topic Bell email blocked images in Internet

Email defaulting to "block all images"

Brenda1 — Wed, 15 May 2024 21:02:36 GMT

My e-mail keeps defaulting to "block all images". I can't get it to stay with "show all images".

Re: e-mail images

BellPatricia — Thu, 30 Nov 2023 13:30:49 GMT

Hi @Brenda1,

Welcome to the Bell Community, and thank you for reaching out.

Can you clarify if you are selecting 'Allow all images' or 'Allow from my contacts only'?

Which device/browser are you using, and can you test to see if this happens on a different device/browser?

When changing the setting please also be sure you select Save (bottom right side).

Let the Community know if this continues to happen.

- Patricia

Problem with the image display setting on my e-mails.

MartyT — Sun, 03 Dec 2023 20:24:37 GMT

My webmail is randomly blocking images in my e-mails. I have reset the option several times and still get the blocked image and "show image" option adjacent to the body of the message. If I check the settings the are either "allow all images" or I tried "allow all except SPAM". This has been going on for about a week. Any solutions for the issue?

Re: e-mail images

JR2 — Mon, 04 Dec 2023 15:55:59 GMT

Same thing happening to me. Tried different browser, cleared my browsing etc and it is still the same.

Where are you Bell support?????

Re: Problem with the image display setting on my e-mails.

BellPatricia — Tue, 05 Dec 2023 20:44:30 GMT

Hi there @MartyT & @JR2,

Welcome to the Bell Community, and thank you for reaching out.

Can you also please share which device/browser you are using, and let us know if this is affecting more than one device/browser?

- Patricia

Re: e-mail images

MartyT — Tue, 05 Dec 2023 19:52:31 GMT

I have been using Edge when browsing and tried several "Allow all images" and "Allow all except SPAM". If I check the settings the option may still be highlighted, or like this morning it had switched to "Block all". It is really quite random and very annoying.

Re: Problem with the image display setting on my e-mails.

JR2 — Tue, 05 Dec 2023 21:59:55 GMT

I am on a laptop that I use all the time. I usually use Google to access my e mails but I also tried Edge and the same thing is happening. As Marty said it happens randomly but it is mostly everyday

Re: Problem with the image display setting on my e-mails.

BellPatricia — Thu, 07 Dec 2023 16:03:54 GMT

Good day @MartyT & @JR2

We'd like an opportunity to take a closer look, and have sent you both a private message,

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Emails Not Loading Properly

CherryG46 — Fri, 08 Dec 2023 19:06:41 GMT

Since yesterday, any email I have (new or old), suddenly doesn't show anything other than the typing in them. Where a picture or logo should be, it is showing an envelope. Emails on my ipad/iphone are fine, just my desktop is this way. I haven't changed any settings. Any ideas??

Re: Emails Not Loading Properly

BellPatricia — Mon, 11 Dec 2023 19:00:13 GMT

Good afternoon @CherryG46,

Welcome to the Bell Community.

Can you share which browser type you're using to access your Bell email on your Desktop? Are you using a third party email client on your iPad/iPhone or a web browser as well?

Please also check your email settings to verify if 'Allow all images' is selected.

Keep the Community posted,

- Patricia

Re: Email defaulting to "block all images"

JR2 — Wed, 13 Dec 2023 16:40:16 GMT

My e mail quit doing it for awhile, but now it has started again. It seems to be random happening only some of the time. Is the Bell e mail team doing anything about this? This is obviously not an individual problem

Re: Email defaulting to "block all images"

JR2 — Thu, 14 Dec 2023 14:28:31 GMT

Further to yesterday's message sometimes when I try to go into settings and change it back to allow all messages it will not let me. I can only click the show image in the message itself to make it work.

Re: Email defaulting to "block all images"

BellPatricia — Thu, 14 Dec 2023 16:27:31 GMT

Good day @JR2,

We want to continue to work on this with you, and we invite you to get back to us in our current conversation via private message.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Email defaulting to "block all images"

JR2 — Thu, 14 Dec 2023 16:59:41 GMT

see my other message in private messages

Re: Problem with the image display setting on my e-mails.

evermore — Fri, 15 Dec 2023 19:34:05 GMT

I reported the same problem a while ago and am still having the problem. Emails do not show images. I go to Settings and tick off Show all images and then save it but it reverts back to block images. I am using a PC running Windows 11 and Goggle as my browser. This problem only started a few weeks ago.

Bell always tries to blame the user for the problems instead of trying to resolve the issue. I try not to call Bell Support as they usually are useless.

Re: Email defaulting to "block all images"

MartyT — Wed, 20 Dec 2023 13:20:39 GMT

There is a fix, nobody at Bell has blamed me, the user, and have been nothing but helpful. I have not had the issue for several days, since @BellPatricia's colleagues did their thing. It is annoying, but apparently fixable! Give the experts some time.

Re: Email defaulting to "block all images"

Stormyx — Fri, 15 Dec 2023 20:46:30 GMT

Hi all this is still happening. The fix must not work for all yet. Still waiting to get my email images back 😱

Re: Email defaulting to "block all images"

BellPatricia — Fri, 15 Dec 2023 21:07:41 GMT

Good evening @evermore & @Stormyx,

Thank you for reaching out to the Bell Community.

We have sent you each a quick PM so we can help. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Problem with the image display setting on my e-mails.

JR2 — Wed, 20 Dec 2023 13:20:13 GMT

I have had the same problem with Bell support, so I tried this venue for the first time. Although a little tedious and not instant, mine seems to be fixed as well thanks to @BellPatricia's follow up

Re: e-mail images

Brenda1 — Wed, 20 Dec 2023 00:32:49 GMT

I'm sorry to say, that my issue, regarding the images in my e-mail messages not appearing, has not been resolved. Clicking on the "allow all images" button and "saving" does not work.