topic Re: Bell Fibe 1.5Gbps intermittent internet in Internet

Bell Fibe 1.5Gbps intermittent internet using TP Link AX6000 router

meni0n — Mon, 01 Apr 2024 12:27:44 GMT

I have been experiencing intermittent internet connection for the past 4 months with my Bell Fibe. Whenever my kids are playing and we are streaming, the ping for their games spikes and the internet just freezes for 30secs to 1 minute. Whenever the kids are home and I am working, the internet would freeze for me as well on my work laptop. I have tried connecting to my router and also the modem itself and the issue still persists. I've had multiple calls to tech support and also change the modem from 3000 to Gigabit and it is still happening. This also happens whether it's wiresless or wired.

Re: Bell Fibe 1.5Gbps intermittent internet

Vanadiel — Sat, 30 Mar 2024 17:03:44 GMT

You could try running Virtual Repair Tool

You might also want to check the modem log. Any error codes on the modem display when this happens?

Re: Bell Fibe 1.5Gbps intermittent internet

meni0n — Sat, 30 Mar 2024 18:32:00 GMT

No modem error does and nothing in the log.

Re: Bell Fibe 1.5Gbps intermittent internet

Vanadiel — Sat, 30 Mar 2024 22:28:58 GMT

I just noticed you mentioned router and modem. Do you have a router in between the homehub and the rest of your network?

Re: Bell Fibe 1.5Gbps intermittent internet

meni0n — Sat, 30 Mar 2024 23:27:01 GMT

I do have a TP Link AX6000 router but like I mentioned earlier, I also got the SSID on the Gigabit modem. When the internet becomes intermittent, it is happening for both the router SSID and the modem one. This is not a router issue.

Re: Bell Fibe 1.5Gbps intermittent internet

Vanadiel — Sun, 31 Mar 2024 16:42:17 GMT

Are you also using DHCP on the TP Link? I am assuming you are using DHCP on the Homehub to establish an IP for the WAN connection of the TP Link.

Re: Bell Fibe 1.5Gbps intermittent internet

meni0n — Sun, 31 Mar 2024 17:34:11 GMT

Yes, DHCP is being used.

Re: Bell Fibe 1.5Gbps intermittent internet

Vanadiel — Sun, 31 Mar 2024 19:02:35 GMT

If you are using your own router, it's best to use ADMZ and turn of whole home WiFi on the home hub.

With your current setup you are doing double NAT. Is each DHCP server setup to have it's own range IP range to hand out, without overlapping ranges?

Re: Bell Fibe 1.5Gbps intermittent internet

meni0n — Sun, 31 Mar 2024 20:18:23 GMT

Home WiFi was turned off. I turned it on to troubleshoot. DHCP ranges are different subnets. I don't see how that would cause intermittent connectivity, given the issue was also happening on the Gigahub wifi, it's definitely not the problem.

Re: Bell Fibe 1.5Gbps intermittent internet using TP Link AX6000 router

Vanadiel — Mon, 01 Apr 2024 14:23:57 GMT

It can cause awkward issues when using 2 DHCP servers with a different IP range on the same network, especially when using a router behind a router. It's always best to use a single DHCP server.

You could try using the TP Link as a switch, to troubleshoot this a bit further.