topic Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help! in Internet

Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

beausoleil85 — Tue, 30 Aug 2022 12:50:49 GMT

Is there any way to stop WiFi from enabling itself upon reboot. This is becoming very annoying and is causing me wifi issues.

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

ZaneP — Tue, 30 Aug 2022 15:08:27 GMT

Hi @beausoleil85 ,

There's no way to stop WiFi from restarting after a reboot. It's a setting in the HH4K's firmware.

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

equinox — Tue, 30 Aug 2022 17:52:09 GMT

Hi @ZaneP

What about passwords, DMZ, and port forwarding? Are they rolling back to default settings?

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

ZaneP — Tue, 30 Aug 2022 19:12:09 GMT

Only Wifi reverts to default, afaik. I've never had a password problem after a reboot.

How to turn Whole Home Wi-Fi to OFF forever?

Mickie — Wed, 28 Sep 2022 22:52:50 GMT

Hi,

How to turn off Whole Home Wi-Fi and persist the setting forever?

I do not use Bell pads. The bellhub 4000 keeps turning ON back itself this setting along with others such as 2.4ghz wifi. This is very annoying. Is there any way to report it as a bug?

Thanks

Re: How to turn Whole Home Wi-Fi to OFF forever?

Mickie — Wed, 28 Sep 2022 23:59:54 GMT

I chatted with support and he tried to persist the Whole Home off remotely. Hope it gonna stays after reboot.

Re: How to turn Whole Home Wi-Fi to OFF forever?

dks — Thu, 29 Sep 2022 11:08:04 GMT

To the best of my knowledge as a user, you can't. The software doesn't allow it. There will always be, I understand, hidden wireless channels available for Fibe TV and pods, even if you don't use those services.

Re: How to turn Whole Home Wi-Fi to OFF forever?

Mickie — Thu, 29 Sep 2022 12:44:34 GMT

Thanks @dks. I think these are only good for customers using pods or TV. Softwarewise, this is a software bug for me. The worst thing is when WholeHome is on, it will silly limit the maximum Wifi 6 speed to less than 150Mps instead of 400-500+ in my place, after a while.

With this limitation, It is annoying for customers using their own Wifi router or want to have some control to avoid messing up with unused wifi networks and signals. I hope that Bell gonna issue a software update soon to address this.

Re: How to turn Whole Home Wi-Fi to OFF forever?

dks — Thu, 03 Jul 2025 18:45:33 GMT

Bell will do as Bell will do. But you may be able to find answers on how to bypass the HH4000.

Broadcasting Network and Security Type, etc.

BB7 — Mon, 12 Jun 2023 22:26:31 GMT

Hi,

I have my main wifi network set to not broadcast, but have noticed on occasion over the last couple of weeks, that it will broadcast on its own. When I go into the settings, the broadcast is not checked off, and the security type is changed to a lesser setting from what I keep it at normally (not on WPA2/WPA3 Transition -recommended). If I try to set it back to what I want, the wifi will drop off and on, it still broadcasts, and the security changes again. Does anyone have any recommendations or advice? I called Bell technical support, and they had no explanation. I spoke to a friend in IT, and they said it may be because of the settings for the network to not broadcast, it could make it "glitchy", or it could be due to Bell doing an update. Thank you!

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

DerekB — Wed, 31 Jan 2024 19:15:19 GMT

Even the HH3000 recently re-enabled the wifi, and I am on UPS, so it never reboots... seems to have been a recent firmware update that turned it all back on.

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

dks — Wed, 31 Jan 2024 19:18:34 GMT

Not to my knowledge, no. Wi-Fi will be enabled and you have to log in to the modem to make any customizations. And even when you do, there will still be Wi-Fi channels which are always on for the purposes of Fibe TV. That can't be shut off at all.

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

Vanadiel — Wed, 31 Jan 2024 19:51:44 GMT

I am thinking this is a "feature", but I have read in one of the other threads it's a bug.

For what is it worth, when I fairly recently got a new HH3000, it automatically configured it with all my previous settings, including WiFi SSID and WiFi passwords.

That's why I thought it was a feature and saved your settings for you, to make it easy when you install a new modem and auto configure everything for you.

Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

flying_like_an_eagle — Mon, 11 Mar 2024 12:44:28 GMT

Have had this issue for a while now. The homehub3000 is not used anymore for fiber internet but had issues with it in past for Wi-Fi turning itself on for no reason. This still persists! I have it plugged into an UPS so the unit has not rebooted. When it does turn on it starts giving issues with other Wi-Fi devices in my home and can't remove the modem because it's needed for my home phone. If this is not fixed will have to remove my home phone service and give back the modem.

Re: Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

Vanadiel — Sun, 10 Mar 2024 17:11:42 GMT

Check to see if you lost communication in the modem log. It should not enable itself again unless it's being powered up, or unless there's a firmware update being pushed which typically results in a quick modem reboot.

HH3000 Wifi Turns Itself Back On

bilodeaum — Sat, 13 Apr 2024 01:07:07 GMT

Hello!

I recently bought new wifi routers to get a better coverage in my house. I turned off the wifi on the Home Hub 3000 from the web interface and named my new SSID the same name the Bell one had. The thing is, every few days the HH3000 turns the wifi back on, and when I try to disable it, I get an error "The settings were not saved. Please try again." I then fiddle around until it works. Though today it does not seem to be working. Any idea how to turn the wifi off once and for all and what causes the settings not to be saved?

Thanks!

Re: HH3000 Wifi Turns Itself Back On

WelshTerrier — Sat, 13 Apr 2024 13:43:51 GMT

Good Day & Welcome to the Bell Community Forum.

Your Home Hub 3000 is continuously connecting to the Bell network & is doing a reset. If you are looking to get better coverage throughout your home, I can on suggest adding Bell Wi-Fi Pods. If you add Wi-Fi Pods, this will require your Wi-Fi to be turned on

There is no method or setting in the Bell HH3000 that will allow you to entirely turn your Wi-Fi off. Your HH3000 is used for other Bell services, E.g. Fibe TV, Smart Home, etc.

The only Wi-Fi setting that can be changed is to turn off your Whole Home Wi-Fi in the modem settings.

What are Wi-Fi pods and how do I use them?

https://support.bell.ca/internet/connection-help/what_are_whole_home_wi-fi_pods_and_how_do_i_use_them?

Thank you for posting your question.

Take care.

Re: HH3000 Wifi Turns Itself Back On

bilodeaum — Sat, 13 Apr 2024 12:20:26 GMT

Hi! Indeed I knew and understand that HH3000 is always emitting wifi, I am okay with that. The thing is that I’n trying to turn off « Whole Home Wi-Fi » so my regular devices won’t connect to my HomeHub. It shouldn’t turn itself back on, should it?

home optimization resetting to on

old geek — Fri, 26 Apr 2024 11:29:38 GMT

After troubleshooting devices disappearing on my network.

I have noticed that when I turn off home optimization in order to seperate my network and saving the setting.

The next morning the setting will have changed back to optimize on. When this happens some older devices are no longer available on the overall network.

Any suggestions as to how to keep the optimization mode set to on or off?

Re: home optimization resetting to on

Vanadiel — Fri, 26 Apr 2024 13:28:11 GMT

This is unfortunately a bug in the firmware. Every time the modem reboots, including after remote firmware updates and power outages, it will grab a default configuration that enables Whole Home WiFi....

Hopefully they can fix this bug in the near future, especially since there's no way to actually save your configuration locally so you can at least reload all your settings...