topic Home Hub 3000 - Access Control in Internet

I lost parental control menu on my modem

JK1 — Thu, 30 Nov 2023 01:27:43 GMT

I used to have parental control when i access my modem with ipaddress/dashboard. Suddenly I lost the ability. any idea? bell wifi app does not work, even after multiple timeout settings the TV still runs with full internet.. any idea?

Re: I lost parental control menu on my modem

WelshTerrier — Thu, 30 Nov 2023 12:57:55 GMT

Are you using the current Wi-Fi app? Is your device compatible with current Wi-Fi app? Is it up to date? Please verify this before proceeding.

If they are compatible, then you should be able to control internet usage from within the app? Which modem do you have? Devices?

Let's try the following:

Rebooting all of your equipment & devices by powering everything off completely by removing the power cord on each receiver & your modem.
Plug your modem back in after waiting 30 seconds. This can 5-7 minutes for the modem to reconnect back to Bell.
Once it is fully working, lights stop flashing, plug your receivers in, one at a time.
Turn on your TV & wait for the Bell Logo & the receiver to connect.. This can take 2-3 minutes.
Reboot any other devices you have by a full power off / on making sure the iOS / OS & apps are up to date with the most current software.

If after completing these earlier steps & you are still encountering issues, you should contact Bell Fibe Internet tech support at: 1 844 310-SURF (7873)

Re: I lost parental control menu on my modem

MAY24 — Sat, 11 May 2024 01:38:07 GMT

I have the same issue

Called the tech service line as recommended

They updated the software for my modem but was still no longer able to access parental control

They directed me to use the controls on the WiFi app and when I indicated that they don't work at all was then directed to reach out to the support on this forum as there is nothing they can do

This is very disappointing given all the monthly fees I pay Bell

Re: I lost parental control menu on my modem

MAY24 — Sat, 11 May 2024 01:44:19 GMT

Have tried the above

Also unable to initiate controls on multiple portable devices such as Chromebooks and phone

The wifi app shos the device is blocked but I can easily access the internet from the devices

Re: I lost parental control menu on my modem

BellNick — Mon, 13 May 2024 15:35:12 GMT

Hi there @MAY24
Thank you for your post and welcome to the Community.
We would recommend checking out another ongoing thread titled Bypass Parental Controlto see if that may be of assistance.
If you have any further questions, please do not hesitate to contact the Community.

Home Hub 3000 - Access Control

MWM79 — Thu, 16 May 2024 22:34:00 GMT

Why did my access control get removed from my Home Hub 3000 recently? In 2022 /2023 I had the access control listed on the home page of my modem dashboard, but now it says I need to go into an app called Bell WIFI. The Bell WIFI app won't let you created schedules on devices connected to my guest wifi. How do I go about getting the Access control back on my main dashboard when connecting to the Home Hub 3000? or how do you create a schedule on the guest wifi via the Bell WIFI App?

Re: Home Hub 3000 - Access Control

WelshTerrier — Fri, 17 May 2024 09:46:23 GMT

Good Day & Welcome to the Bell Community Forum.
Access Control is no longer available on the HH 3000. It was replaced with the Bell Wi-Fi app. The Wi-Fi app will only control devices that are connected to your Primary Wi-Fi network.

Devices connected to the Guest Wi-Fi network can only connect to the Internet. You can not control & set up schedules for guests. You can only control access to the Guest Wi-Fi network by turning this feature on or off in Manage my Wi-Fi within the modem settings. Once turned on, access & usage is controlled by password only.

Thank you for posting your question.

Take care.