topic Re: Can't log in with wi-fi extender in Internet

Can't log in with wi-fi extender

rgoodwin — Tue, 07 May 2024 16:10:49 GMT

I purchased a wi-fi extender some time ago. Had no problem with installation or connection. Recently upgraded to Fibe with the Giga Hub modem. I repeated the installation and you can see the extender on the network list. However when I try to log in any device, it keeps coming up with "wrong password". I can log in directly, but not through the extender. Am I missing some setting on the modem?

Re: Can't log in with wi-fi extender

Vanadiel — Tue, 07 May 2024 16:22:08 GMT

Is this a Bell pod, or third party extender?

Re: Can't log in with wi-fi extender

rgoodwin — Tue, 07 May 2024 17:18:36 GMT

It is third party. Worked fine with my previous modem but not the new one

Re: Can't log in with wi-fi extender

Vanadiel — Tue, 07 May 2024 17:52:10 GMT

They typically have a setup procedure to connect them to an existing network. Did you redo the setup on the extender?

Re: Can't log in with wi-fi extender

rgoodwin — Tue, 07 May 2024 20:48:20 GMT

It's already connected to my network. I can see it on the list. When I enter my existing wi-fi password, it says it's wrong. I can log in directly to my wi-fi but not through the extender.

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 00:29:09 GMT

How is this extender hooked up to the home hub?

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 03:00:20 GMT

The conventional way, connected through the WPS. All the LEDs on the extender are green, except for the device one because I can't log in. When I look at the available network list I see:

BELLxyz my network

BELLxyz_2GEXT 2.4 GHz extender ch

BELLxyz_5GEXT 5 GHz extender ch

My wi-fi password does not work through the extender even though it is clearly connected to the hub. As I said previously, I did not have this problem before the change.

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 14:49:23 GMT

It would depend on the WiFi password of the extender. It will not use the same WiFi password as the Bell home hub.

It should have it's own WiFi password.

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 15:11:52 GMT

No, it does not. It uses my existing wi-fi password. That's how it worked with my previous modem, not this one.

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 15:24:52 GMT

What's the brand name and model # of the extender.

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 16:39:37 GMT

NETGEAR AC750 Model # EX2800

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 17:19:00 GMT

You might want to consult the manual: Manual

It would not be a bad idea to reset the extender to factory default and redo the setup.

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 18:38:39 GMT

I have done all that, including resetting multiple times. All I get is "Check password and try again"

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 18:47:35 GMT

Use the Netgear assistant to access it and follow the instructions as per page 12 of the manual.

You should be able to log in that way and set it up. You must have the wrong password somehow.

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 20:32:59 GMT

I can't do that because I can't connect to it. I only have 1 password

Re: Can't log in with wi-fi extender

rgoodwin — Wed, 08 May 2024 21:02:10 GMT

I have posted the same question to Netgear

Re: Can't log in with wi-fi extender

Vanadiel — Wed, 08 May 2024 22:41:24 GMT

They will be able to better assist you.

Re: Can't log in with wi-fi extender

rgoodwin — Thu, 09 May 2024 13:20:12 GMT

Just to let you know, it works now. After doing a factory reset, installing a firmware update and going through a setup I didn't have to do before I can now connect a device 😁

Re: Can't log in with wi-fi extender

Vanadiel — Thu, 09 May 2024 17:47:15 GMT

Excellent, glad to hear it's all working well now.

Re: Can't log in with wi-fi extender

amigneron — Thu, 15 Aug 2024 16:26:43 GMT

Hi. I have the same issue with a Dlink wifi range extender. I did factory reset the extender a couple of times. It does connect to the modem but I can't connect my accessories to the Dlink wifi because it says Incorrect password. How did you do a firmware update? On the modem or the extender? I don't know how to do a firmware update on the extender. Hope you can help because I wish I would not have to buy a Bell bot or different wifi extender model if I can make mine work. I have a Dlink wifi extender 1330 and a Giga Hub modem. Thanks!