topic Intermittent dropped internet connection on Fibe network Gigahub in Internet

Intermittent dropped internet connection on Fibe network Gigahub

Zeronadanil — Fri, 26 Apr 2024 17:37:21 GMT

I switched from DSL to Fibe and my DSL service has been very stable. Since switching to Fibe I have these issues:

* my VPN is disconnected frequently

* real-time gaming connection is interrupted and after a few seconds is restored (no VPN)

* the TV service has glitched out on occasion

Since this issue did not exist on DSL it is likely something on the Fibe network. I did reboot my Gigahub, called customer tech support and they were not able to identify the issue. Everything else is working great just the network connectivity is the issue. I have done a traceroute to various IP's and noticed that the on the 142.124.127. network various IP's have >60% packet-loss. One problematic IP a lot of my traffic is routed to is 142.124.127.165 (67% packet loss).

I am a Network Admin working from home and having these types of issues disrupts my work.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Vanadiel — Fri, 26 Apr 2024 17:58:08 GMT

Any errors on the modem display?

Any errors logged in the home hub modem logs?

Packet loss to routing points is not uncommon as they might not always respond to ICMP requests.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Zeronadanil — Fri, 26 Apr 2024 19:52:36 GMT

I have one error on the modem log:

2024-04-26 13:40:05 - ERR IGMP IGMP group removing failed (239.0.xx.xxx)

Just a single error doesn't explain why my connection keeps getting dropped. Some warnings:

ppp0:Request for a new authenticated connection

Re: Intermittent dropped internet connection on Fibe network Gigahub

Zeronadanil — Tue, 30 Apr 2024 01:37:25 GMT

Logs show just my LAN port to my windows 11 drops and then a few seconds later is restored 12 seconds later is dropped again. Quite likely an issue with my onboard LAN ethernet/driver. I will switch network devices and see if that makes a difference.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Vanadiel — Tue, 30 Apr 2024 01:50:42 GMT

You can try another port on the hub also. Or another CAT cable. Could be a faulty port or cable.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Zeronadanil — Tue, 30 Apr 2024 02:17:03 GMT

Everything was working fine on my DSL modem but just in case I swapped the CAT6 ethernet and didn't make a difference. Switched from the 1G port to 10G and the problem did not go away. I read a reddit post someone with the exact same motherboard using Windows 11 had the same issue (ASUS Rogue Strix 690-F - LAN is Intel l225-V). He said he updated the LAN driver and that fixed the issue. It hasn't happened in a couple of hours... lets see if that was the fix?

Re: Intermittent dropped internet connection on Fibe network Gigahub

Vanadiel — Tue, 30 Apr 2024 12:52:29 GMT

Asus usually makes good products, and if there is an issue they tend to be on top of it for sure.

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Daveyboy — Sat, 19 Apr 2025 03:58:25 GMT

I'm experiencing the same frustrating issue. On my second gigahub and done all the resets instructed by bell support. Support last night wanted to charge us $75 for tech visit. We just want a reliable service and at this point we’re feed up and are lookibg to switch to rogers unless Bell takes this matter serious.

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Zeronadanil — Sat, 19 Apr 2025 13:03:11 GMT

My problem ended up being my ethernet rj45 cable. Do not use a CAT 7 cable I recommend CAT 6a or CAT 8 especially when using the 10G port.

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Daveyboy — Sat, 19 Apr 2025 14:50:59 GMT

Thanks @Zeronadanil

I double checked and I'm already using a cat6 cable. I think its a firmware issue maybe switching to a aftermarket router is best?

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

BellNick — Mon, 21 Apr 2025 18:51:44 GMT

Hi there @Daveyboy
Thank you for your post and welcome to the Community.
Are you able to elaborate on what issues you're experiencing with your connection?
Is your Wi-Fi, ethernet or both connection types experiencing issues?
Are there any error codes or messages that appear on your modem when you notice the issue?
Do you have any third party equipment connected such as a router? If so, does the issue occur without it connected?
Are you renting any Bell Wi-Fi pods and if so, how are they connected?
Do you have any SSID's that are similar to yours? If so, we'd recommend changing your SSID to something different.
Are all devices impacted or only specific ones (if specific, can you share which ones)?
Looking forward to hearing back.

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Daveyboy — Tue, 22 Apr 2025 15:53:37 GMT

Are you able to elaborate on what issues you're experiencing with your connection?
- Connection continuously disconnects and then re-establish itself overtime
Is your Wi-Fi, ethernet or both connection types experiencing issues?
- All connections including Fibe tv services lack or disconnect
Are there any error codes or messages that appear on your modem when you notice the issue?
- Never noticed any error codes
Do you have any third party equipment connected such as a router? If so, does the issue occur without it connected?
- I only have a third part switch and two access points. I'm on my third Gigahub which a tech installed a couple days ago. I've already experienced a wifi connection drop so I'm sure the issue will continue.
Are you renting any Bell Wi-Fi pods and if so, how are they connected?
Do you have any SSID's that are similar to yours? If so, we'd recommend changing your SSID to something different.
- No I kept the default bell SSID
Are all devices impacted or only specific ones (if specific, can you share which ones)?
- All devices

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

BellNick — Tue, 22 Apr 2025 19:21:11 GMT

Hi there @Daveyboy
Have you tried removing your third party equipment from your setup to see if the issue persists?
Have you checked your list of available Wi-Fi networks to see if there are other connections available that are similar to your SSID? If so, If you have likewise or identical SSIDs showing, this can cause issues which is why we would recommend changing your SSID name(s).

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Daveyboy — Wed, 23 Apr 2025 16:28:59 GMT

I can't remove my ethernet switch otherwise it will disconnect the majority of the ethernet connections throughout my house. The access points are just WIFI extenders so I don't see how they could be causing the service to go down. There is only one SSID showing throughout my office.

Re: Ongoing Internet Connectivity Issues with Bell – Anyone Else Facing This?

Vanadiel — Wed, 23 Apr 2025 17:15:49 GMT

Is the disconnection from the internet, or an actual disconnection between the device and the switch?

If you-disconnect again, try to log into the modem using a wired connection and see if you can reach the modem log in page.

home hub login page

You could do a speed test also if it logs you in, but I would start with the login first.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Zeronadanil — Wed, 23 Apr 2025 17:23:21 GMT

The GigaHub has a connection test. That's a good one to run to see if there is an issue from your Gigahub to the internet. My issue was really annoying because the internet kept disconnecting from my Gigahub to my PC using ethernet even after I replaced the ethernet cable and network card and upgraded firmware and drivers on my motherboard. The issue ended up being is that I used a flat CAT6 cable for some reason my GigaHub didn't like that cable, I tried a couple. What fixed the issue was when I bought a CAT8 cable. Now I don't have this disconnecting issue anymore.

I use my own ethernet switch and I use my own mesh wireless which is better than what the GigaHub provides. TheGigaHub has a built in connection test - that's good to run. Also has a log, it showed me which ports were disconnecting and it was always my CAT6 cable port.

Re: Intermittent dropped internet connection on Fibe network Gigahub

Vanadiel — Wed, 23 Apr 2025 17:43:20 GMT

If you use the 10 Gbps port on the gigahub and connect using a 10 Gbps ethernet card, you could indeed have an issue using a CAT6 cable. It depends a bit on the length and the "source" of the cable.

I would recommend a cable from a reputable company.

Here's a list of CAT cables and their rated speeds, and limitations.

Re: Service disruption

DONALDT — Mon, 22 Sep 2025 13:10:34 GMT

I had a similar issue on my Bell Home Hub 4000. If you have any, try removing any USB devices you have plugged into the Home Hub...then reboot. Bell pushed a firmware update late in August 2025, that caused the issue for me.

Re: Intermittent dropped internet connection on Fibe network Gigahub

MRJ — Sun, 26 Oct 2025 20:23:26 GMT

Hey Anonymous,

I have been going on with the same issue since march of this year and i have gotten 8 new modems and 2 techs and one of the 2 didn't even register the notes for what he did which was nothing but replace the modem and tell me its my enviroement that is causing the issue. So lets back track to March /2025 all is working well and one day im working from home and i get disconnected 4 times in like 3 hours and i didnt think of an issue was happening as the modem was back online and all was ok. Next day disconnected 15 times in a span of 4.5 hours and thus i called bell they said all was ok and that they have rebooted the modem and also did an update on the modem.well this has been the same answer and i mean tech and case managers. They have replaced my modem 8 times including now sending me the new Giga Hub 2.0 as they said it will fix all my issues. Well has it no, my security system goes off line at all hours of the day after the network goes offline and rings back online. The Case manager said they have no abiliy of fixing anything and no other team that they can escalate the issue to but an onsite tech which is so disturbing as they keep this up and i will have totalled the largegest number of calls to the Bell Support line. My issue is both Wi-Fi and ethernet connection and no its not the modem as this is what was advised by the last tech that was at my house a week ago and stated this is a network config issue with the device / account. The case manager didnt know anything about that but hey i gave him the tech's cell number and tild him to call him and get him to explain the finding as im not doing the work anymore. I have been dealing with this for 9months and after reading your post im going to reach out to CCTS (Commission for Complaints for Telecom-television Services) as it seems to be that beel doesnt care abotuits clients issues once they have the account on the books and they will find any way to just advise clients if you have a network issue reboot the modem. I will say thats not a fix for all and this case its not and this issue like your seem to be a bigger problem and by the sounds its someone not doing the right job higher up on the tech support / infrastructure later.

Extra info:

- No Bell Pods

- Issue on both wifi and ethernet connection

- no error codes on the modem screen and for the log ont he modem its pathetic when comes to providing details. I have seen other modems including Bells first Home Hub modem use to provide better info for troubleshooting

- SSID is unique

- All devices connected are getting disconnected and no chnage to the list of devices i have had. The number and type of device are the same since the day i got Bell Fibe at the resident and the same since March when the issue started

Re: Intermittent dropped internet connection on Fibe network Gigahub

BellPatricia — Mon, 27 Oct 2025 15:14:19 GMT

Hi there @MRJ

Thank you for taking the time to reach out to us in the Bell community. We would like an opportunity to dig into this a bit more. I have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia