topic Re: Why wont my home hub 3000 recognize my bell wifi pods in Internet

Wi-Fi Pods not showing in MyBell - Cannot connect

VB23 — Sat, 21 Sep 2024 14:20:51 GMT

Hello,

I've read through a bunch of posts about issues with connecting to the wifi pods provided by Bell. I have 4 that the tech provided when I had our internet installed. I read that the serial numbers on the pods need to be registered or recorded by Bell (can't remember if that is the correct wording). The pods don't show up in myBell account, so is that the issue with why they are not showing up or do I need to call in? Was hoping to figure it out without having to call in. Thanks for any tips/tricks/advice!

Re: Wifi Pod Issue

Vanadiel — Tue, 02 Jan 2024 22:31:23 GMT

I don't think they have to show up on Mybell. Could be wrong on that.

Did you try using the Bell WiFi app to add them? How to add pods

Re: Wifi Pod Issue

VB23 — Tue, 02 Jan 2024 23:59:38 GMT

Hi, and thanks for your reply.

I did download the wifi app and followed the instructions on how to add pods and none show up in the app.

Re: Wifi Pod Issue

Vanadiel — Wed, 03 Jan 2024 00:20:57 GMT

I remember there was a posting a while ago about someone who purchased the pods from the previous owner and there was something about that not being supported.

So maybe they do somehow have to be tagged to your account. I would like to think the Bell technician would have been able to do so.

Maybe someone who had a pod can provide some more information, but I have not been able to find any information on pod registration with Bell prior to using the pods.

pod is not connecting

germ237 — Tue, 30 Jan 2024 12:59:48 GMT

my pod is not connecting

Re: pod is not connecting

Vanadiel — Tue, 30 Jan 2024 14:35:55 GMT

You might want to check out this tutorial on how to install a pod: Bell pod installation

Connecting Wi-Fi Pod Issue

Tbone — Thu, 18 Apr 2024 11:31:46 GMT

Why wont my home hub 3000 recognize my bell wifi pods

Re: Why wont my home hub 3000 recognize my bell wifi pods

Vanadiel — Thu, 18 Apr 2024 00:34:53 GMT

Are they registered and showing up on your mybell profile?

For detailed instructions and general troubleshooting tips, see here.

Re: Why wont my home hub 3000 recognize my bell wifi pods

Tbone — Thu, 18 Apr 2024 01:40:15 GMT

No, nothing at all

Re: Why wont my home hub 3000 recognize my bell wifi pods

Vanadiel — Thu, 18 Apr 2024 02:06:58 GMT

At what point below are you stuck?

Search for Bell Wi-Fi in the app store for your mobile device.
Download and install the app.
Open the Bell Wi-Fi app and log in using your MyBell username and password. Get help logging in to the Bell Wi-Fi app.
Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with the pods during setup.
Plug your pod in a power outlet. If you have more pods, plug them around your home. The empty hexagons indicate how many pods you can plug in.
Keep your mobile device near the pod as you plug it in. The Bell Wi-Fi app will confirm when it's connected.

Re: Why wont my home hub 3000 recognize my bell wifi pods

Tbone — Sat, 21 Sep 2024 14:21:43 GMT

Step 6, my phone can sit beside pod for quite a long time, and never connects. I'm in the exact same situation as @VB23, had internet installed, tech left me 4 pods, and have tried multiple times, without success

Re: Why wont my home hub 3000 recognize my bell wifi pods

Vanadiel — Thu, 18 Apr 2024 16:29:25 GMT

If the pod is close to the modem, the only thing I can think off is that the pod is not registered with Bell.

Do the 4 pods show up in your Mybell portal? My understanding is that without them being registered with Bell they will not work.

This guide has some more details on setting them up.

Re: Why wont my home hub 3000 recognize my bell wifi pods

trolley — Thu, 19 Sep 2024 23:12:39 GMT

I'm in the same boat here. I used to have a HomeHub 2000 with two pods that worked fine. I upgraded my plan and got a Giga Hub and a 6E pod and the pod worked for a while, then stopped working.

I called support and they replaced it, and the replacement doesn't work either. It just sits with either a pulsing white light, or sometimes a blinking white light that blinks short-long-long-short.

Tech support confirmed the S/N multiple times, and can see the name I gave the pod, but it's Offline in the Bell Wi-Fi App no matter how close it is to the Giga Hub.

I even tried plugging it in with ethernet and it still doesn't work.

Re: Why wont my home hub 3000 recognize my bell wifi pods

Vanadiel — Fri, 20 Sep 2024 19:23:22 GMT

Apparently they have to show up on your Mybell profile for them to work.

Apparently it can take multiple days for them to actually show up on your profile.

If they don't show up on your Mybell profile by now, I would give tech support a call as I am sure they can work that out for you.

Re: Why wont my home hub 3000 recognize my bell wifi pods

trolley — Fri, 20 Sep 2024 20:21:31 GMT

Under Features on my Internet service profile I have:

Wi-Fi pods

Wi-Fi 6E Pod x 1

Re: Why wont my home hub 3000 recognize my bell wifi pods

BellPatricia — Sat, 21 Sep 2024 14:39:49 GMT

Hey @trolley

Thanks for reaching out to the Bell Community 🙂

Interesting, as you mention that the Pods worked for some time before this issue started.

Were there any changes to your set up before you noticed the Pods go offline?

We recommend following the step by step on our support page: Troubleshooting my Whole Home Wi-Fi pods under the section: My pod is offline.

If you are still having trouble after following those steps you can also try a Factory reset on your modem. How to reset my Home Hub 4000/Giga Hub modem to factory settings

Keep the Community posted, and let us know if you still need any help afterwards.

@BellPatricia

Re: Why wont my home hub 3000 recognize my bell wifi pods

trolley — Sat, 28 Sep 2024 16:02:46 GMT

I was sent yet another new pod that also didn't work. This time when I called tech support the agent remotely factory reset my Giga Hub and it started working, so there appears to have been something wrong with the Giga Hub itself.

Re: Why wont my home hub 3000 recognize my bell wifi pods

trolley — Fri, 04 Oct 2024 01:56:35 GMT

Unfortunately the problem is back. The pod worked for about a week then disappeared from my wi-fi app, and trying to add it again told me it wasn't associated with my account.

Another call to tech support and it's back in the wi-fi app, and offline again. They want to replace it again, after I wait for 24 more hours. I'll try the replacement one more time and give up on using one if not.

Re: Why wont my home hub 3000 recognize my bell wifi pods

BellPatricia — Fri, 04 Oct 2024 19:23:18 GMT

Hey @trolley, thank you for keeping the Community in the loop.

We would like to take a closer look and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia