whole Home Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.

The Community is here should you have any further question.

Hub/pods connection

Dan3 — Fri, 25 Aug 2023 02:19:03 GMT

Is there any way to manually switch which devices are connected to a pod and/or hub. My TV/devices run slower because they’re connected to a weaker signal.

Re: How to assign a Pod to device.

GoBlackHawks — Fri, 22 Sep 2023 13:54:14 GMT

Excellent question and I'm having the same issue. Hopefully someone can answer it.

Re: How to assign a Pod to device.

BellNick — Fri, 22 Sep 2023 20:38:09 GMT

Hi there @GoBlackHawks
Thank you for your post and welcome to the Community.
Connection to the pods are automatic. You are unable to manually connect a device to a pod. The device will connect to the best connection it can find within your home (either modem or pod).
If you have any further questions, please do not hesitate to contact the Community.

Re: How to assign a Pod to device.

Atif — Mon, 16 Oct 2023 05:15:15 GMT

I have the exact same issue, my eufy door bell wont connect to the pod near to it with great signal strength, it rather connects to the modem which is way far from it because of which my bell stays offline / hard to access.
can someone help resolving this issue?

Re: How to assign a Pod to device.

BellNick — Wed, 18 Oct 2023 15:36:31 GMT

Hi there @Atif
Thank you for your post and welcome to the Community.
We would recommend resetting your modem and re-installing the pods. Moving the pod around to a different location may also help.
Looking forward to hearing back how that goes.

Homehub 4000 - device mapping

Ottawanewf — Wed, 01 Nov 2023 04:06:03 GMT

I recently installed Bell Fibe 3.0 gig, with a homehub 4000 and 2 pods. Using the Bell Fibe app. I notice that the majority of my devices connect to the hub as opposed to the pods, even when the devices are located at the furthest point from the hub and right next to a pod. Since my install (1 week ago), my fibe tv often drops for just a second (but does this multiple times a night).... Technical staff said it may be due to the high number of items connected to the hub (maybe 30 items). The only reason there are 30 items connected to the hub is because some items are not connectimg to the nearer pod(s). Is there a way to force items to connect to either a pod or the hub? And would this seem like a plausible solution?

Re: How to assign a Pod to device.

Ottawanewf — Wed, 01 Nov 2023 13:50:22 GMT

Hi BellNick,

I had a similar question (see other post within this section) - similar to other, my concern is that the bell hub is becoming overburdened with devices and causing slowness or wifi drops on more important items. When I speak with Bell technical help, they keep telling me that I have too many items connected to the Hub - so that is why I have the pods. The logic of "best connection" is fair, however, it seems that the Pod should be the best connection in some cases - for example, I have two identical smart devices in the bedroom (clocks), one keeps connecting to the Hub (about 40ft away), the other to the pod (which is just outside the room). The one connected to the Pod works flawlessly with a strong connection.... the one connected to the hub frequently drops.

Using pods

Wees — Wed, 01 Nov 2023 15:58:20 GMT

Can I use pods to hook up to my 2.4 camera?

Re: How to assign a Pod to device.

BellPatricia — Thu, 02 Nov 2023 14:27:18 GMT

Hey there @Ottawanewf

Thank you for reaching out to the Bell Community 🙂

Rebooting your equipment, and turning Wi-Fi off/on may help. Check out this article Troubleshooting my Whole Home Wi-Fi pods under: My device doesn’t connect to the closest pod.

Let the Community know if you have any other questions.

- Patricia

Re: How to assign a Pod to device.

Jupiter — Sat, 18 Nov 2023 02:24:00 GMT

These solutions don't solve the problems or really even directly address what they're trying to accomplish. Could you maybe confirm that you've submitted a ticket to the development team that customers are asking for a new feature? The ability to manually assign and lock which access point a device connects to should be a baseline feature. It's oversights like this that cause consumers to continue to be displeased with the general services provided.

Re: How to assign a Pod to device.

OldManMcGrump — Thu, 18 Jan 2024 19:26:39 GMT

My recommendation is to just buy a third party router mesh system. TP-Link or any other reputable brand will work better than the home hub and the pods. The pods themselves are great devices made by Plume however it the implementation and the Home Hub getting in the way. The HH4k is a bit better but it's still worth it to buy a third party.

Pod Utilization

Pfan53 — Sat, 27 Jan 2024 19:19:28 GMT

Had the pods running for about a week. Network self-optimizes nightly. Currently, there are 12 devices connected by Wi-Fi on the Gigahub, 2 devices on one pod and 1 device on the other. The devices running off the Gigahub are located all over the house. Surely the network should be auto balancing the load? Why wouldn’t devices that are physically closer to a pod be running off that pod? Curious…

Re: Pod Utilization

dks — Sun, 28 Jan 2024 11:53:50 GMT

That's an interesting question. The pods and the Giga Hub determine best signal quality using their own balancing algorithm. You can see that using the Bell Wi-Fi app. The actual signal path is not linear or based on physical distance but is dependent upon signal strength. In my own setup, the best path, according to the app, shows a link to a pod at the far end of the house which then links to three pods closer to the modem. It works just fine.

Re: How to assign a Pod to device.

pebceb — Wed, 07 Feb 2024 12:02:28 GMT

The only way I can make this happen is to cut the power to the device near the pod and then turn it back on. The issue is (if you reboot the modem or when first setting up the pods) is that the modem comes up first and then the pods connect. So your device connects to the modem first. I know cutting power to a wired doorbell is difficult and I can't recall if that one has battery as well in it). In that case if there is a way to restart the doorbell that might accomplish the same thing. Good luck!

Home Pod Mini Network

osvaldouribe — Thu, 08 Feb 2024 14:50:48 GMT

I have a long and narrow two floor apartment, so...

This is what happens: Modem to Mini Pod 1 (Excellent) + Modem to mini pod 2 (Fair) + Modem to mini pod 3 (Poor)
My ideal state: Modem to Mini pod 1 > Mini pod 2 > Mini pod 3

Is there a way to set that up?
Because sometimes, it randomly happens, but the day after is always reset and not working again.

Re: Home Pod Mini Network

BellPatricia — Fri, 09 Feb 2024 16:38:31 GMT

Hi there @osvaldouribe,
Thank you for reaching out to the Bell community.

Your Bell home Wi-Fi self optimizes to determine the best connection path. If you notice a poor connection, it may be necessary to relocate your pod. We recommend checking out the helpful troubleshooting article that we posted here called Troubleshooting my Whole Home Wi-Fi pods.

Please check that out, and let the Community know if you need any further assistance.

- Patricia

Re: How to assign a Pod to device.

Hibbie — Fri, 22 Mar 2024 13:05:28 GMT

This is the correct answer. Something needs to be done on Bell development side as the solutions presented here don’t really solve the issue consistently.

I believe one of the issues (like my case) is because it is trying to connect to a battery powered device (wi-fi camera). I believe that when camera goes to sleep to save battery any automatic optimization from Bell pods and modem is lost and process starts all over. Either we need a manual (consistent) override on the Bell Wi-Fi app or the automatic management should do better with battery powered devices (maybe keeping optimized connection saved on cache for long).

Re: How to assign a Pod to device.

Vanadiel — Fri, 22 Mar 2024 17:30:18 GMT

There are a few things to take into consideration when it comes to any mesh network, including these pods:

- How the pod is connected to the device.

- Number of devices to the pod.

- How many pods are using the same wireless backhaul band.

- Some other network related things.

What to remember is that the pod with the strongest signal strength, or the one closest by, does not mean it's the best overall connection to use based on the factors listed above, and some other factors.