topic Re: No internet on bell giga hub on Windows clients (wired or wireless) but all apple and android products work in Internet

Cannot connect to Wi-Fi

encar03 — Tue, 21 Nov 2023 12:55:30 GMT

why my bell modem Giga hub cannot detect my wi-fi connection on my computer

Re: Blocking my wifi connection

BellNick — Mon, 27 Feb 2023 21:40:32 GMT

Hi there @encar03
Thank you for your post and welcome to the Community.
Do you have other devices that detect your WiFi?
Is your WiFi on your computer turned on?
Looking forward to hearing back.

Wifi not showing on laptop

Chevydave — Wed, 01 Mar 2023 20:56:38 GMT

Changed to bell yesterday. Have the hh4000 on the 1.5gb plan. All my other devices recognize the bell wifi except my laptop. All was working fine before the switch. I haven't changed any settings. Help

Re: Blocking my wifi connection

Chevydave — Thu, 02 Mar 2023 19:50:27 GMT

Hi nick.. All my other devices 2 cell phones a tablet and a gaming console have all recognized and are on the wifi. Only the laptop will not detect my wifi

Re: Wifi not showing on laptop

ZaneP — Thu, 02 Mar 2023 21:09:51 GMT

Hi @Chevydave

How old is your laptop? Have you tried to update the network drivers?

When we switched to Bell, the only device which couldn't see the Bell SSID was an aging HP laptop. It had no problem seeing the SSID from our previous modem.

I tried everything, but couldn't get a wifi connection. So I gave up, bought a D-Link AC1300 Nano usb adapter from The Source, and disabled the built-in wifi adapter.

The laptop saw the SSID, and I logged it in. Problem solved. Perhaps this will work for you.

(FYI: as a Bell customer I got a discount at The Source. Info here:https://www.bell.ca/bell-advantages).

Cheers,

ZaneP

I don't work for Bell

Re: Wifi not showing on laptop

Chevydave — Thu, 02 Mar 2023 22:27:00 GMT

Thx for the tip. Laptop is about 7 yr old. Shouldn't make a difference really as my cell phone is a Samsung s8

Re: Blocking my wifi connection

Yo_its_Jaron — Fri, 03 Mar 2023 16:31:57 GMT

It really sounds like the laptop's wifi spec is the issue.

Samsung S8 has 802.11 a/b/g/n/ac or WiFi-5. If your laptop is cheaper, it might only have had 802.11g despite only being about 7 years old.

Re: Blocking my wifi connection

ZaneP — Fri, 03 Mar 2023 16:45:26 GMT

Hi @Yo_its_Jaron

This was the problem with the HP laptop I wrote about. It was 802.11g. @Chevydave may have the same issue.

Laptop can't find my wifi

Mas_ANJ — Wed, 10 May 2023 00:55:32 GMT

I just installed a Giga hub router instead of my old Home hub 3000 router, as I upgraded my internet to 8GB. But the problem is that my laptop can't discover and show my new wifi, while it shows the neighbors wifis. However, at the same time my iphone is able to show and connect to the new wifi. Of course, it sounds like a problem with my laptop. Any idea or advice? Thanks.

connecting to laptop

geot — Wed, 17 May 2023 21:29:56 GMT

I cannot see my bell wifi name on the wifi list (this is on my laptop) and hence cannot connect to internet.

Kindly advise.

Thanks

Unable to find wifi in laptop

Herat — Sat, 05 Aug 2023 17:01:38 GMT

Hi,

I recently changed my home wifi to bell and cant see my network in the wifi list, I deleted the network drivers and re installed it but that didn’t solve the problem too. My previous company wifi was very much visible. I can see all other 2.4ghz and 5ghz networks but not my bell wifi. Can someone please help.

Some devices connect, some do not

Wesley1234 — Thu, 02 Nov 2023 17:53:44 GMT

Some of my devices connect to the wifi, and some do not. I have reset my computer and modem. Is there anything else I should be doing? My computer will not connect. I have moved it closer to modem and router. What else should I do?

Re: Some devices connect, some do not

Vanadiel — Thu, 02 Nov 2023 18:30:29 GMT

Check the band you are connecting with. Some of your device might not be capable to connect to a 5 Ghz band.

Re: Some devices connect, some do not

Yo_its_Jaron — Fri, 03 Nov 2023 00:06:58 GMT

Is it the new/newer devices that can connect and the old/older devices that cannot?

Devices between 2003-2008 would be on WI-FI 3 (802.11g) and Wi-Fi 6/6e (802.11ax) modems don't support the 'g' protocol as it's not nearly as fast.

Internet

Kavinga — Fri, 17 Nov 2023 15:49:52 GMT

Hi I can’t connect my bell internet to my laptop,my bell connection not appear in the wifi list ,I try my best to connect but still I can’t do it,all other wifi connection are appearing the list but not my connection,but it shows in my phone and television,it normally work with other components but not with the laptop…

Connectivity

Rayk1 — Fri, 17 Nov 2023 17:10:04 GMT

My desktop pc with windows 10 will not connect wirelessly to the Giga hub. All other devices in the home see the network and connect. I have done everything I can without an internet connection, the original TPLink adapter connected to the DSL I previously had without problems.

Wifi can’t access on some devices

Peace — Sun, 19 Nov 2023 03:41:32 GMT

I rebooted my modem , even factory reboot but still not getting wifi to three devices, as Bell Tech also don’t know how to fix the issue ,

all other devices connected to wifi but three

Re: Wifi can’t access on some devices

WelshTerrier — Sun, 19 Nov 2023 11:17:36 GMT

Could you please provide some further details?

Which modem do you have? How many devices are connected to your modem? The three devices that will not connect, what are they? E.g. Manufacturer, cell, PC, speaker, model, etc. Are they up to date in terms of OS, iOS, apps, software, firmware, etc.? Have you done a complete power off & on of these devices?
What do you see when you try to connect? Signal strenght? Any obstructions or barriers? Walls, floors, distance, etc.

Looking forward to hearing from you.

Major issues with connecting to wifi

ARGH — Tue, 21 Nov 2023 00:31:58 GMT

Why is it that connecting to the wifi is so difficult. Never had this issue with the other company and they were much better. Always working, very fast. But BELL is not what I was told it would be. Faster, better with no issues. So tell me what is wrong. Why can’t my computers connect to the wifi and they can only connect to the stupid slow extender we have for the camera that’s outside?!? Help me!!

Re: Wifi can’t access on some devices

Peace — Tue, 21 Nov 2023 12:59:12 GMT

Samsung tv , iptv and s8 all three devices was connected but all of sudden disconnected, turn of many times, signal on the phone comes with exclamation mark , it find the internet but no internet

modem 3000