topic Re: Modem - How to do self installation in Internet

Modem - How to do self installation

Tony Schiroso — Sun, 18 Aug 2024 14:20:59 GMT

How do I set up my.modem if the Bell guy left my fibre cable in the other room .

This is going to take awhile for me to setup

Re: Modem - How to do self installation

Vanadiel — Wed, 27 Mar 2024 12:00:38 GMT

A guided explanation of the self installation option is available here.

There's also a video available here.

Re: Modem

Tony Schiroso — Tue, 26 Mar 2024 20:11:08 GMT

The Bell guy made a mistake installing my fibre cable he should have went through the basement to the computer room.

This might take awhile

Re: Modem

BellPatricia — Wed, 27 Mar 2024 13:50:41 GMT

Hey there @Tony Schiroso,

Welcome to the Bell Community 🙂

How is everything going with the self installation of your modem?

Please keep us posted, the Community is here for you if you have any other questions.

- Patricia

Re: Modem

Tony Schiroso — Mon, 01 Apr 2024 20:31:23 GMT

Ok it's done finally figured it out myself

Had another Bell guy to correct the bell fibre wire to the basement towards my computer.

All.good now

Re: Modem - How to do self installation

ONURO — Sat, 17 Aug 2024 23:10:06 GMT

The bell device arrived at my home, but how do I install it?

Re: Modem - How to do self installation

Vanadiel — Sat, 17 Aug 2024 23:23:01 GMT

What is the device that arrived?

Re: Modem - How to do self installation

WelshTerrier — Sun, 18 Aug 2024 00:24:54 GMT

Good Day & Welcome to the Bell Community Forum.

When you placed your order with Bell, did you choose a technician installation or self-install? Which Bell Services are you trying to install? What did Bell send you? The web links below will assist you in completing the self installation.

There is no charge to do the self-install. There is a charge to have a Bell techician visit, set up & install your equipment for you.

What are Bell's current one-time fees?

Should you require further assistance, do not hesitate to reach out once again.You can also contact Bell Fibe TV & Internet Tech support for further guidance, assistance & if need be to arrange for a technician to visit & install your equipement. Call: 1 866 310-BELL (2355)

Take care.

Green coupler

Roquette4040 — Mon, 16 Sep 2024 19:01:23 GMT

When receiving the new modem, the instructions show a green coupler piece to connect the wire in my home to the wire on the new modem, however I was not provided with one. Should this have been shipped to me? Where can I get one?

Re: Green coupler

Vanadiel — Mon, 16 Sep 2024 19:07:13 GMT

If you are talking about the green plastic portion that plugs into the fibre portion of the modem, that is supposed to be put on the end of the fibre cable.

It's not something you can install yourself. An installer would need to come and do that.

Re: Modem - How to do self installation

Roquette4040 — Mon, 16 Sep 2024 19:24:52 GMT

Thanks for the reply. Waiting on help from Bell directly….

Re: Modem - How to do self installation

WelshTerrier — Mon, 16 Sep 2024 22:02:56 GMT

Good Day.

Have a look at the self-install tutorial instructions that I have attached below. Familiarize yourself with the equipment that you have & follow the steps. Select > Service you are installing > Internet. Select > Get Started. From the pictures that you have shown, Select > Optical Network Terminal. Select > Get started.

Now follow the next 13 steps in the tutorial and refer to the video that is also included.

Bell Fibe Services Self Installation | Bell Canada

if the task at hand becomes too onerous, you may need to reach out to Bell Internet Tech support for further assistance and / or arrange for a technician visit to complete the installation for you.

Please call Bell Fibe Internet tech support at: 1 866 310-BELL (2355)

Take care.

Re: Modem - How to do self installation

Roquette4040 — Mon, 16 Sep 2024 22:16:15 GMT

One of the photos I posted above is from the step by step guide you’ve suggested and have already tried to follow. We did not receive/do not have the coupler to connect the cables as described in the steps.

We have someone coming from Bell this week to troubleshoot this issue. Thanks anyway.

Re: Modem - How to do self installation

WelshTerrier — Mon, 16 Sep 2024 23:41:42 GMT

Good Day.

Thank you for your quick reply. it is next to impossible to complete the self-install with some of the parts missing.

Take care & enjoy.

Modem - How to do self installation

Confuser — Fri, 18 Jul 2025 20:01:48 GMT

I am installing a new modem (Giga hub) replacing the 3000 hub. The older hub has 2 DSL connections but the Giga has no DSL ports. Does that mean they are not necessary now?

Re: Modem - How to do self installation

dks — Fri, 18 Jul 2025 20:54:13 GMT

That is correct. They are not required.

Re: Modem - How to do self installation

WelshTerrier — Sat, 19 Jul 2025 12:03:18 GMT

Good Day.

As @dks suggests, they are no longer required,

Please review & follow the instructions that are included in this weblink:

Home Hub 4000 | Giga Hub modem: Complete List of How-tos and Tutorials from Bell

Bell Fibe Services Self Installation | Bell Canada

Take care.