topic Re: Xbox not reconnecting. in Internet

Xbox not reconnecting after internet freeze

HeadBangingOnWall — Thu, 15 Feb 2024 14:19:40 GMT

I have set the time limit on the kids Xbox to turn off 10pm to 9am on school nights. It turns off just fine, but then it can’t log back on the next day. The wifi app can see that the Xbox is connected, but the Xbox cannot connect.

When I reboot the router (GigaHub) it all works again. Any ideas why the Xbox can’t reconnect after the time limits?

Re: Xbox not reconnecting.

BellPatricia — Wed, 14 Feb 2024 16:22:45 GMT

Hi there @HeadBangingOnWall,
Welcome to the Bell Community, and thank you for your post.
The Community just needs a bit more info in order to help.
Are you scheduling an Internet Freeze directly in the Bell Wi-Fi app?
Have you always had trouble like that, or is this something new that started recently?
Do you get an error message on your Xbox when you try to connect the next day?
Do any other devices in your home have trouble connecting to the network after you have set a time limit?

We look forward to your reply,
- Patricia

Re: Xbox not reconnecting.

HeadBangingOnWall — Thu, 15 Feb 2024 13:40:09 GMT

This began when I upgraded to the Giga Hub. It only affects the Xbox. The Xbox cannot connect to the wifi. However, the wifi status shows that the Xbox has an excellent signal.

I solved this problem by putting all my son’s devices in his profile and putting the school night restrictions on his profile instead of the Xbox. That seems to work. I don’t know why.

Blocking and unblocking a device

wattsletcher — Wed, 21 Feb 2024 19:06:14 GMT

Hi, I have used the app to block my son's PS 5 however when I unblock it , the device remains locked out. But, when he checks the connection - the wifi is connected and the message is "Failed to connect to the internet". this is so frustrating. How do I get out of this.

Re: Blocking and unblocking a device

BellPatricia — Fri, 23 Feb 2024 13:37:25 GMT

Hi there @wattsletcher,

Welcome to the Bell Community 🙂

Did you find that the advice above from @HeadBangingOnWall resolved this for you?

Keep us posted,

- Patricia