topic Deleting emails in Internet

Bell Webmail - Cannot delete an email from my inbox

MV — Thu, 22 Aug 2024 15:17:10 GMT

Hello,

I having issue with a specific email, that I'm unable to delete and it keeps coming back. its an auto-reply message from meeting invite. I tried forwarding it to my wife's (bell.net) and its now doing the same thing to her email inbox.

I also am getting errors on my trash folder as well (unexpected error has occurred) and (webtop error) can someone help us delete this problematic email in webmail.

thanks

New WebMail

Paul-K — Fri, 30 Dec 2022 18:11:29 GMT

Why does my Bell WebMail Inbox show a (-1) new messages? How did it get to that state and is it correctable? I have logged on and off multiple times to try to reset it.

Re: Bell Webmail - 1 mail in a loop and cannot delete it from my inbox

BellNick — Fri, 30 Dec 2022 20:39:12 GMT

Hi there @MV
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: New WebMail

BellPatricia — Thu, 22 Aug 2024 15:19:08 GMT

Hi there @Paul-K, thanks for your post and welcome to the Bell Community.

That is strange for sure! Can you share when -1 first appeared beside your Inbox folder?

What type of device (make/model) & browser are you using (Chrome, Edge, Safari), and does this persist if you log in using a different device/browser?

We also recommend that you try clearing cookies and caches, and then log back in to see if -1 still appears.

If you continue to have any trouble after trying those steps we would like to review this further, and will need to reach out to you via PM to gather a bit more information.

Keep the Community posted.

@BellPatricia

Re: New WebMail

Paul-K — Sun, 01 Jan 2023 15:33:13 GMT

Hi Patricia,

I have done the things you suggested... the problem remains... I noticed it on December 30th or thereabouts... It only appears when there are 0 unopened emails in my inbox so it could have occurred earlier. The problem occurs on my laptop when using either Edge (the original screen above) or Firefox. It also occurs when using Safari on my iPhone. The only thing in common across these three different access points is your Bell Mail backend. The iPhone is totally separate. Here's the iPhone screen:

Re: New WebMail

BellPatricia — Mon, 02 Jan 2023 19:35:58 GMT

Hi there @Paul-K, thanks very much for your reply.

We want to dig into this a bit deeper, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Bell Webmail - Cannot Delete One Email from Inbox

Shawgeenosh — Fri, 06 Jan 2023 13:39:29 GMT

I am a retired Bell employee helping a neighbour who uses Bell Webmail who has one email message stuck in the Inbox that will not delete. She has accessed the account through different browsers using different browsers (Chrome, Opera, Edge) - same thing.

Re: New WebMail

Adam-tech — Thu, 02 Feb 2023 00:39:49 GMT

Considering the fact it's supposed to be a counter for unread messages only, I'd first have to assume it's caused by a corrupt or unrecognized value on one of the emails in your inbox (not something which would be visible on the surface)

The first obvious questions for understanding the nature of the problem haven't been addressed yet:

How many unread messages do you actually have?
If the value doesn't change based on how many unread messages you have, then what happens if you make a new folder and move the entire contents of your inbox there?

That's the first step to troubleshooting this that I'd want to take. Forget about clearing the cookies and cache or signing out. If there's another system/device to try and you confirm the problem only exists on the first one, only then would the local files seem like the cause. I've worked in ISP tech support before and the only reason I would ever make someone delete their cookies was to rule it out as a culprit (there's a lot of settings stored in there for your convenience when revisiting the same sites). Usually you can clear stale page data with a simple page refresh, but Shift+F5 can perform an elevated refresh which deletes the cache for just the site you're on at the time (not relevant to this problem, but still very good to know about for troubleshooting other problems).

If your inbox is totally empty and you're still getting that -1 new messages indicator, then Bell support will probably need to escalate a ticket so someone can check out the account on the mail server end, or it'll reach someone already familiar with the exact cause.

If moving everything to a different folder moves the indicator to that folder instead, then you know you're on the right track. It confirms an email you moved was responsible.

whether you have pages of inbox/folder contents or just a couple dozen emails, start moving emails back to your inbox in clusters (you decide how many at a time)
When the indicator is back on the inbox, reverse the process again -- move half that last cluster (or sizeable chunks of it) and keep shrinking the range the culprit email could be hiding in.
Once you've narrowed it down to just one email, make another folder to isolate it in. Then everything else you were moving around can be moved back to the inbox
At that point the problem being off your inbox just leaves the question of what to do with the email. If it's important enough to revisit later, you may as well rename the folder it's already isolated to so you can find it quicker in the future. Otherwise you should be able to delete it safely, followed by the associated folder (just in case of traces of corruption) and empty the trash.

Though it's very unlikely, it's entirely possible to have more than one email causing this issue. That's likely what's happening if you end up seeing -1 on both folders partway through the process of elimination.

Re: New WebMail

Paul-K — Thu, 02 Feb 2023 02:43:38 GMT

Hi Adam,

Thanks for your suggestions... I will keep them in reserve as the problem was fixed around January 17th. I'm guessing that Bell manually reset the counter in my account. It has been accurate since then. Appreciate your problem sectionalization approach and will explore if there's a recurrence.

Re: Bell Webmail - 1 mail in a loop and cannot delete it from my inbox

brewsterblock — Sun, 19 Feb 2023 23:42:33 GMT

I had a similar problem long ago and had a debate with Bell support online about it. I deleted an email and it (several actually) was received again. Bell said "impossible". Months later I found the problem. I had synched (actually OVER synched) my Gmail and Bell mail because I wanted to see both on my phone (do most of my work on my PC) and wanted to see which I liked better on the phone. . I received everything twice on both sides. Any incoming mails to Gmail I also saw on Bell and vice-versa. So Message1 came in to my bell inbox destined for my Bell userid@sympatico.ca. But this was also read into the Gmail server as input from Bell. After deleting it on Bell, it came in again because Bell was reading all my incoming Gmail messages! So it was the same message with the same sympatico email address but the SECOND one was actually coming from Google Gmail, not Bell. Looked like the "deleted" email was UNDELETED. Not so. My bad. Still have the "problem" because I still haven't "unsynched" them.

Webmail stopped syncing across devices

Izzy06 — Fri, 17 Mar 2023 18:49:24 GMT

Webmail will not sync across my devices. Whenever I read and delete messages on my iPad they continue to show up in the Inbox on my Mac desktop as Unread. The problem started about three weeks ago. None of the settings on either device has been changed, and the problem is only one-way (i.e. if I read and delete messages on my desktop the changes are reflected on my iPad). Can anyone suggest a remedy for this? Thanks in advance.

Re: Bell Webmail - 1 mail in a loop and cannot delete it from my inbox

jackd — Sat, 08 Jul 2023 23:31:52 GMT

I have a problem, emails keep showing up a second time. I receive mail 1 day, maybe that same day or th next it shows up again. Also messenger messages sometimes show up twice. Might be time to get an Apple.

Re: Bell Webmail - 1 mail in a loop and cannot delete it from my inbox

BellPatricia — Mon, 10 Jul 2023 18:13:20 GMT

Good afternoon @jackd,

Thanks for reaching out to the Bell Community.

We want to investigate further, and have sent you a quick Private Message so we can gather more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

missing email messages

justaguy — Tue, 25 Jul 2023 01:21:24 GMT

I am missing a lot of email I was expecting to receive during the past two weeks. My Inbox is also showing (-1) unread messages. I would like to know what has gone wrong. Is the email somehow not being filtered correctly? Can Bell correct this and also retrieve the missing email from their servers?

Re: missing email messages

BellPatricia — Wed, 26 Jul 2023 16:04:24 GMT

Good afternoon @justaguy,

Thank you for reaching out to the Bell Community.

Can you please clarify if you access Bell Webmail through a browser such as Chrome, or if you're using a third party email client such as Outlook, and what type of device you have?

We also recommend checking out the different suggestions in the thread above, and let the Community know if this is still happening afterwards.

- Patricia

Re: missing email messages

justaguy — Thu, 27 Jul 2023 01:54:24 GMT

Hello, @BellPatricia. I access Bell Webmail through Firefox on a Windows desktop and also using the email client on an iPhone. Both devices are synchronized the same and show the same current message list. My concern is that I subscribe to several auto-generated emails and I have not been receiving them from various senders. I stopped receiving most of these messages around the beginning of July. They are not found in my Inbox or Junk folder. It seems as if a broad email filter was applied and started blocking the auto-generated messages. This is causing me great concern. The previous suggestions in this thread do not seem to address this issue. Please help to investigate further.

Negative Unread messages?

Izzy06 — Fri, 28 Jul 2023 16:18:43 GMT

I use both a Mac desktop and an iPad for my Sympatico email. Somehow the two devices are out of sync and when I login to Webmail on the desktop it always shows a negative number (!) of unread messages in my Inbox. Clearing both caches does not work. Neither does logging out and logging in again on both devices. Is there a way to fix this problem so that the correct number of unread emails is displayed?

Re: missing email messages

BellPatricia — Fri, 28 Jul 2023 17:24:32 GMT

Thank you for the additional information @justaguy.

Have you checked your blocked senders/sites to be sure they haven't been added to the block list. For more information check out where is blocked senders list?

Do you still see (-1) unread messages in Bell Webmail?

- Patricia

Re: Negative Unread messages?

BellPatricia — Tue, 01 Aug 2023 19:28:07 GMT

Hi @justaguy & @Izzy06,

Thanks for your post.

We'd like more information so we can investigate, so we have sent you a quick private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Negative Unread messages?

tomislavj — Mon, 07 Aug 2023 03:58:32 GMT

Hi there,
I have a similar situation, but the opposite: my webmail always shows 2 extra unread messages in addition to the ones that are unread, or just 2 unread emails when the inbox is empty.

Anyone else in the same situation?