topic Unable to reach Outlook.com and other Microsoft websites in Internet

Unable to reach Outlook.com and other Microsoft websites

Jonathan_14 — Fri, 01 Mar 2024 16:29:22 GMT

Hello!

Whenever I or anyone in my household try to access our mail through outlook.com it gets stuck loading forever and then doesn't load.

I have tried all the usual solutions ( restarting the hub/ different browser/ different cables/ etc)

Restarting the Hub gives a temporary resolution but I shouldn't have to reset my internet every time someone wants to check their mail. That seems ridiculous.

Tried reaching out to bell support but was on hold for to long.

-Jonathan

Re: Unable to reach certain websites

Vanadiel — Fri, 01 Mar 2024 15:35:44 GMT

So is outlook.com the only web site that you are unable to reach?

Re: Unable to reach certain websites

Jonathan_14 — Fri, 01 Mar 2024 16:24:36 GMT

Yes and occasionally some other Microsoft related websites.

Re: Unable to reach certain websites

Vanadiel — Fri, 01 Mar 2024 16:32:33 GMT

Can you perform a ping to www.outlook.com? How to use ping Windows

Re: Unable to reach certain websites

Jonathan_14 — Mon, 04 Mar 2024 22:00:49 GMT

Apologies for the delay, I was not home for the weekend.

Attached is a ping to outlook:

Re: Unable to reach certain websites

BellNick — Tue, 12 Mar 2024 15:43:41 GMT

Hi there @Jonathan_14
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing this issue?
Looking forward to hearing back.

Re: Unable to reach Outlook.com and other Microsoft websites

Jonathan_14 — Tue, 12 Mar 2024 22:01:23 GMT

Solved.
Reached out Bell Management Team and having someone call back with advanced trouble shooting figuring out the issues and resolving them.